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4.3 789 Reviews

thredUP Complaints Summary

4 Resolved
118 Unresolved
Our verdict: If considering services from thredUP with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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thredUP reviews & complaints 156

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Newest thredUP reviews & complaints

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M
4:05 pm EDT
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thredUP item I ordered is not described correctly (fabric content wrong) false advertising!

Item was supposed to be 100% Cotton;it's not, it's actually 55%Linen&45%Rayon-I like natural, 100%cotton clothing, that's why I ordered it;IF I'd known the Truth about the fabric content I wouldn't have bought it-classic case of FALSE ADVERTISING!I won't buy anymore clothing from these Fraudsters!They Cheat you on resale items, too, plus lie&Steal items

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5:48 pm EDT
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thredUP customer service

First, I want to start by saying how frustrating it is not to be able to connect with a human being at a company that you are trying to purchase things from. I emailed ThredUp regarding another order days ago and no one has responded to my inquiry, which is concerning since the following inquiry is time-sensitive.

I just received my Goody Box but there was no invoice in the box so I have no idea how much any of these clothes cost. I can't find one in my account either.

The "response" email from customer service said it could take up to 5 days for someone to get back to me, which is convenient since this box needs to be returned within 7 days or I'll be charged for all of it.

And, I agree with others that their payout policies are BS. I stopped selling with them and now I am pretty sure I won't shop with them either. Returns cost $9, plus a $2 restocking fee. I'll stick with Amazon, I think.

Thanks.

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S
7:40 pm EDT

thredUP online shopping

I got burned too. I think this company steals and I read so many complaints about the way they operate regarding consignments. So the good new is I AM NOT ALONE in my misery. I asked to receive my clean up bag back since I didn't approve their prices. After close to 2 weeks communications I was told whatever they did they did and I cannot do anything about this. So I think they are relaying on this because I saw so many complaints all over internet since 2012 ( they were created in 2011) .If we all take their way of doing business and do nothing about this TredUp will keep burning other people. I am in FB -Group TREADBURN -please contact me .

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S
7:43 pm EDT

thredUP sent a purchase back for return and was given 1/3 what I was originally charged!

I have been ordering from ThredUp for over a year now, living in the desert you can't find much fashion near by, so yes, I have been overpaying for USED clothing, but they have a selection. I learned early on NOT to sell to them, because of their lowball pay-outs, I have jeans that cost more than I like to admit, so no thank you on the pennies for every dollar deal, I have stuck to ordering. They have several months back implemented a $1.99 restocking fee, petty yes, but it didn't stop me from ordering again because of my limitations on getting to REAL stores. Every once in a while I return something I purchased, and I most recently returned a pair of jeans I purchased from their site for $32.99, plus $5.99 shipping, plus sales tax. It took them more than 10 days to process the return and they applied a CREDIT to my online app account for $11.93. Eleven dollars and ninety three cents! Where is my other $20 plus dollars? I don't know, I have now been emailing ThredUp Customer Support for a week solid and have gotten NO RESPONSE. Not a single response to any of my email inquiries! Where is the rest of my money!? Horrible Customer Service! And I run a CSR Department, I know service!

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K
10:43 am EDT

thredUP donation kit vs consignment

Kit # B2YET-ETMW7

I sent this kit in about 3 to 4 weeks ago and finally received a confirmation that ThredUP had received it, but instead of doing consignment, they decided to do it as a donation box… Which I NEVER selected at all! There are two completely different tabs on their website and I have never selected donation… Of course, this box had tons of shoes, brand new items and now no one is responding. I cannot get anyone to reply to emails or online on their instant messaging option. I need someone to contact me please to get this resolved.

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12:15 pm EDT
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thredUP stealing clothes from customers, refuse to provide information about the recycling of clothes

I sent 3 pairs of brand new never worn and expensive shoes including a pair of reppetto and a pair of Christian Louboutin shoes with the hope that thredup would buy them from me and sell them on their website as advertised. Instead they gave me 0$ and are selling them anyway on their website. They have also refuse d to send the items back or provide any information regarding their supposed recycling.

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R
3:08 pm EDT

thredUP jacket

I ordered a "faux leather" jacket. I received a real "suede" jacket which I would never buy, and it smells so bad I can't keep it in the house.

I tried to do a return online to no avail. Also none of the return choices are "pure". I either have to pay postage of $8.99 or get a store credit. Since this item is so obviously defective, I would like to return it postage FREE. Thanks much.

