Monday 3/20/23 my phone lost network connection. It's Tuesday 4/4/23 and I STILL don't have network connection. Can't make or receive calls. Can't send or receive texts. I'm with Total Wireless [now Total by Verizon]. I've had them for 5 years with NO problems. NOT one problem. Till 3/20/23. It happened on the day my auto payment for the monthly service was paid. Because my CC and email are linked to get security codes thru my phone - I couldn't check my CC for the payment. SO I PAID IT AGAIN. Now I've paid for 2 months - but have NO service. I'm out $80. I've talked to MANY different customer service reps, ALL in the Philippines, and had a hard time understanding some of them. They all asked the same questions, said the same spill, promised a solution, then asked me for an alternative number so they could call back. Each rep promised a callback within 15 mins or 30 mins. NEVER got a callback. I asked for a manager/supervisor, but was told I couldn't be transferred and that I could only talk with the reps. I was beyond frustrated and at that point - angry. I apologized several times to last rep I spoke to. I found this "Complaints Board" website - 77 recent complaints with 77 UNRESOLVED. I also looked up the Better Business Bureau [BBB] and was angered even more. Almost 1000 "Total" customers have RECENTLY complained to the BBB - ABOUT THE SAME EXACT THING I'M EXPERIENCING. Why is this company STILL in business? I decided to just switch providers. I purchased a SIM card and my son was going to set it up on my phone...BUT NO... "Total" has LOCKED my phone. My phone is only 7 months old. I bought a cheap phone today w/a cheap plan just so I can talk & text to family/friends. Cost $125.00 Now I'm out $205.00 . And also today I filed a complaint with the BBB.