Tilly's
reviews and complaints

On 10/17/2018 I purchased a pair of RSQ W Manhattan High Rise Jeans. They seemed comfortable and of correct size. In good condition when purchased I had worn the jeans twice, upon third wear (10/24/18) i put them on myself and noticed a very worn out hole forming in the area of the crotch. This is where I am having the issue. Within 7 days of having the jeans and only two complete wears of these jeans they have already fallen apart. Spending $42.39 on a single pair of jeans that are of such poor quality they fall apart after only have had them for a week is unacceptable. This product quality is not worth the money i have spent on it. I am a loyal customer and supporter of Tilly's and their products until this point. I hope this helps your company to resolve product quality problems from this point forward. To resolve this problem I would like to receive a replacement pair of jeans as i am unable to wear the damaged pair at this time.

Location of store: Lakeside Mall, 14600 Lakeside Circle, sterling Heights MI 48313
Product information: [protected] RSQ W MANHATTAN HIGH
Size: 0/w24
Store: 00200
Receipt #- [protected]

Contact information-
email: [protected]@gmail.com
Phone: [protected]

My friend and I had went to Tilly's in the Tippecanoe Mall in Lafayette Indiana. We were talking to one of the employees about a T shirt when one of the managers with short black hair rudely interrupted us to talk to the employee. It was awkward to stand around so we finally just left. The employee then told us that the manager interrupted us because she didn't not like my friend, and wanted us to leave. I have complained about it on twitter and the manager had seen my tweet and has made comments saying that I better not come back to the store.

Village crossing skokie/niles location.
The arrogance of the manager is RJ.
the arrogance of the manager is A shame. I asked him for a sign in a place of t-shirts but that is for the pants, he was asked and it was very cutting of body expression and language "you are not going to tell me what to do in my work" "can not read or have to put it in Spanish. " Then I told him that he needed to go to a customer service course and his response was worse "you do not tell me what I need and if I went to one". He was so cheeky in his answers. I told him I'm going to report and he said "do it, I'm not afraid". has a message of discrimination and negligence that does not deserve to be in charge of a place where people are treated

We were paying for simply just a pop socket an she told us to go to the back of the line but no one was behind us and she was being a little pushy to us in the store just because we had 1 item and id like to get in apology and a gift card cause that to me was completely rude thank you for reading my complaint and get to me as soon as possible thank you I was in valley plaza mall 2701 Ming Ave Bakerfield, CA

Everytime I come, I need to learn to stop coming to this specific one. Horrible, no customer service from a young kid all he did was walk around us and stare at us, no help at all and didn't even bother to ask us if we needed help, on top of that all he did was stare and talk on his earpiece the whole time not coming back again they need to train this little kids on the floor

I went to your store at your north star mall location in San Antonio. I am in a wheel chair and was unable to get around at all in your store. The walk spaces were cluttered and narrow. I got stuck in a rack was felt humilated when i needed help getting out. I like the clothing you carry, just unfortunate i couldn't get around to look at it. Please make it right

9/19/17

I ordered a few items I purchased online because if there were problems, the items could be returned to the Tacoma mall Steele St location . I purchased two pairs of shoes, a few necklaces, and a dress, I love Tilly's but a pair of boots that I ordered did not work at all. I tried wearing them to work and the zippers woudn't stay zipped so it was giving me problems at work. I went into the store to return the item and the cashier told me because I wore them, they couldn't be refunded. She offered the mangers explanation but he said the same thing. I was very upset and tried to defend myself by saying that I didn't even get to wear them a full day at work. I'm a hairdresser and there was just a little hair on it. It still had the stickers on underneath the shoes, and I had to change into my gym shoes in the middle of work because the zipper kept rubbing down my heels and it made it very uneasy to walk. I left without the boots because I was furious.

All I want is a full refund of the boots and a change with how customers are being treated.

I don't even get greeted when entering the store anymore. What ever happened to customer service?

