Tmart.com review: informations ( 153 comments)

Do you know when the rest of my items are coming in? It's almost been a month and it's still not here. I ordered something alike a few days ago and it already got here. Please contact me back jessicaenriquez@hotmail.com

The return address on my package shows YALL but shows an address of: 1980 US HWY BUILDING 3 North Brunswick NJ 08902. This will be my only purchase from them. The customer service is horrible and it took a month to get my product as they made an error with the original city, state and zip code and told me that I had to pay an additional $3.00 to have it corrected and shipped out again even though it was their fault. Buyer beware.

I have emailed and tried to call the listed number. I have my PayPal transaction number but I do not have a confirmation email or order number from you. I need somebody to contact me via email at reflexionssalon@gmail.com today.

I ordered a violin bow and i would like to know where its at because its has been over 5 days and the website said 1/2 business days. Its taking forever and if i dont get the bow i will fail this class so please hurry!

I ordered Mini U Disk Digital Voice Recorder Key Chain on April 26, 2014
Order # :140425N5TXQG, still waiting for delivery, please hurry up !

same as the comment above have a pay pal transaction for my order but no confirmation from Tmart with a order number, so when you try to log in to Tmart you cant without a order number and I forgot my customer ID.But you cant email anyone if you don't have one or the other.It would be more helpful on there part to be able to use Pay Pal transaction number in place of order number for email purposes when you don't get a order number.Hopefully PayPal can resolve it.

I wish I would have read these reviews before I order! I got an email to track my package but I was unable to do so off of the FedEx website so I called they say they don't even have my package and I paid $15 for FedEx 1-2 shipping I am highly upset and I will be taking legal action! This company is a joke I want a full refund of my $130!

I ordered a tablet paid for priority I see it shipped regular! I was skeptical about this company I pray it gets here in time for Grandsons birthday this week.I should have taken free ship for same time

Hello Tmart my name is Daniel and I must agree with most of these comments because I'm still waiting for my orders also.I have never had packages take so long to reach my house.I order from the internet a lot and they are all here within 3-4 days tops even when ordered on a weekend and now here it is 8 days so far and package is still in the same place since Wed morning and no one from Tmart .com seems to care. they tell wait a few days it is in transit but still it sits in Orlando not budging 3 days sat in N.J. for 3 days there is no excuse for this what so ever .Now get this I get online chat with them and they said it was sent USPS when it was sent via DHL globalmail .then I ask if they could call the shipping carrier to see what the hold up is and she tells me they are in Hong Kong and a manager has to do it tomorrow I ask why not today and I am told it late night there no manager till tomorrow .So this is how they do business I will not order again and if I had known about this review site before hand I would not had ordered this time.

I nomarly recived a email from online companys. I haven't got email. Nor there a number to trace.

I made purchase from Tmart never received item or confirmation. Been trying to contact for 3 days. I wil. say that the my firsf order was no problem.
I will not order another thing from these people. I think that they
are con artists. At first I could not believe they would cheat anyone. I suggest to buy some where else, as they do no have customer service.
DO NOT BUY FROM T MART THEY SUCK

I ORDERED ON THE 13 OF JUNE, IT HAS BEEN 45 DAYS, AND CANT GET ANYONE TO HELP TO GET MY MONEY BACK, HAVE TALKED SEVERAL TIMES ON CHAT NO ONE KNOWS HOW MY ITEM WAS SHIPPED, AND NOW SAYS IT WAS DELIVERIED, NOW BACK OVERSEAS, HELL IT WAS NEVER SHIPPED, THEY ALL LIE AND ONE DAY THEY WILL ANSWER TO THE MAKER FOR SCAMING PEOPLE, RIGHT NOW I AM WORKING WITH MY BANK ON GETTING MY MONEY BACK. THEN I WISH I COULD AFFORD A LAWYER, I WOULD SUE THEM. BUT BEING ON SSI I WOULD JOIN IN ON ANYONE ELSES LAW SUITE. WE NEED TO STOP SENDING ALL OUR COMPANIES OVERSEAS WHERE WE GET RAPED FROM JOBS THEN WE ARE RAPED AGAIN WHEN WE PURCHASE ITEMS AND DO NOT GET THEM,

I ordered a Autel MaxiScan MS509 engine trouble light / diagnostics hand held reader and programmer. I installed a nine volt battery per the instructions and pushed the power button nothing happened. I then discovered the unit did not have any display functions and or program in it. This is a complete ripoff since I have sent multiple request to TMart for return and replacement. I additionally contacted Autel see their responce below.
From:
Date: August 19, 2014 at 10:24:42 PM CDT
To:
Subject: RE: Model MS509 MaxiScan

Hello.
Thanks for your email requesting about our products.