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C
7:15 pm EST

thredUP I was sent an activewear rescue box instead of an outerwear rescue box-15.00 difference in cost

My order number is [protected]-I ordered an outerwear rescue box and was sent an activewear box instead. This is a 15.00 difference. At this point thred up has and is stealing from me. I emailed them concerning the issue and did in fact receive a response that they would look into it. I has been 3 days and I have emailed twice for response. I am going to be filing against this company to seek my claim in damages as at this point I have paid for goods I did not receive. I am grateful it was 15.00 as I have spent over 1000 in spending over the last week. I will not be doing business with this company again, and if so, I will not be spending this kind of money. It would do thred up well to solve these kinds of issues promptly, in a quest to not have to pay more than the measly 15. Oo in question.

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8:44 am EST

thredUP coats rescue purchase

Several moths ago, I ordered $80 Coach bag rescue box and the fun box. I received the fun box however, I never got coach item. I checked my checking account andThred Up has withdrawn $80.This is the second time I have tried to make contact with Thred Up.I have not received any response at all. This an irresponsible way of doing business .
Patricia Mair

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9:36 am EDT
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thredUP lost package

Hi,

A few months ago I filed a complaint with the Better Business Bureau about a package that I sent to ThredUP that was apparently lost. After many initial attempts to contact ThredUp and get a response, I filed a complaint. ThredUp gave me $50 initially and then said that they suddenly found my package and were willing to give me an additional $49. I received $50 but not the $49. My items never made it to the site and I have not heard back from ThredUp. Before I file another complaint with BBB, can you please let me know when the $49 will be credited to me? ThredUP had agreed to pay me April 4. My BBB complaint # was #[protected]

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A
AngelaVH
, US
Aug 03, 2018 1:33 pm EDT

#MeToo. I have a bag that was supposed to be processed on 7/18/18 and cannot get someone to respond. Just put a bag in the mail and it is not even tracking...How do I resolve?

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K
5:15 pm EDT

thredUP used high end clothing

6/5/2018- I have ordered before and was very pleased with the shipping packaging and product. I spent hours looking for that something that I would love. they offered a discount APPITUP and I could not find a place to enter it on there web site when I was checking out. It went though at full cost. I have used codes with this site and went back and looked could not find a thing. No customer service, there is no human. to talk too, website to enter a comment or question.

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2:07 am EDT
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thredUP business [protected]@thredup

Hello Anthony, I referred a customer to Thred Up (Sharon Burris) who lives
in my apartment building. I followed her shopping experience along the way,
And together We come to learn a lot about the Business Practises of Thred
Up, Which are, to say the least, not in the best interest of The customers.
The problems started with Not being able to apply the 15% coupon on an
order at the check_out, And The return of items that were Misrepresented
by Thred Up. The items that were sent back for store credit (was stated by
Sharon ), Of the misrepresentations, ( on your RETURN section process).
So with her store credit she shopped and spent over $79.00.She made
additional purchases which exceeded the store credit, And she should have
eliminated any shipping charges. When she went to check out her total was
over $80.00 And at that time of checking out she was able to apply A 15%
coupon that was offered to her by Gaby. (She had been in correspondence
with Gaby) After applying the 15% code, She was charged for shipping
$5.99.
Now there is the matter of certain items that are
clearly over priced, I own a purse that I paid $20.00 retail for at
Walmart, It was on Thred Up for $39.00 (stating that it was estimated at a
higher price than the $39.00). "RED FLAG", Next- there were 2 dresses that
are owned by Sharon in which she paid $7.00 for each retail, On your site
it was stated estimated $40.00, Thred Up price $19.99. "RED FLAG'
Sharon did spend over $400.00 with Thred Up, After communicating with Gaby
in trying to understand your return policy, /Not able to apply codes /If you
use store credit for returned items, Misrepresented /or wrong size are the
customers expected to pay shipping? Well Gaby never answered The questions
asked, And offered a discount code to Sharon toward HER next purchase,
Totally disregarding Sharon telling her that she would gladly pay the
shipping and end business with Thred Up, And that for sure Thred Up lost a
valuable customer. What also gets lost is that shopping on ThredUP can be
very Challenging and Time consuming, And the last thing a customer need is
having to deal with E-mailing a Business that CAN'T or WON'T address
consumers after their money is spent. We also noticed MARK UP PRICES, WITH
A SLASH THROUGH THE PRICE., I would think that a lot of people understand
that gimmick, that is done in some stores, To make the customers think that
they are getting a DEAL. Why is THRED UP using those tactics? A lot of
prices on items at Thread UP can easily be Matched in a store where you can
try the items on. I will not be doing business with Thread UP again, And
I will not recommend ThreadUP to anyone else. If Gaby is the only source
of customer service she Will bring the business down. Sharon Asked her
for a phone number, Or take her phone number in order to speak with her (
Gaby), Or someone else. Gaby said. in short NO PHONES SET UP-That could not
happen. Sharon also forwarded the E-Mail correspondence between herself
and Gaby to James Reinhart, And have not heard a word from him. You did ask
"DID WE DO SOMETHING WRONG", And I have been watching and waiting to see
this through, Now I can say something.

