Tmart.com review: informations ( 153 comments)

Its a fraud.. they never deliver anything they also lie about information of the order and deliveration i will never recommend this site they suck and they just steal your money and your time

Dear TOMALV,
We think we have something misunderstanding between us.
For the address, we don’t provide our address as we do not support the customer to pick up the item. We only are afraid of the customers are not been served well. If you tell us the reason why you want to get the address, we will tell you our address for our safety. If you have any item’s problem, we also will provide you the return address according to different country as we have warehouses in Hong Kong, The United State and The United Kingdom.
For the security, our employees never used and published the customers billing information. We can promise that we do not disclose the User information.
For the customer service, we have email service and live chat service to help the customer solve their problem. For the live chat, we always will help the customer solve their issues right now. For the email, we usually will reply customer within 24 hours.
Thanks for your support and patience in advance.
Feel free to contact us if you have any questions.
Sherry
Tmart.com

This Tmart.com representative SHERRY is a LIAR, SHERRY, YOU DID USE AND PUBLISH ONLINE MY BILLING INFORMATION... ( don't you remember ?) if you don't remember it is because you did the same to toomany customers and if you remember then your response here is a lie, you are publishing lies here. I am a life witness and i can swear for that in a court of law and my billing information that you published online is still online as evidence . . I am thinking of taking a legal action in court against tmart.com

Hello Camil h,
We are sorry for that if any inconvenience caused by us，and all need your understanding. We have checked your order and case again according to our manager demand. For you can receive the item in quickly, we shipped your item in time by automatically before that you contact us by email. So we are not able to cancel your order and change the address. Every customer shipping address was provided by themselves that write on our site. It automatically was led to the shipping system. As your demand and we would like to build a long relationship between us, we not only shipped the item to you, we also refunded to your account. Sherry should not publish your address on line. We are sorry for this. However, she is only anxious to solve the misunderstanding between us. We do not want our misunderstanding get worse. Any ways, we hope that you can accept our sincere apology. Hope your wishes are crystallized all the time.
Good day .
Denise
Tmart.com

It was my worse experience with a retailer. I will never use tmart.

Dear Customer,

Thank you for your reviews.
We are sorry for that if any inconvenience caused by us，and all need your understanding. Would you please tell us what's wrong with your order in details? If any service what you are not satisfied, please tell us. We will do our best to help you.

Best regards
Sherry
Tmart.com

t mart sucks just bought two items a what I was discribed a Ps3 contoler an chager cord showed it sat three days in maryland an then started travel on a sunday to my home. never recieved item tryed talking to live chat an as they were so.rude would not answer questions stayed on line an went to text then never sent message I still dont know how to get money back th want me to.get a statment from.the post office but wont replay to where how an.who to send statment too. I want a voice call from the owner now! I have a child an.dont want to waste any more wasted time an automated respones fom so.called live chat.

I ordered a phone from Tmart for a christmas present took almost 2 weeks to receive it and when i did the earbuds were broken both batteries to the phone would not stay charged longer than 45 min. Ontop of also looking for a contact NUMBER there is not one on the website i have sent out many emails trying to send my item back stating that you need a "return authorization number". Not only have I not heard from Tmart but I am out $100 on a ### piece of product. So thank you for taking my money and ruining a christmas present for a family member! I will be giving a bad review as i am now and I will never recommend or ever buy anything from this company again!

I ordered from tmart.com before and everything was fine, i even recommended people to this site. This order i just placed was almost 2 weeks ago, and i only recieved 2 ou of 4 items. I never recieved an email saying one of the items was out of stock until i had to email them. This is ridiculous that i cant even call customer service. Last they wnt even tell me where my 3rd package is and all i know is that its shipped and was last in china. This is BS. They suck as an site and will not recommend no one else. 1 more thing, i tried to change my items since the other was out of stock and the stupid site wnt let me and the chat people wasnt even working. I never had bad service like this and i will prob. tell everyone on facebook, twitter and instagram to not buy from this site

This Site sucks and is a rip off and they do not help and send stuff out at thier leisure. DONT USE THIS SITE

Not only did I not receive the products that I ordered, my bank account was hacked into and every penny was drained from my account. Stay away from TMart.com.