Your MS509 should be from a distributor. We only export the products to our authorized distributors and we do not sell products directly to the end users.
In addition, there are a lot of fakes in the market. We are not sure if your MS509 is an authentic unit. So we are unable to provide further technical support for you at the moment.

Amazon is our sole distributor for MS products. If you buy this MS509 from Amazon directly, please contact with Amazon for the warranty.

Or if you buy the MS product from other sellers, in case that this is a fake, we suggest that you contact your seller directly. If the products they sell come through a legal way, they should be able to reach us and finally give you a solution.

Best Regards.
Autel Support

Very Unhappy Customer!

Your customer service really sucks! I ordered a new glass replacement for my iphone 5 on September 2, 2014. Today is September 11, 2014, everytime I try to do a live chat I get this message saying my order is still pending but yet, you say I can track my order and I can NOT do that either because I get a message saying it's still pending. If you did not ship my order you should not send me a tracking order. This WILL be my LAST time to order from your company unless I get some satisfing results withen the next 24 hours. I find it strange that you take my money out of my account the day I place the order and I still have NO product. Please respond A.S.A.P.
Very Unhappy Customer!

What can we do about it I order two things and they send me the wrong item of course a cheap one instead I would like to take legal action

today 9/29/14 i got my hp/dvr watch and it dont work. got it on ebay for 22.99 it was ship from n&k trading inc 1980 us highway 1' building #3 north Brunswick, NJ 08902.

The IP from Screen Mall comes back to this name >> http://www.screenmall.com.ipaddress.com/ >> 173.193.20.115

4TH ATTEMPT TO CONTACT !

ORDER # [protected] This is the 4th time I have tried to contact you and have not heard ONE word back... If I do not hear back from you today, I'm going to go to any means to dis-credit your company. I have included 6 ways for you to contact me.. I ordered a LCD monitor, and you have sent me the WRONG one. I have a CUSTOMER WAITING for this.. It took 10 days to get here. I HOPE to hear from you today here are the 6 ways to contact me.. That way you can't say you have been trying >> Contact 1} cell - [protected] 2} dennisb@crosstel.net 3) laveda_b@yahoo.com 4) pc_medic@mail.com 4) ===== 5) dennisb444@gmail.com 6) imaoufan2@gmail.com There are 6 Different ways you can contact me...

I placed an order back in august and today October the 8th I received two power cords in this small package valued at 8 dollars! Now the 100 dollars worth of things i ordered? They said if i still want them it will be another 5-8 weeks and they gave me the tracking number for the power cords they already delivered that i never ordered! I believe this place is just dishonest as the day is long!

I ordered a guitar for my daughter for Christmas... Not only did they take my money off my card... I apparently never ordered it... But my card sure shows I did. I called the phone number on the transaction and it is always busy... How do you get a hold of this company? Or do I need a lawyer for fraud?

I am having a pretty huge problem. I wish I would have checked with this board before ordering from them. I ordered with Expedited shipping. I paid 3X the amount that the product was worth in order to receive the product in 2 to 7 business days. Well they are now tacking on an additional 2-7 days because I guess they need 70 people to place a item in a box. Why would it take that long to put it in the box and put it in the mail. I paid 3X the amount to get it quickly. I then contacted customer support via there webserver. The first person Linn Lisa said of her supervisor is at rest when I requested to speak with them. Then I asked to speak with someone else and she said that she was unable to transfer or disconnect. Then I asked for the customer service number and all of a sudden she could and did disconnect. Sherry if you are saying you cant give your number for protection or your address its only for protection so you so not receive documents attempting to sue you. You are protecting yourself from what. People arent gonna go knocking on your door. It is against the law to omit information on your contact. Sounds pretty shady.

Beware of Tmart as their support and return policy are really questionable. I purchased an electronic part from them recently which I found out did not match with what it was described from the website. I followed their support process by using their chat support and email services. After numerous attempts, all I got were excuses from them saying that they would get back to me within a few days which they never did. They also insisted that the part will work which obviously didn't. I spent many hours providing pictures and details to prove my case but all I received were crappy responses as mentioned above. It was quite clear that they did not want to issue a refund in the first place and tried to get away from this by hoping that the customers would give up. Eventually I had to use the Paypal depute process to return the product and get a refund.

My product arrived after a long wait.
The product turned out to be fake, not the brand advertised. The product was also broken physically and did not work.
I contacted Tmart who said they would refund me in 1-2 days. This time passed. I contacted them again and they said in a few more days the money would be returned. This time passed. I contacted again and was told I had to return the product before a refund but I had already disposed of the useless tatt as I'd been told I was getting a refund.
Told they have no phone number.
Order number.
150413cg8xg6

It's nice that Tmart has "Live Chat" but whether they've solved your issue or not they just end the chat. And you have no recourse.

