Tommy Hilfiger — customer service
I have gone numerous times to your shops in the uk and I have never once experienced the customer service I tend to receive often from your branch in Cyprus. The sales assistants refused to take down a jersey which was in the new collection and was on the doll for me to try it. Although they knew it was the only size they received of the jersey. the mannequin was not on their window display but rather inside their shop. So they could have easily given me the size I needed and swapped sizes on the mannequin but they refused to do this. I did try the bigger size and loved the jersey so I even told them I wanted to buy the smaller size but they just had to remove it as that's the size I needed but they refused. I found that completely disrespectful especially as I informed they I would buy it and it was the only one they had.in my opinion it was pure laziness of them. They've also been rude to me on countless of times for taking photos to ask for someone's opinion or for even having a bottle of water in my hands. I'm sorry, your shop does not come close to the prices of Gucci or Prada (both shops I have shopped at) and those shops have allowed me to take pictures and even offered me a glass of champagne or hot chocolate which I could drink while shopping! Not a bottle of water!
Overall, I'm not impressed with this branch and if the customer service in that branch does not change, I guarantee you I will not be the only customer you lose. I have never had any other problems in any of your other branches that includes, Ukraine, Greece and the UK. I am informing your company, so that you can bring this up to them because even the manager at this branch didn't seem to care.
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