Tmart.com review: informations ( 153 comments)

Dear Buyer,
Thank you for your reply.
For your order [protected], we have shipped all your items out. Please check your email.
If you have any question, please don't hesitate to contact us.
Best regards
Denise
customercare@Tmart.com

My god,

After reading such bad comments everywhere ... I regret already my yesteday order ... I am feeling that I will have a lot of troubles with them ... Maybe a miracle can happen ... Habemous miracle ?

Dear SeByDocKy,
Please don't worry, we are a legal company. And we have a comprehensive policy to protect our customers. Would you please let me know your order number? So that I will check the status for you.
If you have any question, please don't hesitate to contact us.
Best regards
Sherry
Tmart.com

Hello Sherry,

My order is [protected] and still in "processing" since the 03/14. Will see if shipping will be done fast and if I will have a real tracking number ...

Regards,

Sébastien

Dear Sébastien,
Thanks for your order number. At first the item is out of stock. Now the item is in stock. We will ship out the item for you within 24 hours.Once we complete the shipment, we will inform you the tracking information via e-mail.
Thanks for your support and patience in advance.
If you have any question, please feel free to contact us.
Best regards,
Sherry
CustomerCare@Tmart.com

Sherry

Will see tmr if it's true ...Good to know when it's not written "shipping in 24h", means "out of stiock" :)

Dear Sébastien,
Thanks for your understanding. Please don't worry, I have urge our shipper to reship the item for you as soon as possible.
If you have any question, please feel free to contact us.
Best regards,
Sherry
CustomerCare@Tmart.com

I ordered cases for my tablet an also for my daughter tablet an you all took the money an extra money out my account and I have never received anything! It has been 3 weeks ago I am a very unsatisfied customer an don't forget pissed off I need all 48 of my dollars back in my account today or I'm calling my lawyer because this is fraud! U can contact me at kelciemommy09@gmail.com! Thanks!

Dear kelzmom09,
Sorry to hear that., According to the info I can not find your order details.Would you please tell us the order number? Then we can help you to handle this issue as soon as possible . Thanks for your support and patience in advance.
If you have any question, please feel free to contact us.
Best regards,
Sherry
CustomerCare@Tmart.com

Its [protected] ordered on March 5, 2013 and payment was removed at 1:17 pm central time! And my email address used was tseales09@gmail.com and I have sent many emails and I have never got a response so I'm not contacting y'all on no more I just want my money back dnt even want the products anymore amazon will get my money again from now on! Thank you!

There were a lot of bad reviews for tmart.But I have not happened, I bought a iphone case, It is good and the service attitude is nice.wish good luck dear, I think tmart is a good shopping website, it is worth attention.

24h passed and no shipping yet ... (as I expected ...)

Dear kelzmom09,
Thanks for your order number. For your order:[protected], we can not cancel the order for you. Because we have shipped out the items for you via Hong Kong Post on 10 March, 2013.And there is no tracking number to track it. Since it was an internation shipping, It usually takes 20-30 days but up to 45 days for delivery.
Please wait for a little longer.
Thanks for your support and patience in advance.
If you have any question, please feel free to contact us.

Best regards,
Sherry
CustomerCare@Tmart.com

Hi Sherry,

I got no news about the shipping of my order ... even if 24h have passed ...

Hi Sherry,

Now 24h have passed and still no news about shipping ... What is the problem ?

Regards,

why my messages are not displayed ?

Sherry, no shipping for my order today as u indicated to me yesteday ...

Dear SeByDocKy,
For your order:[protected], we have shipped out the item for you via Singapore Post.
Here is the tracking number:RQ134768568SG, you can track it later on http://www.17track.net/IndexEn.html.
Since it was international shipping, It usually takes 20-30 days but up to 45 days for delivery.
Please wait for a little longer.
Thanks for your support and patience in advance.
If you have any question, please feel free to contact us.

Best regards,
Sherry
Tmart.com

Sherry,
Thank you for this TN. Actually their database is not refreshed but hope I will be able to track within 24h.