01:24 Chen Cherry: You mean you need to return for refund
01:24 Chen Cherry: And now the item is back, we cannot confirm it for you
01:24 Chen Cherry: So pity
01:26 Chen Cherry: OK, please feel free to contact us if you need help. I would like to leave this conversation for now. Have a good day! Bye. :)

I paid for two items and withen 5 hours I contacted them and asked to cancel order they sent email stating that the order was canceled and that a full refund would be refunded to the account used to order in 1-2 business days. the amount that was to be refunded was $18.29 usd I waited didn't get it emailed again because they too the live chat down so emails the only way of contacting them I asked what was going on why didn't I get my refund they said to give it accouple more day so I did still no refund emailed again they said to give it a week then emailed again and said 2 weeks then I emailed them again asking why I haven't gotten my refund they replied back saying that they did refund so I contacted my bank they said there has been no refund from tmart.com then they told me that at their bank they have over 50 people with the same problem.then they said to report them to the FBI's IFCC department and contact tmart and tell them that your going to report them so I did tmart replied saying that they refunded .3 usd I emailed back asked whats .3 usd they said they refunded .30 cents usd and that they cant refund points I then emailed asking why they refunded .30 cents and what are they talking about points the most points you can use is $2.00 off the order was $20+ and used points that brought it down to the $18.29 I said then they emailed said they will not refund points I emaid asking to speak with manager and for a phone number they refuse to give it I ask why are you stealing my money I'm disabled and don't have much it took me 2 months just to save enough to make the order and asked them to check to see if they sent it to the right account they sent email saying sorry we will fix this and to give it accouple days I contacted them again because I never got refund now they say they cant refund money and that they refunded .3 usd I emailed back said the .3 usd showed in bank and asked where the rest of my money is and they said again wedont refund points and again I emailed showing them the order and the canceled order and showed how much it was with out points and showed how much it was after points and showed how much I paid I paid $18.29. again they said they refunded .3 usd and they refuse to refund anything else I emailed them saying that I paid 18.29$ and you refunded .30 cents and that you still owe me 17.99$ and now they don't answer if anyone has a lawsuit against tmart I would like to know how to get one started this is not a good company in anyway and should be shut down so if any one has a lawsuit against them please let me join the lawsuit and fight to stop them from stealing anything else. PS God is watching and he will punish them for breaking the ten commandment's. god bless all the people who are fighting these thief's / crooks and liar's tmart has no honor and needs to be shut down

I ordered two "3W Rotary Colorful Crystal LED Bulb Domestic Stage Lighting White". I received an email saying they were shipped 10 days ago on November 3rd. It's now November 13th and I still haven't received the order. So I pulled up the email to check the tracking. The number doesn't work. So I tried to contact customer service, however. the online form won't except my order number. Tracking number and order number not accepted, and apparently no way to contact them without those numbers. Horrible company and disgraceful customer service. Avoid it like the plague.

I ordered items recently before reading the reviews. I wished there was a way to review the order before being charged. I noticed that my shipping address was not correct. Immediately I was looking for a number to contact them and correct it but no number. I found the live chat and someone responded. Why have live chat if they can't help. I was told the address would be updated but received an email the next couple of days that it could not. I contacted FedEx and was told they could change it because the item has not shipped but the label has been created which means they can alter it. I contacted Tmart and was told they couldn't change it. This will be the last time I order anything from them and I did contact my card issuer for a refund. I wanted my daughters to receive the Christmas gifts but I see if they finally arrive to that address I no longer live in that state. I hate this company and process.

Tmart send me incomplete item. The item was missing one important unit. They replaced that missing unit with the same unit of another part. As you can see in the picture there are two same units but another unit was misising. Tmart clearly cheated on me with my money!

Hi,
I bought a "Handsfree Stereo Bluetooth V4.0+EDR Sport Headsets" from tmart about a month back. They said product was shipped and till now i have not yet received. I sent email to them about 3 days back and there is no response from these guys. Looks like these guys are fraud, don't buy anything from them.

Thanks

I order a lot of tattooing equipment online. Its cheaper and easier than driving to a ship that sells the equipment. I purchased an $80 order of equipment from Tmart including a new machine, a new power supply, and some smaller things. Not only did it take twice as long to ship, but when I got my products, they we're damaged. I contacted them for a return, and was told I could only return them to have them replaced and that I would have to pay the shipping to send the broken ones back and receive the new ones. I explained to them that since it is their mistake they have an obligation to fix it with no penalty to me. They then tried to blame me for breaking the product so I sent them the packaging it had been it (mint condition box, layers of bubble wrap, impossible for them to be damaged). They then asked for a picture of the product and how it was broken, and after that email I received, I tried to respond but my email is now BLOCKED. I can't even dispute this with them now. They sent me faulty products and then didn't deal with it, which is not legal at all.
If anyone has any suggestions of how to deal with them to get my money back that would be great. Considering this is fraud, I almost want to talk to a lawyer to take them to court.