I have worked for tillys f/t for one year. Put in my 2 weeks notice which turned into three weeks to help with BTS. And it's been 1 1/2 weeks and I still haven't received my final paycheck. I have been trying to get in touch with someone from payroll but I always have to leave a message and I never get a response back. Same thing when I try to get in touch with HR. This Saturday 9/9/17 makes 2 weeks and no paycheck.

I went to Laguna Niguel store on labor day for the 70 percent off clearence sale when I got there the only red tag items were none clothes items that's false advertising everything that was the 70% off clearance were only like the purses pillows jewelry. I'm just very disappointed in the advertising and other businesses did the same thing you guys did and actually had a full selection of clothes and it was worth the trip but I went there wasted my time ended up then spending$ 120 on regular prices

My 16 year old daughter was shopping on Sunday morning at the store on Saratoga at Paseo Plaza location. While shopping she had small backpack on.
Evan -store representative approached her and took her backpack from her.
She never did anything suspicious outside of getting her phone out from small front package. She was targeted and her belongings were taken away with $500 camera inside. Upon confrontation with the manger Leah.. whom was extremely rude and disrespectful I discovered she lied. She said she didn't open the back pack and later on she said she did. She said she just peaked inside but my daughter's towel was nicely rolled up as I packed it in for her and it was all taken out. She got caught and called on the lie which she admitted. She had not an inch of apology and claimed this is standard procedure which is incorrect. I've been to this store many times and she can't tell me they collect purses and bags during shopping from people just because. It is unacceptable to TAKE away anyones belongings. My daughter is 16. Evan the guy working there said he is 15! Which I'm not even sure is legal to work yet. Their attitude sucked and I made sure all shoppers present knew the treatment as they all had kids with them which is probably the majority of customers in this store...
It was extremely rude, inconsiderate and I would say potentially illegal to take someones belongings away. Especially vulnerable 16 year old girl that done absolutely nothing wrong. These people represent terrible attitude and if this girl runs this store as "manager" it is pure sad Tilly's employs such.
I have the entire incident recorded and happy to share. I request reason why this happened as this is opening for workers with this attitude to steal from innocent shoppers that just happen to not have insulting attitude and are respectful even when they should not !How would any of you feel if you were asked for your purse just because it looks "fuller" and it was taken away from you.
Unbelievable and unacceptable. These 2 should be immediately FIRED!

I ordered my Tillys purchase of 2 bralettes, 1 top and a denim skirt on Thursday, July 13th. I received that order on Saturday the 15th, which is very fast like it should be because their deal was 2 day, $1.00 shipping. But when I opened my package I was missing my denim skirt, I check my receipt everything was on there except my skirt. It was like I had never even ordered it. So I went back onto my Tillys account to see if I maybe forgot to purchase the item, but it was there along with my 1 top and 2 braletes all in one transaction. So I then checked my email to see if they had emailed me telling me that my skirt was on back order or that it was shipping from another place and there was nothing. Now here I am sitting writing this complaint saying that I have still never gotten my denim skirt. I tracked it, and it is not supposed to be here until Monday the 24th, which is 12 days after I ordered my package. Also it is still in Arizona which is the same place it has been in since July 13th. I understand mistakes happen, but maybe a quick email to tell me what the problem is would clear things up especially since the deal on the website was 2 day $1.00 shipping at the time of my purchase. It has definitely been over 2 days.

I went and bought a pair of Sandels on Friday I go back 4 days later and wanted to exchange them or have them damage them out and give me store credit or my money back. The sandels killed my foot when wearing them for maybe 20 min. It took the manager maybe 10 min to realize we were standing there. She was VERY rude and said there was nothing she could do to help me. If I buy a product from your store I expect a little bit of help I'm willing to compromise to come to a solution but she was to focused on getting back to talk to one of her friends then helping me. I have worked retail for many years you CAN damage a product out and at the very least give me store credit back for it. I wouldn't of even thought to return them if they didn't hurt when I wore them. I'll NEVER shop at Tillys again. Parkmeadows store in Denver CO is not customer friendly at all.

Hello,

My son ordered pants, the advertised $28.42. They cam back and said they were out of stock and they are now $44. The reflected in stock when ordered. I would like they to please be resent for the advertised price.