Best regards,

Dear SeByDocKy,
Sometimes this website didn't updating the shipping status timely. You can check it later.
If you have any question, please feel free to contact us.
Best regards,
Sherry
CustomerCare@Tmart.com

I have just made an order, unfortunatley only came across all these forums now. I really hope that this is not going to be the case for me and I receive all my goods. Just spent 102$ and if I'm scammed out of it I'm definatley going to take this further not waiting around and letting these people take my money or even send me ### quality goods.
Nick

Hi there
Unfortunatley I have made an order already for more than $100 and only now came across all these forums with these complaints. I really hope its just a few complaints and I receive

Hi,
I was very afraid too ... but finally they shipped and the parcel is almost in my house (reached my local post), so I will have maybe tmr ... They were just very slow to ship (coz no stock)

Would appreciate some feed back from SeByDocKy after you've received your goods on quality and condition and some feed back from sherry or a representative from Tmart really really hope I'm not going to have the same problem I have some faith in these people
Thanks Nick

Dear nicoDfran,
Is there something wrong with your order? May I know your order number?
So that I can double check it for you.
If you have any question, please feel free to contact us.
Best regards,
Sherry
Tmart.com Customer Care

Hi sherry
Order number is 130329LD4RCJ
Thanks in advance

Dear nicoDfran,
Thanks for your order number. For your order, our related staff have sent a e-mail already. You can double check it .
If you have any question, please feel free to contact us.
Best regards,
Sherry
Tmart.com Customer Care

I signed up with tmart.com and bought some things and tryed to track my ### and my info wasn't there. No name.no email confirmation of the order, natha. Were is my info at. It charged to my card. Were is the confirmation ? Wat if my stuff doesn't get delivered? Huh my money?

I reived my parcel this morning in perfect state...

It was slow (for the shipping process) but finally was Ok. So Tmart is far to be a scam site.

Good to hear and thanks sherry, on the website that shows my order, it has been pending and waiting for the last few days just want to know if everything is still ok and if it is being processed and sent out?
Thanks Nick

Dear SeByDocKy,
I am glad to hear that you have received the package. I want to know is the item you received can work well? Please double check it . If you have any questions, please feel free to contact us .
Good day.
Sherry
Tmart.com Customer Care

Dear nicoDfran,
For your order, I have double check it with our related staff. They said that we can not ship items out. Because the AVS Code in your order showed anomalous.
Would you pls tell us why the billing address in your credit card is not the same as the one you register in our web. Pls check this link for reference
https://cms.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=developer/e_howto_api_nvp_AVSResponseCodes#id0864JF0N0YW
Pls send us the photograph to show the utility bill which contain the billing address，and send us a photo to show the front of the credit card, you can cover some number with the finger, the driver liscens, and the passport are useful for us.
What do you think of it, we just want to confirm the security of this credit card order.
Thanks alot for your understanding and attention in advance
For a better communication, may I have your phone NO.?
In order to protect your privacy, please send photos to the mail:support@tmart.com don't send in this website.
Sorry for the inconvenince caused.
Sherry
Tmart.com Customer Care

Sherry,

Tue item is worlking fine ... actually no problem at all.

Kind regards,

Dear SeByDocKy,
Ok, this is a good news. Look forward to doing business with you in future.
If you have any question, please feel free to contact us.
Best regards,
Sherry
Tmart.com Customer Care

Dear nathan searcy,
I am sorry to hear that. May I know your order number?
So that I can double check it for you?
If you have any question, please feel free to contact us.
Best regards,
Sherry
Tmart.com Customer Care

I orderd some tatto equipment like a month ago and still havnt recieved it now i finally get into my email 4 the tracking number and its saying my order has been cancelled! please Help!

I bought a pone form Tmart and I could get any network to support the computer software on it so Tmart said they would give me a refund if I sent the phone to them. So I paid for that too. Now they have my money for the phone and they have the phone as well. they wont answer any of my emails and I have had to contact the UK governments trading standards office. I cant believe that in this modern day companies can get away with what is basically just STEALING from someone.

I ordered a tablet almost 2 weeks ago and yet I have not revived it nor have I even got an email about it I paid almost $200 bucks because I needed it for school I been trying to find a number to call TMART but yet they don't have one I even sent them an email over 2 days ago you think they would replay no they didn't I'm starting to think this place is a rip off I want my tablet or my money back now
Email traceea@ymail.com
And traceemccoy69@gmail.com
Now there's no reason why you can't contact me about this matter

Dear nathan searcy,
Sorry to hear that. Please offer me your order number so that I can check it for you?
If you have any question, please feel free to contact us.
Best regards,
Sherry
Tmart.com Customer Care

Dear Davemiddlechild,
I am sorry for the inconvenience we caused. Please don't worry, we are a legal company, we will do our best to serve you. For this issue, may I know your order number? So that I can check the details for you.
Thanks for your support and patience in advance.
If you have any question, please feel free to contact us.
Best regards,
Sherry
Tmart.com Customer Care