Tmart sent me an email saying they took out $25 dollars out of my account for my purchase well I check my bank account and they really took out $40 dollars. . . Yes i am a victim of tmart I am really trying to report them to the media (News) so buyers will beware. . . For the holidays. Please help us get this website off or the people caught so they will not be able to do this to anyone else. .

geoff :
i am after a phone number for your returns depot in the uk. i returned something with a courier and they cannot locate you

Welcome geoff! Your request has been directed to the After-sale Service department. Please wait for our operator to answer your call.

geoff :
so whats going on
Belly:
Have you return it yet ?
Belly:
You can tell them that address then can delivery to us
geoff :
its in the courier depot, they said they cant find the depot
Belly:
Could you contact them and confirm the right address ?
geoff :
which address?The one that sweetie gave me is completely different from the one you have just given me now
Belly:
Songjian Li，7a the centre，
Weston-super-mare，bs23 1us
United kingdom
Belly:
This is the right address
geoff :
so what's with the other address - it might cost more to redeliver to a different address
geoff :
why did you give me incorrect information?
Belly:
sorry our guy forgot change the address
Belly:
it is our fault
Belly:
you can show us the receipt after return it
geoff :
so - it might cost you here
Belly:
then we will pay that different
geoff :
right let me try
geoff :
this was returned, I do not appear to have received any refund or communication from you

Welcome geoff! Your request has been directed to our support team. Please wait for an operator to answer your call.

geoff :
Could you show us the order number for better check ?
geoff:
just give me the phone number please, i don't have further details to hand atm
Belly:
Sorry do not have phone service at the moment
geoff:
you are telling me that your returns depot doesn't have a phone?
Belly:
Yeah do not have
Belly:
Songjian Li，7a the centre，
Weston-super-mare，bs23 1us
United kingdom
Belly:
this is the address for uk warehouse
geoff:
so the depot is called songjian li?
Belly:
Yeah
geoff:
you didn't tell me that before
geoff:
wait while i look for the rtns no
Belly:
ok
geoff:
you have given me a different address to before
geoff:
Sweetie:
Ok the rma# is HF1607130871
Sweetie:
The return address is Tmart.com
Unit 4, Westland Distribution Park
Winterstoke Road
Weston-super-mare
BS24 9AB
United kingdom
Belly:
Sorry for the inconvenience, but the warehouse have move to Songjian Li，7a the centre，
Weston-super-mare，bs23 1us
United kingdom now
geoff:
so whats going on

Call accepted by operator Cimi. Currently in room: Cimi, geoff.

Cimi:
hi
Cimi:
HF1607130871
geoff:
see above
Cimi:
Could you offer tracking number?
geoff:
it was sent with a courier (APC) a month ago
geoff:
It's well past tracking numbers
geoff:
If it was non deliverable, they would have come back to me
Cimi:
We have not get the returned package now
geoff:
I am on the phone to the courier atm
Cimi:
ok
geoff:
It was delivered to the second address given (see above on the 2nd August at 10:32 consignment number 4139515 and signed for by "Cross"
geoff:
So you have received it
geoff:
don't forget there are two delivery costs incurred by me which you said you would pay £8 x 2 =£16
Cimi:
Could you offer the returning tracking number and tracking link ?
geoff:
That is all the information
geoff:
rma# is HF1607130871
geoff:
It was delivered to the second address given (see above on the 2nd August at 10:32 consignment number 4139515 and signed for by "Cross"
geoff:
That is all you should need RMA aqnd proof of delivery
geoff:
the rest is your concern
Cimi:
It was delivered to the second address----we have not received the returned package, could you offer us the returning tracking number ?
geoff:
Yes you have - it was signed for
geoff:
please escalate this upwards to your manager, I don't have all morning to keep on repeating myself
Cimi:
Or you can send photo to show receipt about returning shipping fee for the second returning
geoff:
please give me your manager
Cimi:
Sorry, our manager is not at the post office now
geoff:
when will he/she be back?
Cimi:
Tomorrow
geoff:
basically cimih, I'm not getting anywhere with you, I would like to speak to someone else
Cimi:
but our leader will also hope you can offer photo or receipt or tracking number
geoff:
IT WAS DELIVERED BY A COURIER !
geoff:
give me someone else
geoff:
I gave you the tracking number - 4139515
Cimi:
4139515seems wrong
Cimi:
which website link we can check 4139515
Cimi:
?
geoff:
just give me someone else to talk to please

