CB Mail and Package Delivery The UPS Store Complaints #82-101

The UPS Store review: Mail, packages, service

ELK1 of Carlsbad, US

Mar 03, 2020 7:29 pm UTC

Verified customer

This store is constantly undermanned. I have personally seen mail being dumped into the shredding company's bins in the front of the store. I know most of this is not first class mail but I have been missing some of my checks etc. I run multiple businesses and rely on recieving my mail timely. On any given day you will find stacks and stacks of mail sitting on counters behind the mail boxes. I almost never recieve post cards or advertising mail. (I am mostly ok with this) however I am sure some of my needed mail doesn't make it to my box and goes into the shredder. I would suggest a surprise visit to this location and their other one in Vista so you can see the disorganization and illegal mail dumping going on at this store. There is also a disconnect with packages being recieved but no notification being sent. I rely on packages daily so I can ship products to my clients. I often promise I will ship items but am told packages were never recieved even though I can track through the UPS system with a person recieving it in the morning of the day they said it wasn't recieved.. Please help as I have been a customer for over 15 years and do not wish to move my address to another location. When the Churches owned this location I never had any issues whatsoever.

Thank You

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+1 (800) 742-5877

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+1 (800) 789-4623

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+1 (858) 455-8846

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+1 (877) 462-3622

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+1 (858) 455-8800

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+1 (888) 843-8771

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6060 Cornerstone Court West, San Diego, New York, 92121-3795, United States

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