Jeanette

cc:James Reinhart

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7:08 pm EDT
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thredUP lost bag no resolution no response

I have the tracking number fedex shows it's on its way to them but it has been a month. Something has gone awry between my post office and fedex and thredup is unresponsive.

Do not mail anything in ther bags target for theft. I am still trying to get an answer on what my recourse is.. Crickets...

Not acceptable to profit off good people or have delivery systems that don't secure payment if bags are lost or stolen.

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priceco compare
, US
Jun 16, 2018 12:59 am EDT

I was looking for where to sell my used clothing out of desperation and heartache experienced by thredUp, having been ripped off much time sending my nice clothing and ended up been slapped in the face.

I finally bumped into this awesomely used clothing marketplace called ReSnatch, although still very unpopular but works like a charm. I can open my own store, list my used clothing and customer contact me and have them shipped to the interested customer.

There is no hassle or deception, you name your own price and with just only 10% commission and that is all they took from my sales nothing more or less. My clothing never goes missing and you can interact and engage with your buyer right inside their platform, follow and track the activity of everything going on the site. This is how marketplace should behave not the other way round like thredUp.

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C
12:01 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

thredUP package not received

tracking number 4209511292748927005079000001222383
order number Order #[protected]

My package was never delivered. I was supposed to receive it on 4/21. It says no access to delivery location, which doesn't make sense because it says it was delivered at 4 PM and there is always access to the building until 7 PM without doorman, then after that there's always someone at the desk. I need to know where my package is and when I will receive it.

My package came in two deliveries and my other delivery came fine. So there should not have been a problem with this one. I want to return some things from it, but I do not want to pay for shipping twice for two different packages, so I'm expecting this package soon.

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Resolved

So the package was delivered today and I like my products. We will see how the return process goes because I am returning two pairs of shoes. In total the package took 10 days to get here which is long but not terrible... pretty long though considering the shipping location is 2 hours away from me. I don't like how there is not customer service email.

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2:51 pm EDT
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thredUP lack of customer service

I bought items from thredup some of the dresses did not fit i sent them back immediately. I should have received my refund back to my account by now. I am super pist i cant get any one on the phone. None of the numbers work other than giving you their web sites and then hanging up on you, the email address does not work. It states it is not a working email that can accept and receive emails. How can any company run a buisness with no customer service and no working numbers ect. This should be an illegal practice. Now who do i contact to receive my money back since they received the goods back.

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7:38 pm EDT
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thredUP returning clothing

Thredup sounds like an ideal place to buy used clothes online at a cheap price: but be careful! You may end up spending more money than you intend! My sister and I both ordered huge boxes of clothing from the website, spending around two hundred to three hundred dollars on each box. We spent some time deciding which clothes to keep and which to return. When we went to return the clothes that didn't fit for a refund, we found that we were too late: Thredup wouldn't receive our returns. We were supposed to return them days ago. We never received any email or any notification telling us the deadline, only after some searching did I find it in the fine print. I tried to contact customer service to see if I could still return the clothes for a refund, but all I got was an automated answering machine and no answer to my message. My emails were never answered. I would definitely never recommend this scam of a website!

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9:11 am EDT

thredUP clothing i've sent and have been trying to reclaim.

I've been receiving emails for weeks notifying me that I must reclaim my items that didn't sell. I have done so, multiple times, but keep receiving emails. This morning the email notified me that I have twenty four hours left to reclaim my items. What the heck? I have a navy blue Skies Are Blue dress with you in a women's large that I'd like returned. It would be nice if you did so. Also please let me know how long it will take for your company to mail said item to me.

Thank you.
Cathy Riccie [protected]
660 Princeton Avenue
Brick, NJ 08725

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7:54 am EDT

thredUP return

I bought three pairs of shoes on thredUP and tried them all on when they arrived. One pair of shoes fit and I promptly boxed up and returned the other two. I never wore them out of the house. I received a refund for the less expensive shoes I returned, but not the more expensive shoes which were in the exact same box. I have repeatedly contacted their "customer service" via the thredUP app and have gotten no response. So now I am out the money I paid and I don't even have the shoes! I feel super ripped off!

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7:43 am EDT
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thredUP cleanout bag is a scam!!!

I sent in a clean out bag on March 1, 2018. When I checked the tracking on it last week, it said still in transit. When I checked it today, it said, error, not found. I have sent them two customer service inquiries and have heard nothing. Honestly, I didn't expect to get much for my items, even though the retail value of the whole bag was well over $500. I was just looking to have some fun and maybe trade it for a shirt or two. I could have outfitted a mother and toddler for a year with the stuff they seem to have stolen.