Cimi:
Sorry, today only I am working
geoff:
its not on a website - it's the courier tracking number
Cimi:
yes 4139515 is tracking nubmer, so where I can check it ?
Cimi:
for example, tracking number#[protected] can be checked inhttps://www.fedex.com/apps/fedextrack/?tracknumbers=
Cimi:
Dear friend, maybe there is something wrong with the net work. I feel sorry that you are not here for such a long time;
I have to close the chat window at present. If you get any problems, please feel free to contact us again by on-line Or the help center: http://www.tmart.com/HelpCenter.html. We do are looking forward to your orders with us in the near future. Best regards.

Cimi has left the conversation. Currently in room: geoff.

20/09/16

geoff:
geoff:
Sweetie:
Ok the rma# is HF1607130871

What's going on with this, have you resolved it yet?

Welcome geoff! Your request has been directed to our support team. Please wait for an operator to answer your call.

Call accepted by operator Sweetie. Currently in room: Sweetie.

Sweetie:
Welcome to Tmart online service. It is my honor to help you.Thanks for your waitting. This is Sweetie to help you
Sweetie:
Ok, let me check
Sweetie:
Weneed the receipt of the return package
Sweetie:
So please send the receipt to us
geoff:
You have it,
geoff:
It was sent to you
Sweetie:
Sorry, we did not receive.please send to us again
Sweetie:
It is not the receipt which you sent
Sweetie:
Or you can give us the track#
geoff:
Ity was signed by yourselves, I have the signature from the courier
geoff:
here's the history

for example, tracking number#[protected] can be checked inhttps://www.fedex.com/apps/fedextrack/?tracknumbers=
geoff:
I think it is maybe better to take legal process
Sweetie:
Let me check
geoff:
I have had enough of messing around
Sweetie:
Sorry, the track# [protected] is not the return track#
geoff:
I have given you the time and date and person who to received the item at your end
Sweetie:
Please give us the correct track#
geoff:
It was sent with a courier
geoff:
their tracking number is the manifest number which you have been given
geoff:
You have been given proof of delivery
geoff:
You were going to escalate this, you obviously haven't
geoff:
looks like I need to speak to a manager
Sweetie:
Sorry, please send the receipt to us
Sweetie:
Or we can refund to you after receiving the return package
geoff:
Again?
geoff:
Give me an email address to forward the couriers email to you
geoff:
you've received the returned package - what is wrong with you?
Sweetie:
Sorry, we have been not receive
geoff:
Yes you have, give me an email address to send the POD to
Sweetie:
You can send to us in the live chat
Sweetie:
You can send in the live chat, it has a send file button
geoff:
I am forwarding an email, not sending a file
Sweetie:
Ok, you can send to the lctranscript@gmail.com
geoff:
sent - should be with you
Sweetie:
Ok let me check
Sweetie:
Sorry, we have been not receive

Sorry, the track# [protected] is not the return track#

Sweetie:
Are you there
geoff:
You cannot say that - you have the proof of delivery, time and place complete with signature
Sweetie:
Sorry, we need the receipt, or the track#
Sweetie:
It is our company policy, please understand
geoff:
10:32 on the 2nd of August and signed for by "Cross"
geoff:
I really don't care about your company policy, it was agreed by cimie (?) or yourself - see above, and returned to you by a fully traceable means
Sweetie:
SORRY, so please send the track#
Sweetie:
Or how you know it is delivered
geoff:
have you seen the email - with the proof of delivery
geoff:
Read what I am saying - I am getting fed up with your inability to comprehend
geoff:
Have you seen the email?
Sweetie:
We did not receive your email
Sweetie:
I found your email
Sweetie:
But we do not need the proof of delivery
Sweetie:
We need the receipt or the track# of the return package
Sweetie:
Or wecannot refund
Sweetie:
hi
geoff:
You have proof of delivery, that is all that is required. It seems the only course of action open to me is to take you to court
Sweetie:
Sorry, we do not need the proof of delivery
Sweetie:
We need the receipt or the track# of the return package
geoff:
The sale of good act (distance selling regulations) doesn't need a tracking no. You have an RMA, you have proof that it was returned, that is all that's required
geoff:
or give me your line manager or someone above you who can understand what I'm saying
geoff:
I am getting nowhere with you
Sweetie:
Sorry, the manager will be work in tomorrow
geoff:
What is the name?
geoff:
what is the managers name?
Sweetie:
gary
geoff:
please show gary what we've said and to phone me +[protected] or email geoff@cetltd.comtomorrow
geoff:
Thanks