SCAM! THIS IS A [censored] SCAM! THEY SEND BROKEN PRODUCTS!

I ordered 10 Chinese Sky Lanterns for my wedding. I paid $27.90 ($2.79 each). I only received ONE and paid for 10. I have been trying to contact the company for 2 weeks now and this is the response I got- Dear Customer

Thanks for your e-mail.

If any inconvenience was caused by us, we are very sorry.
We are so sorry to hear that.
Could you send us a picture inluding all the items and the package box you have received, a picture of the shipping lable on the package for confirmation by email.
After comfirmation, would you want a refund or reship?
Look forward to your reply.

Sweet Reminder:After-sale issues regarding your order next time.You can use express selfservice
http://www.tmart.com/HelpCenter/Express-Services-Center.html

If you have any question, please feel free to contact us.

Best regards
Blair
service@tmart.com

Ticket Details
===================
Ticket ID: 328794
Department: Cell Phone&Computers Networking & Car Accessories
Priority: Medium
Status: Answered

I am sorry "Blair" but i was not answered or satisfied... I also did not order anything for the department that it is labeled... Why would i save the packaging. All that came in the mailer was the one lantern. No paperwork NOTHING!
I received the below confirmation but did not receive all contents... not even "out of stock", "will be shipped in multiple packages"
Shipment Information:
Order #: [protected]
Shipped Item(s): 10 X Flying Sky Wishing Lantern/Kongming Light White
W00902 * 10
USPS Free Shipping (Free Standard Shipping Service): $0.00
Total Order Value: $27.90
Shipped on: Thu, 03rd Jan 2013
Tracking#: 9102999999340041513414

I bought my dad a flashlight for Christmas that worked for two days and then just stopped functioning. I cannot get a response from anyone and need the RMA (Return Merchandise Authorization number) and the address to return this defective item to so we can get a refund. My order # is: [protected]. Please do the honorable thing and help me get my RMA/refund for this defective product so I can get my dad another flashlight that actually works.

Please help!

I hate them so much I created a website for them. www.TmartSucks.com.

Dear Nisianes,
Sorry for the inconvenience caused. Would you please let me know your issue in details?
By the way, please offer me your order number. it will help us investigate your issues and contact you to solve your problems. And we will guarantee your rights and interests that you will be compensated fairly.
Thanks for your support and patience in advance.
If you have any question, please feel free to contact us.

Best regards,
Sherry
CustomerCare@Tmart.com

Dear Megan,
Sorry for the inconvenience we caused. For your order:Order #: [protected], I noticed that we have offer you refund. Here is the Trans ID:4UH01116ED255673V. You can directly check it on your account.
If you have any question, please feel free to contact us.

Best regards,
Sherry
Tmart.com

I just found out that TMart charged me for FEDEX OVERNIGHT PRIORITY SHIPPING but when they shipped the package, they shipped it Standard FEDEX. TMART, from the beginning of this order to the very end, your service has been terrible. Order # [protected].

If I had found this site and read all the negative reviews, I would have NEVER ordered from TMart.

Your online chat is always off, there are NO visible phone numbers on the site... no way to contact a human.

Scott

Dear Scott,
Thanks for your feedback. For your Orders# [protected], I noticed that you have placed the order on 28 January, 2013. Before you place the order, we need 1-2 days to precess.
So we have shipped out the item for you on 30 January, 2013. Here is the tracking number:[protected], you can track it on http://www.fedex.com/us/. And you have received on Thur 1/31/2013 12:24 pm. Is this item can work well?

If you have any question, please feel free to contact us.

