The UPS Store review: Associate

Today I wanted to do UPS to NY so I went The UPS store located at 119 Drum Hill Rd, Chelmsford, MA. I had terrible and scary experience with the associate at the store. I asked for prepaid envelop, associated rudely replied we do return label but not prepaid envelop. I said that okay, how much will these return envelop would costs to me, immediate associate yelled at me and teared UPS envelop in pieces and said these envelop comes free. I shocked that why associate has rip off new UPS envelop just to explain to me that it does not costs anything. Thereafter, associate said it is going cost to me $43 to return label printed on 2 day air shipping from NY to MA. I asked I will be getting my only passport like booklet which is not even 1/4 pound in weight, so why $43, associate, by law we need to put 2lb weight. I said that it is too costly, associate said to me do I look like stupid, I am notary all day along and I do all day this envelop everyday. Associate was rude and scary in loud voice. I left the store and went to Westford UPS, where got 50% less price than what I was quoted earlier by associate at 119 Drum Hill Rd, Chelmsford, MA · [protected]. The experience was horrifying.