Sorry, the track# [protected] is not the return track#
geoff:
I have given you the time and date and person who to received the item at your end
Sweetie:
Please give us the correct track#
geoff:
It was sent with a courier
geoff:
their tracking number is the manifest number which you have been given
geoff:
You have been given proof of delivery
geoff:
You were going to escalate this, you obviously haven't
geoff:
looks like I need to speak to a manager
Sweetie:
Sorry, please send the receipt to us
Sweetie:
Or we can refund to you after receiving the return package
Sweetie:
As your probkrm, we have been checked with the related worker
Sweetie:
We need the receipt or the track#of the return package
geoff:
I sent you proof of delivery you stupid woman
geoff:
That means that it has been delivered to your address and signed for
Sweetie:
Sorry, we needthe Welcome to Tmart online service. It is my honor to help you.Thanks for your waitting. This is XX to help youreceipt or the track#of the return package
geoff:
you have the RMA which was together with the goods
Sweetie:
Sorry, we need the receipt or the track#of the return package
Sweetie:
Why you cannot give us the track#
Sweetie:
If you said that it has been delivered
geoff:
What tracking number?
geoff:
It was sent by courier
geoff:
I told you to get your manager to contact me
Sweetie:
The track# of the return package
geoff:
he hasn't done so
geoff:
There is NO tracking number
Sweetie:
In the case, we will refund after receving the return package
geoff:
There is an RMA and proof of delivery and a signature by who ever received it at your depot
geoff:
you have received the package - that's what I sent you the proof of delivery for - to prove that you have received it
Sweetie:
Yes, but we need the receipt or the track#of the return package, it is our company policy, can you understand
Sweetie:
If you do not have the track#, how you check it has been delivered
geoff:
YOu have a copy of the receipt - the proof of delivery I sent you
Sweetie:
We need the proof of the return package, not the he proof of delivery
geoff:
That proves that it was received by yourselves and signed for
Sweetie:
Why you cannot understand
geoff:
WTF is the difference between the proof of delivery and proof of returned package, it's the same thing
geoff:
Look
geoff:
I returned an item with an RMA
geoff:
I sent it by courier
geoff:
#The courier has provided a POD which proves it has been received by yourselves
geoff:
Where is your manager?
Sweetie:
So please contact them to give you the track#
geoff:
I want to speak to your manager

Sweetie:
He does not there
Sweetie:
Dear friend, maybe there is something wrong with the net work. I feel sorry that you are not here for such a long time; I have to close the chat window at present. If you get any problems, please feel free to contact us again by on-line Or the help center: http://www.tmart.com/HelpCenter.html. We do are looking forward to your orders with us in the near future. Best regards.

Sweetie has left the conversation. Currently in room: geoff.

raden:
who are you

Welcome raden! Your request has been directed to the After-sale Service department. Please wait for our operator to answer your call.

Call accepted by operator Winnie. Currently in room: raden, Winnie.

Winnie:
Welcome to Tmart online service. It is my honor to help you.Thanks for your waitting. This is Winnie to help you
Winnie:
Hello
raden:
when do yo have a manager available to talk to?
Winnie:
Sorry, the customer can not contact with the customer directly.
raden:
are you stupid?
Winnie:
Please tell us the detail about the issue
raden:
I don't want to talk to a customer, I want a manager
Winnie:
I will try to handle for you
raden:
you have tried several times and failed
Winnie:
Please tell me again
raden:
I need to escalate to someone higher up
Winnie:
It is weekend so that they are not here
raden:
what's the name, gary ?
Winnie:
Please tell me your question
Winnie:
We will send email to Manager
raden:
I returned an item with a courier as agreed with yourselves. I have proof of delivery from the courier
Winnie:
Please tell me the order number first
raden:
# is HF1607130871
raden:
RMA
Winnie:
Thank you
raden:
Here is the full transcript of our previous conversations (some repeated)
raden:
XXXXXXXXXXXXXXXXXXXXXXXXXXXX
Winnie:
Do you have shipping receipt?
raden:
I sent you proof of delivery from the courier including the signature of the person who received it
raden:
Proof of delivery means that they delivered it to your depot and that someone at that depot
raden:
signed for the item i.e. they received it .
raden:
What do you mean by a shipping receipt?
Winnie:
http://www.17track.net/en/track?nums=4139515&fc=0
Winnie:
As you can see, there is no tracking imformation
Winnie:
And the return address is not our return address
raden:
It was agreed by yourselves that I could send by courier
raden:
I sent it by courier
raden:
It was received by yourselves and signed for by yourselves
raden:
I have sent you a copy of this proof of delivery.
raden:
You HAVE received it
raden:
End of story
raden:
The return address was what you gave me
raden:
see early on in the previous correspondence I have sent you
Winnie:
Have you returned to Songjian Li，7a the centre，
Weston-super-mare，bs23 1us
raden:
YES
raden:
Signed for at that address
raden:
on the 2nd august at 10:32
raden:
consignment number 4139515
Winnie:
What is the carrier name of that
raden:
APC
raden:
https://apc-overnight.com/
Winnie:
Please help us check as below link： http://www.apc.com/template/country_selection.cfm?ref_url=/

raden:
who are you

Welcome raden! Your request has been directed to the After-sale Service department. Please wait for our operator to answer your call.