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3:41 pm EST

thredUP question on missing gift card

I am happy with the customer service I've had over the past few years. My question is how do you replace a missing payment/gift card? I received my card, but somehow I lost it during a recent move. Can you provide me with the card company and how to get a replacement and.
The only "complaint" I would have is easier access to your customer service. They have always been nice and helpful in the past, hope that hasn't changed. And wish I could get more return on my bag, but you sell so cheaply, it's understable. And a I do make a few bucks, so all good.

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thredUP Customer Reviews Overview

ThredUP is an online consignment and thrift store that offers a wide range of high-quality secondhand clothing and accessories for women and children. The company has received overwhelmingly positive reviews from customers who appreciate the convenience, affordability, and sustainability of shopping with thredUP.

Many customers have praised thredUP for its extensive selection of clothing and accessories, which includes everything from designer brands to everyday basics. Customers also appreciate the company's commitment to sustainability, as thredUP helps to reduce waste and promote a more environmentally friendly approach to fashion.

In addition to its impressive selection of clothing and accessories, thredUP has also received high marks for its user-friendly website and mobile app, which make it easy to browse and purchase items. Customers also appreciate the company's fast and reliable shipping, as well as its responsive customer service team.

Overall, thredUP is a highly recommended online consignment and thrift store that offers a great selection of high-quality secondhand clothing and accessories at affordable prices. Whether you're looking for designer brands or everyday basics, thredUP is a great place to shop for sustainable and stylish fashion.

thredUP In-depth Review

Website Design and User Experience: The website design of thredUP is clean, modern, and user-friendly. The layout is intuitive, making it easy to navigate and find what you're looking for. The search function is efficient, allowing users to filter by size, brand, and style. Overall, the website provides a seamless and enjoyable user experience.

Product Selection and Variety: thredUP offers a wide range of products, including clothing, shoes, and accessories for women and children. The selection is extensive, with options for different styles, sizes, and brands. Whether you're looking for trendy pieces or timeless classics, thredUP has something for everyone.

Pricing and Value for Money: thredUP offers great value for money with its affordable prices. The prices are significantly lower than retail, allowing shoppers to save money without compromising on quality. Additionally, thredUP frequently offers discounts and promotions, making it even more budget-friendly.

Quality of Products: The quality of products on thredUP is generally excellent. Each item is carefully inspected and graded, ensuring that only high-quality items are available for purchase. While some items may show signs of wear, they are accurately described, and customers can make informed decisions before buying.

Shipping and Delivery: thredUP provides reliable and efficient shipping and delivery services. Orders are processed quickly, and customers can choose from various shipping options to suit their needs. The packaging is secure, ensuring that items arrive in excellent condition. Overall, the shipping and delivery experience is smooth and hassle-free.

Customer Service and Support: thredUP offers exceptional customer service and support. Their team is responsive, friendly, and knowledgeable, promptly addressing any queries or concerns. Whether you need assistance with sizing, returns, or general inquiries, thredUP's customer service team is always ready to help.

Return and Refund Policy: thredUP has a straightforward and customer-friendly return and refund policy. If you're not satisfied with your purchase, you can easily initiate a return within a specified timeframe. Returns are hassle-free, and refunds are processed promptly, ensuring a smooth and satisfactory experience for customers.

Sustainability and Ethical Practices: thredUP is committed to sustainability and ethical practices. By offering secondhand clothing, they contribute to reducing fashion waste and promoting a more sustainable fashion industry. Additionally, thredUP partners with various organizations and initiatives to support social and environmental causes.

Trustworthiness and Security: thredUP is a trusted and secure platform. They prioritize customer privacy and data protection, implementing robust security measures to safeguard personal information. With a strong reputation and positive customer reviews, thredUP can be trusted for a safe and secure shopping experience.

Overall User Satisfaction and Recommendation: Overall, thredUP provides an excellent online shopping experience. With its user-friendly website, wide product selection, affordable prices, and exceptional customer service, it's no wonder that users are highly satisfied. Whether you're a fashion enthusiast or a budget-conscious shopper, thredUP is highly recommended for its quality, value, and commitment to sustainability.

How to file a complaint about thredUP?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with thredUP in the 'Complaint Title' section.

4. Detailing the experience:
- Provide details on key areas of concern with the company.
- Mention any relevant information about transactions with thredUP.
- Explain the nature of the issue, steps taken to resolve it, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field for financial losses and the 'Desired Outcome' field to specify the resolution sought.

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8. Submission process:
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9. Post-Submission Actions:
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Follow these steps to effectively file a complaint against thredUP on ComplaintsBoard.com.

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Contact thredUP customer service

Phone numbers

+1 (617) 575-9676 +1 (925) 266-5950 More phone numbers

Website

www.thredup.com

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