Best regards,
Sherry
Tmart.com

I ordered some items on January 25th, 2013. As of today (February 17th, 2013) they have not been delivered to me. Tmart said it will take 7-15 business days. If Tmart cannot fix the issue and have them delivered by next Friday (February 22nd, 2013) I will file a complaint to the BBB "Better Business Bureau". This site is a scamming site. THIS IS ILLEGAL AND SHOULD BE PRESENTED TO COURT. THIS COMPANY IS A SCAMMING COMPANY. NO ONE SHOULD EVER USE THIS SITE TO BUY ANYTHING.

Juan
Shipment Information:
Order #: [protected]
Shipped Item(s): 1 X 1420mAh Replacement Battery with Pry Tool for Apple iPhone 4
BD001224 * 1
1 X Repair Opening Pry Tools Kit Set for iPhone 4/4S
[protected] * 1
1 X Replacement Repair Full Set Screws for iPhone 4S
[protected] * 1

US to International Free Shipping: CA$0.00
Total Order Value: CA$9.62

Shipped on: Mon, 28th Jan 2013
Tracking#: NK0000112064

Dear Juan,
Sorry to hear that.
If you didn't receive it on 2013-02-22, we will directly offer you reship or refund.
please don't worry. I will follow up with this order.
If you have any question, please feel free to contact us.

Best regards,
Sherry
Tmart.com

There's way to get in touch with these people! I've been trying their email service and I tried it 3 times with no response. I feel like i am dealing with some illegal sweat shop somewhere...why would you be so shady, if you're a legit establishment? No phone number, no customer service whatsoever, the items are sent without ANY backup whatsoever, so there's no way to return the item...
ONCE AGAIN, TMart is very shady... NEVER AGAIN!
p.s. all of their WONDERFUL customer reviews on their website are most likely fake too, so do your research people. I wish i did...=(

I ordered an android tablet from Tmart 4 weeks ago and I just got my item today...Well, I open the package and turn the tablet on the touch screen does not work and I have tried multiple times today to contact them through their "instant messaging" and I still am waiting on a response..If my money is not refunded or my product replaced with an item that actually works I will be seeing them in the court room. I have a very reliable lawyer who would be more than happy to get my money back for me.
All I'm saying is if you can't do your job right then you should shut down your poor excuse of a company and get a new job...

-Amanda

Dear Amanda,
Sorry to hear that. For this issue, would you please tell me the order number?
So that I can check it for your right now?
Thanks for your support and patience in advance.
If you have any question, please feel free to contact us.

Best regards,
Sherry
CustomerCare@Tmart.com

Tmart,

I’m so sick and tired of dealing with companies that just flat out suck when it comes to customer service. Your customer service "SUCKS"! I had send more then 9 emails request for Refund (unshipped item)and you tell me Misunderstanding?! Your customer service didn’t even pay enough attention to what I had to say in my emails. I will never get stuffs from Tmart after this bad experience, I will write my experiences in forums to warn people not to get from bad customer service Tmart.

Your company reputation is all you have. Don’t allow something as easy as communication to mean the difference between a happy client and one who despises you. Take pride in what you sell, how you sell it and how you support it.

Dear Buyer,

Thank you for your email.

We are sorry for that if any inconvenience caused by us，and all need your understanding.
We have informed the financial department to refund to you. We will inform you by email once the refund is done.

If you have any question, please don't hesitate to contact us.

Best regards
Denise
customercare@Tmart.com.

dear TOMALV
I'm very sorry to hear that, but I don't agree with your point .I have bought an excellent product from Tmart.com.Last month I buy the Makeup Camouflage Concealer Palette. The 3 or 4-day, and customer service attitude is very good, also send a small gift to me.I think this is Great store, or will continue to focus on.

T mart sent my package to the wrong address

Dear Elliottjin,
Thank you for your comment.

Your recognition is our motivation in developing our business to serve you even better. If you have any question, please feel free to contact us at . We will do our best to help you solve your problem.