Call accepted by operator Winnie. Currently in room: raden, Winnie.

Winnie:
Welcome to Tmart online service. It is my honor to help you.Thanks for your waitting. This is Winnie to help you
Winnie:
Hello
raden:
when do yo have a manager available totalk to?
Winnie:
Sorry, the customer can not contact with the customer directly.
raden:
are you stupis?
raden:
stupid?
Winnie:
Please tell us the detail about the issue
raden:
I don't want to talk to a customer, I want a manager
Winnie:
I will try to handle for you
raden:
you have tried several times and failed
Winnie:
Please tell me again
raden:
I need to escalate to someone higher up
Winnie:
It is weekend so that they are not here
raden:
what's the name, gary ?
Winnie:
Please tell me your question
Winnie:
We will send email to Manager
raden:
I returned an item with a courier as agreed with yourselves. I have proof of delivery from the courier
Winnie:
Please tell me the order number first
raden:
# is HF1607130871
raden:
RMA
Winnie:
Thank you
raden:
Here is the full transcript of our previous conversations (some repeated)
Winnie:
I am sorry, we have not receive the return
Winnie:
The manager left a note
Winnie:
We need the shipping receipt
raden:
I have proof of delivery from the courier - you HAVE received the item
raden:
geoff:
i am after a phone number for your returns depot in the uk. i returned something with a courier and they cannot locate you

Winnie:
Do you have shipping receipt?
raden:
I sent you proof of delivery from the courier including the signature of the person who received it
raden:
Proof of delivery means that they delivered it to your depot and that someone at thyat depot
raden:
signed for the item i.e. they received it .
raden:
What do you mean by a shipping receipt?
Winnie:
http://www.17track.net/en/track?nums=4139515&fc=0
Winnie:
As you can see, there is no tracking imformation
Winnie:
And the return address is not our return address
raden:
It was agreed by yourselves that I could send by courier
raden:
I sent it by courier
raden:
It was received by yourselves and signed for by yourselves
raden:
I have sent you a copy of this proof of delivey.
raden:
You HAVE received it
raden:
End of story
raden:
The return address was what you gave me
raden:
see easly on in the previous coresp[ondence I have sent you
Winnie:
Have you returned to Songjian Li，7a the centre，
Weston-super-mare，bs23 1us
raden:
YES
raden:
Signed for at that address
raden:
on the 2nd augustat 10:32
raden:
consignment number 4139515
Winnie:
What is the carrier name of that
raden:
APC
raden:
https://apc-overnight.com/
Winnie:
Please help us check as below link： http://www.apc.com/template/country_selection.cfm?ref_url=/

raden:
https://apc-overnight.com/
Winnie:
Please help us check as below link： http://www.apc.com/template/country_selection.cfm?ref_url=/
Winnie:
Hello
raden:
what are you playing at ?
raden:
I sent you a link to the company - that's a completely different one
Winnie:
Sorry
Winnie:
How to check it as below link: https://apc-overnight.com/
raden:
YOU cannot any more, it is too long ago
Winnie:
https://apc-overnight.com/receiving-a-parcel/tracking
Winnie:
I can not track it
raden:
I have a copy here

raden has sent a file. Click APCPOD.jpg (58.5 KB) to receive the file.

raden:
click to receive the file
Winnie:
PLease track it as below link:
https://apc-overnight.com/receiving-a-parcel/tracking

raden is now off-line and may not reply. Currently in room: Winnie.

raden is now on-line. Currently in room: raden, Winnie.

