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Tires Plus Total Car Care
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Tires Plus Total Car Care

2610 S 144th St, Omaha, NE, 68144, US
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7:00 am - 7:00 pm
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7:00 am - 7:00 pm
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7:00 am - 7:00 pm
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6:38 pm EDT

Tires Plus Total Car Care - tire repair service

I took my rim/tire in to get the tire replaced due to pothole damage to the tire. This was on a sunday so they couldn't do anything until monday. They told me the price of the tire was $235. There was a 3 day delay which was my fault in not following the road hazard warranty process.
After that, I picked up the rim/tire and they had 3 new scratches in my 8 day old rim (now sat, 6 days later)! They didn't even argue with me about the scratches and said they'd replace the rim. I gave them the receipt from tirerack and waited 5 days. Now, it's been 11 days. I stopped by and they told me they sent the rim to wheel tech in omaha to get refinished. I had no problem with that and they told me it would be done by the end of the week. 3 days later (friday, 12 days into this process), they said it was on a truck getting sent to tires plus and they would locate it and call me back. Nothing. I was upset and gave them a few more days.
Tues, I called them and they said that wheel tech lost it (now 16 days)! They were going to buy a new rim from tirerack and bill wheel tech.
Saturday (now 20 days), I went to tires plus. They had the original rim/tire back with a new rim in a box that I could have for free (what will I do with that?).
I got the rim/tire home to install it and found that the original rim was still scratched and the tire pressure was at 24psi.

The right thing to do was at least put the new tire on the new rim!

And... The price for the tire went from $235 to $275. With $35 to mount/balance. So now i'm over $75 out of pocket because the road hazard warranty will only cover the original price of the tire.

I just don't want anything to do with that place any more. I know... I should go back and have them make it right but I really don't want anything to do with them.

Stay away!

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Update by Scott Koskey
Apr 22, 2019 6:41 pm EDT

"Now, it's been 11 days." Should have stated 9 days. My math was off in counting the days on the calendar.

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