If you have any question, please don't hesitate to contact us.

Best regards
Denise
customercare@Tmart.com

Dear Erin fass,

Thank you for your comment.

I would like to invite you to leave your specific order number in your comments, it will help us investigate your issues and contact you to solve your problems. And we will guarantee your rights and interests that you will be compensated fairly.

If you have any question, please don't hesitate to contact us.

Best regards
Denise
customercare@Tmart.com

Dear Erin fass,

Thank you for your email.

I would like to invite you to leave your specific order number in your comments, it will help us investigate your issues and contact you to solve your problems. And we will guarantee your rights and interests that you will be compensated fairly.

If you have any question, please don't hesitate to contact us.

Best regards
Denise
customercare@Tmart.com

hello,
Below is the replacement l wanted for order number [protected] back order not available ..which l cannot updated via EXPRESS SERVICE CENTRE because l have updated once and the one of the item still not available but now below is the new items l wanted for the change unshipped item

SKU :[protected]
SKU :[protected]
SKU :[protected]

L WILL BE EXPECTING YOUR SPEEDLY REPLY ...THIS PURCHASE IS TAKING TOO MUCH DELAY, it over a week now and my item not shipped!

hello,
below is the replacement l wanted for order number [protected] back order ..which l cannot updated via EXPRESS SERVICE CENTRE because i have update once after your customer service centre told me the items are available only to receive your email after two days that it one of the item is not available, below is the new list of item l wanted for the unshipped item to be changed

SKU :[protected]
SKU :[protected]
SKU :[protected]

L WILL BE EXPECTING YOUR SPEEDLY REPLY ...THIS PURCHASE IS TAKING TOO MUCH DELAY, it over a week now and the item not shipped and if a product is not in stock, i do not understand why it listed on your website for sale...am a precious buyer and my first purchase was fast to be shipped and this is too slow now?

Dear Erin Cluney,
Thank you for your attention.
We have informed the shipping department to ship SKU :[protected], SKU :[protected], SKU :[protected] to you.
If you have any question, please don't hesitate to contact us.
Best regards
Denise
customercare@Tmart.com

thank you for your prompt customer responds and l will be expecting the update of the shipped item on my tmart account with the tracking number of shipped items as soon as it shipped .

I have ordered from tmart before with no problem. but this time around my order was held and payment was supposed to be refund. I have emailed multiple times and no response. my order says they were trying to call me to notify me but i never received any call from them. i am getting very impatient and frustrated with this situation.

mafa
Order Number: [protected]

Dear mafap408,
For your order [protected], you have open a dispute before we shipped your items out. So we afriad that you would like to cancel the order. If you would like these items, would you mind closing the dispute in your paypal account ?
If you have any question, please don't hesitate to contact us.
Best regards
Denise
customercare@Tmart.com

Regarding order number [protected] back order which l choose replacement and l got a replied that item (SKU:[protected]) IS currently unavaliable and it will be shipped later but what is the tracking number for item (SKU :[protected] and SKU :[protected]) avaliable in stock and shipped .it over a week now and my item still not shipped ..l wanted to make use of the coupon code to expire march 08 2013 for a new purchase but l want to be sure my precious purchase is shipped before making any further pruchase .l wait your reply
from Erin Cluney

Dear Erin,
Thank you for your attention.
We have informed the shipping department to ship your items out at first time. Hope you can understand. We will ship them out ASAP.
If you have any question, please don't hesitate to contact us.
Best regards
Denise
customercare@Tmart.com

Regarding my order [protected] l will like to wait for the spy watch(SKU: [protected] or SKU: [protected] ) currently not in stock but it should be sent to me immediately it available but My order [protected], have been marked partly shipped but what is the tracking number of the item shipped IF IT WAS ACTUALLY SHIPPED, l want to make a new order purchase but l want to be sure my precious order is actually shipped ...l wait your reply

Erin Cluney