Tower Chrysler
reviews and complaints

We have been with TD Visa for many years. On January 25 we went to this dealership with no idea of buying a vehicle just getting information. After his pressure sales pitch we left a $1000 amount in order for this dealership to check our credit rating and because of medical stress we had to leave even though the credit application was not complete. We came home at around 2:20 and immediately phoned the dealership to stop all proceedings as we could not go through with the purchase. We immediately called TD Visa to stop payment on this amount. At which time the lady who answered said that their was a Notice of Dispute on the account. On January 27 we again called TD Visa and another gave us the same answer that we needed to wait 15 days before this could be reversed. Today February 9 we called and were told that the money was already gone and should we wish to pursue this we would have to respond today. I am feeling very let down with TD Visa as we have been a valued customer and were wondering why the amount was not reversed when we called the first time. I thought we had control over charges especially if there is a question of a company being at fault. Please let us know if you could do anything to help us out.

My wife and purchased a 2007 Dodge Dakota in October 2010 from Tower Chrysler and were impressed the mission (“To deliver the best pre-owned vehicle shopping and ownership experience possible!”) We were assured a great, reliable vehicle.
In the 6 months that we have owned the vehicle, it has been for repairs repeatedly:
• Transmission problems – replaced and repaired 4 times
• Suspension problems – repaired 3 times
• Electrical problem
• Blower motor malfunction
• Leaking windshield
• Rust spots that were covered up
I have had conversations with Dan Ruwecki (GM), Rick Morley (Sales Manager), Nels Kelly (Sales Manager), Keith Harder (Sales manager), Fiora Wilkinson (Customer Care Manager).
No one is willing to take responsibility for a vehicle that continues to be faulty, impacts my wife’s business (lost income) and had put the safety of my family in jeopardy.
We were promised by several managers that they would look for a replacement vehicle that would keep us the same price/payment point, but have never been contacted again regarding this. The communication is poor, I have been lied to, and I need to be persistent to ensure any type of effective service. I am told that I need to be patient, but no one returns my calls. I am told that I need to leave the showroom when discussing the issues.
We have now lost income to days of work missed, we have lost the value in the vehicle, including the upgrades that we had paid for and are crippled in being able to deal this. We are stuck with Chrysler financing and would need to accept a financial loss in order to trade in at an alternate dealership. Dodge Canada has been no help and has sided with the dealership without any further conversations with us.
We are appalled by how we have been treated and feel that behavior is totally unacceptable and unprofessional. I doubt that we really have other options, and the big company will win out over the small consumer.