Tommy Hilfiger review: Hi, I am complaining due to on your black friday sales your prices are fluctuating

A pair of shoes I wanted to buy were 65£ at the first sight. Then when I wanted to finalise the price risen up to 85£. This is unacceptable. This is not a stock market. You lose your prestige.

I chat to your customers service advisor and I was recommended to buy it at higher current price and when even the price would go down again, refund the previous pair and buy at the new lower price.

Do you think this suggestion is a reasonable one?

Why in first place the price went up and secondly I want to were my new shoes and thirdly who is going to guarantee me I would find my size? Who is going to reassure me the price would go down?

How you could state the shoes were half price in both cases? The starting price it supposed to be the same. At last is the discount percentage which might be different.

Another issue was:

I had some items in my basket with a grand total not matching the sum of all my items. It was nearly 300£ higher than the value of the items.

I was shocked.

I chatted to customers service advisor again and I was recommended to use a desktop not a phone nor an iPad to make that purchase.

Double shock! So if I am going to use my phone or my iPad to make an order I was going to be rip off of about 300£?

Is that serious? What if I haven’t realised it?

Hope you gonna have a deep look into it.

Thank you.

Regards

Tiziana