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Tomtop Groupcredit card refund

1
L Review updated:

I wanted to get a refund for an item I ordered through TomTop.com. At first I was excited to received my item but the day after I ordered it, I was asked to send a picture of my credit card(both sides) showing the first four and last 4 numbers of my card. I found this suspicious and emailed them to cancel my order instead and get a refund. It's been more than 48 hours and I have not yet received any reply. I'd hate to file a chargeback with my bank since it's such a long process in my end.

Responses

  • Sa
    salchi13 Jul 20, 2017

    Same situation here, how did this story end?

    1 Votes
  • Ma
    Marjan Jović Oct 26, 2018

    @salchi13 same situacion here ? any updates ? help

    0 Votes
  • Ka
    Karla Slover Sargent Aug 30, 2017

    OMG!!! TOM TOP TECH - SOMEONE GOT A HOLD OF MY SONS CREDIT CARD NUMBER AND ORDERED AN ITEM FROM TOM TOP TECH. IT WAS $998.99 THEY HAVE REFUSED TO REFUND US THE MONEY. WE HAVE THE ITEM AT OUR HOUSE AND WE HAVE CALLED THEM AT LEAST 3 TIMES AND TALKED WITH BRIAN... HE KEEPS TELLING ME THE SAME THING. HE SAYS THAT HE IS SENDING AN EMAIL TO THE WAREHOUSE IN CHINA. THEY ARE SUPPOSD TO SEND US THE LABEL TO SEND IT BACK TO GET A REFUND. THIS HAS BEEN GOING ON SINCE JUNE 2017. CAN ANYOME HELP!!! SIGNED THIS IS MY SONS COLLEGE MONEY

    -1 Votes

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