Order # t601718191
Order date: 12/30/2016
Rsq seattle mens skinny tapered stretch jeans
Color 585
Size 31x32

Please contact me asap.

Thank you,
Heather guhrke
[protected]

I went to Tilly's Park Place Mall, Tucson. I encountered Erika Abellard, the assistant manager. I was returning one of three items that I purchased a few days earlier. I had my receipt and the item was unworn. When I purchased the item it was void of a tag. Erika expressed she would do the return, but the item in the future must have a tag. I explained to her that I had not removed the tag. She completely ignored me. So I explained in further detail that I had bought the shirt, and the shirt had remained in the bag until today when I was returning it. I wanted her to realize that in no way had I worn the shirt nor removed the tag. She responded to me by saying in a very condescending voice, I am doing the return, what more do you want? You just keep on repeating yourself over and over. Then she rolled her eyes. I asked to speak to the manager and she said that she was the manager. What I wanted Erika to do is to acknowledge that sometimes items are sold without tags and not accuse me of removing the tag. She missed an opportunity to be gracious to a loyal customer. She instead was off putting, rude, immature, and accusatory. Good bye Tilly's the $1000's of dollars I have spent with you the past is done. You have future lost purchases from a mother with teenagers due to Erika.

I purchased a cute bag from www.tillys.com over a month ago. Since it was a Christmas present I ordered long in advance to be sure I'll get it on time.
Last week someone from Tilly's contacted me and said that my order was cancelled because my bag was no longer in stock. I asked about my refund but did not receive a reply. I'm worried about my money and I'm also extremely disappointed about the bag! It's not much time left and now I have to think of another present and I'm not sure if have time to order anything.
I will not buy anything from Tilly's again, they are highly unprofessional and unreliable.

Ordered $200 worth items from this website and they gave me a tracking number and said that my order will be shipped within 2 days. According to what they said I was supposed to get my order over three weeks ago and still no sign of it. I tried to track my order with no luck. When I went to the tracking site it said that tracking number I used was invalid. I emailed Tilly's customer service and asked for a valid tracking number and demanded some information regarding my order status. They did not reply. When I called they did pick up but I was immediately put on hold and then disconnected. Called again and the same thing happened.

We went in to shop because a friend of my daughters got a job at the store in Valencia. We waited for him to check us out when his manager made him take a break and someone else took over. Fine...no biggie. But then, the manager "yelled" at him in front of me and other customers about procedure. I went to the manager, "Billy" and apologized for making him take his break late and explained we requested him to check us out. He then raises his voice to me that "policy is policy". I said what about making customers happy. He said nothing. I explained I am not related to this person and just a friend who is here spending money BECAUSE this employee works there. He continues to raise his voice at me and was rude. I told him I was going to complain to the District Manager about his attitude and rudeness. His reply was "Whatever". Really? Who manages this way. I will never support this company again. I would advise you don't either. And if your teen needs a job, don't work at this place because clearly they don't care how managers are treating our next generation. Sad. I used to like Tilly's! Oh...and I called the District Manager to complain...no call back! Don't shop here.

I have ordered an item from Tilly's store and when I received it I was very disappointed with the quality. I contacted Tilly's customer service and said that I want to return the item in order to get a refund. The person I spoke to was absolutely ridiculous! First he said that refund was not possible since my item was on final sale and they did not have these in stock anymore. Then he told that they don't do refunds at all. He literally did everything not to allow me get my money back! I'll never order anything from this site ever again!

I received a gift card for Tilly's and decided to order something online. That was my first online shopping experience and it turned out to be a real nightmare. I picked some items and total amount was $60, but the card was only $50 worth. So I decided to pay the remaining sum with my credit card. Something strange happened and I was charged the full amount. I tried to calI them many times and when someone finally picked up the phone I spoke to a lady who was rude and sounded very unprofessional. I explained what happened and she said that I can return everything back but I have to pay the return shipping. I asked her to cancel the order but she said that my order was already shipped out. Then I checked my tracking number and it said "processing”. This company is horrible! Their customer service is extremely ridiculous!