raden:
Winnie - I just told you - it is too old to track on their website
Winnie:
BUt we have not receive the return and we also can not track it then we can not refund for you]
Winnie:
Hope you kindly understand
raden:
have you received the file APCPOD.jpg?
Winnie:
Yes, but it is not enough
raden:
What is missing?
Winnie:
The missing receipt and we also can not track it as that link
raden:
what missing receipt?
raden:
I told YOU in the first place I need to speak to a manager
Winnie:
It is a paper shows the shipping fee
raden:
The shipping fee is nothing to do with it
Winnie:
Would you please ask for the local post office why we have not receive the return
raden:
I sent you an invoice for the delivery when the item was dispatched
raden:
You agreed to this mode of return. You also agreed to pay the cost of a second delivery when you originally gave me the incorrect delivery address
Winnie:
Have you left the shipping receipt?
raden:
The proof of of delivery is acceptable as ... proof of deliverey
raden:
What shipping receipt?
Winnie:
It is a paper to show the shiooing fee
Winnie:
You paid for the post office
raden:
It was sent with a courier NOT the post office
Winnie:
Yes
Winnie:
From the carrier
raden:
I sent you a copy
raden:
of my invioce
Winnie:
Would you mind send us agaijn
Winnie:
We have not made a record
raden:
I use this courier on a daily basis - there is not just one delivery for you
raden:
I have a copy of the pick up manifest
Winnie:
There is a button for send file at the right top coner of this window.
raden:
Yes, I've already sent you the proof of delivery that way
Winnie:
I mean the shipping receipt from the carrier
raden:
what, that they picked upi from me or what ?
Winnie:
We need the shipping receipt or wait the package return then we can refund for you
raden:
YOU HAVE RECEIVED THE PACKAGE _ IT WAS DELIVERED ON THE 2nd AUGUST 10:32, SIGNED FOR BY Cross
Winnie:
We can not track it as you gave me link
raden:
I want you to get a manager to email me next week Dori ... I am getting nowhere with you
raden:
Get a manager to email me - xxxxx@gmail.com
Winnie:
ok
raden:
on Wednesday I shall proceed with legal means to recover my money as I have given you enough time and information for you to have complied if you wanted to
Winnie:
I will check with the Manager again and email you on Monday
Winnie:
I really understand your mood for this issue
Winnie:
But as you know that we have to obey the company policy.
raden:
No, you have to obey the law of the land - Sale of goods act (distance selling regulations)
Winnie:
You are right
Winnie:
We will check again and try to handle this issue soon
raden:
Then be under notice that on wednesday 26th October, If this is not resolved, I shall proceed with legal action to resolve this, following which formal costs will be incurred and it will become a lot more expensive for yourselves

raden:
Then be under notice that on wednesday 26th October, If this is not resolved, I shall proceed with legal action to resolve this, following which formal costs will be incurred and it will become a lot more expensive for yourselves
Winnie:
ok
Winnie:
See you tomorrow
raden:
I shall also approach Facebook and other places where you advertise to inform them I shall also post transcripts of this chat on forums such as
raden:
https://turbofuture.com/internet/tmart-review-dont-buy-from-tmart-until-you-read-this

https://www.sitejabber.com/reviews/www.tmart.com

http://www.resellerratings.com/store/Tmart

Winnie:
Would you please delete it soon
Winnie:
We will handle this issue for you on Monday
Winnie:
Sorry for any inconvinence caused by this
raden:
It will never be deleted once it is written
Winnie:
Please wait 1 day more
raden:
I have been waiting months, why should I wait any longer?
Winnie:
Yes, i understans
Winnie:
The relevant staff have a rest on weekend
raden:
You have wasted hours of my time
Winnie:
I have left a message to them
Winnie:
]They will check this on MOnday then i will emial you
raden:
A gesture of compensation would make me feel happier
Winnie:
I understand
Winnie:
I will try to check with the Manager and ask for refund for you soon
Winnie:
And we will appreciate if you could help us delete the bad review after we refund your money
Winnie:
We will appreciate if you could wait 2-3 business days more then check with the local post office
We afraid that the package will arrive at these few days
If nothing, please contact with us again
Winnie:
Sorry, i sent the wrong words, please ignore iit

COMPLETE RIPOFF...They made a mistake on my order so it was resent to their facilities by USPS. They then told me it would be resent and I'd receive it in 7 days. After waiting 3 weeks and me constantly asking where my order is, they then tell me I have to pay $3 to reship for a mistake they made. They don't value customer service at all as there is no phone number available at all to actually speak to somebody, only some terrible Live Chat that's only available through a special link (the link on the site doesn't work) where they tell you whatever just to get rid of you. I told them to refund immediately and I'm still waiting for my money. I got to this site from a Google search for the product i ordered too, I thought Google had some protection from fraudulent companies like this but apparently not. DO NOT BUY ANYTHING FROM THIS COMPANY, I HOPE YOU GET TO READ THIS BEFORE YOU THINK OF BUYING FROM THEM.

I agree they are ripping me off too. I am wainting for most of what I ordered. What was delivered today. Was damaged so I asked for a refund of $17.99 They stated we must get permission from our leader to give a refund. They are a joke