Timpson review: Car key battery

I'm writing to express my disappointment with the service I received at your Lower High Street Tesco Extra branch. On July 4, 2025, I had my car key battery replaced by a colleague who informed me that it had a one-year warranty. I was told to keep the receipt as proof of purchase, and I was even offered the option to provide a picture of the receipt.

However, when I returned to the branch due to a low battery issue, the branch manager, Tianna, refused to replace the battery because I didn't have a warranty card. Despite explaining the situation and offering to provide the receipt, she declined to assist me. She suggested that I contact customer service to request a warranty card be sent to me.

When I called customer service, they contacted Tianna, but she still refused to replace the battery without a warranty card. I had no choice but to request that the warranty card be sent to me. Due to the low battery, I've had to start my car manually every time.

As a retail manager myself, I believe that customer service should prioritize helping customers, especially when there's a clear misunderstanding. Tianna's approach was unhelpful and inflexible. I would appreciate a thorough investigation into this matter and would like to know the outcome.

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