TLC Pet Transport — Pet Transports
I hired TLC Pet Transports to pick up an injured dog from a shelter in Florida and bring him to Pennsylvania for medical care and a new home. The shelter didn't have the resources to fix the dog's broken leg. I paid TLC Pet Transports Gale Lang hundreds of dollars for this service. She immediately withdrew the cash and then said she couldn't pick him up the following day as promised. I became upset as the dog was facing euthanasia. Gale Lang then said she would send another driver who would pick up the dog at 1pm the next day Instead of in the morning. I updated the shelter accordingly. The following evening close to closing time for the shelter, I called to be sure the dog had been picked up by TLC Pet Transports. I was informed that no one from anywhere had ever picked up the dog. I was distraught. I re-contacted TLC Pet Transports owner, Gale Lang who stated that hadn't made it and would need additional money for overnight expenses and they would get the dog in the morning. I told her I had no more money. In the morning Gale Lang called me again to re-ask for more money at 9:30 Saturday. I told her I didn't have any more money. Gale Lang then texted me saying that she would just return the dog then . I knew she was lying about even having the dog, because on Saturdays the shelter didn't even open till 10 am, yet at 9:30 am she was attempting to extort more money from me for a dog she had never picked up. At 10 am I called the shelter and confirmed that no one from anywhere had ever picked up the dog. I believe the dog was euthanized the following day after his transport fell through. I have contacted PayPal for a refund. Gale Lang had issued a response saying she would like to keep at least a little of my money for herself.