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The Sherwin-Williams Company Customer Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

The Sherwin-Williams Company

101 W Prospect Ave.
Cleveland
Ohio
United States - 44115

Customer Support Phone Numbers

1800 022 7926(Mexico) 1 0
+1 800 474 3794(United States) 18 5
+357 22 482 265(Cyprus) 1 0
+7 495 983 02 61(Russia) 1 0
+380 504 078 480(Ukraine) 1 0
+86 213 323 9200(China) 1 0
+966 26 683 555(Saudi Arabia) 1 0
+82 18 777 404(South Korea) 1 0
+55 112 168 4206(Brazil) 1 0
+56 600 200 1222(Chile) 1 0
+57 17 454 515(Colombia) 1 0
+51 12 512 929(Peru) 1 0
+598 800 5566(Uruguay) 1 1
Plus

The Sherwin-Williams Company Complaints & Reviews

The Sherwin-Williams Company / pant color

Ca
Oct 07, 2019

The Sherwin-Williams CompanyI went Yesterday October 6 to buy Color Code SW7011. Today when I start to paint in some parts that got scratch in the wall on a bedroom the color show white. I went to the store and talk with a person of name Andy Echevarria and show to him a picture with the color of the wall and the...

The Sherwin-Williams Company / paint

Ca
Oct 04, 2019

The Sherwin-Williams CompanyI am writing to you as a disgusted customer. I went to your store at 1262 SW 4 St Cape Coral Fl. Talk manger with all my receipts since I bought it at another store he said manager and sales representative will call and look at my house well only sales representative showed up Steve...

The Sherwin-Williams Company / concrete stain purchase/return attempt

Mh
Oct 03, 2019

This past Saturday (September 28), around 10 am I attempted to return a concrete stain that I had purchased a week prior from the same store. It ended up not being the right product for what I needed, as I was given some misinformation from the store clerk, so I thought a return would be...

The Sherwin-Williams Company / emerald urethane paint/customer service

Se
Sep 26, 2019

The Sherwin-Williams CompanyHello, I purchased a quart of your Emerald line paint in Dark Night. So a very deep color. I was recommended this product by an associate for my project (a bathroom vanity and an antique dresser). When I started painting the dresser I noticed the paint was very watery and drippy so I...

[Resolved] The Sherwin-Williams Company / wrongful termination

Fo
Sep 12, 2019

My name is Michael Elhakim, former Lead Operator at the Matteson Plant. With 5 years in this place, I have tried my best to mediate this current situation every way possible, and have lost everything in my life to the point of homelessness. The management at Matteson knew well that I wa...

The Sherwin-Williams Company / sherwin williams paint and primer together in sands of time. infinity brand

Ly
Sep 11, 2019

My entire house inside is painted sherwin williams sands of time. I love it but... recently my son moved out so we were going to paint his room and re do as home office. Went to Lowes purchased Infinity paint by Sherwin Williams in sands of time. Paint and primer in one and once it is on...

The Sherwin-Williams Company / sher-max caulk

Ka
Sep 06, 2019

In the summer of 2017, we had our home painted. Hoping to get the most out of our money and inconvenience, we chose to buy the best paint and caulk our money could buy. We chose Sherwin-Williams' Sher-Max Urethanized Elastomeric Sealant caulk; we were willing to pay more for its promise...

The Sherwin-Williams Company / lack of willingness to correct my paint color

Cb
Aug 20, 2019

I purchased a gallon of paint from the Sherwin Williams at the above address on Saturday. After applying a sample of this on the wall, I found it was too pink. I went back today to the same store to see if they could tweak it so I would be able to use the paint. They said nothing could be...

The Sherwin-Williams Company / [protected] gallon k42t154 res ext fk ultra, staff did not listen to request

Td
Aug 13, 2019

Hello, my husband and I have been customers for years. We recently purchased a large amount of paint for our house that was very good quality. I went to Sherman Williams Arnold Store on August 12th to purchase the least expensive can of black paint for an outdoor firewood stand. I told the...

The Sherwin-Williams Company / their employees did not give me right information and wasted my time and money

So
Aug 12, 2019

I decided to paint my front door and garage doors myself. It was my second time painting my garage door, but my first time in my new house and my first time dealing with Sherwin Williams store and paints. Since there was a %30 discount going on at Sherwin Williams, I went to the store# 8818...

The Sherwin-Williams Company / employee

Mc
Aug 08, 2019

This is the 4th time I have been in this store and had to deal with a very rude employee named "Nick", I spend allot of money at your store and I an going to take my business to another company. I have witnessed him curse at other employees in front of customers and he is extremely rude...

The Sherwin-Williams Company / sale not honored

De
Aug 01, 2019

My husband and I went into the store to get a gallon of paint. My husband inquired about the 30% off sale. The employee told us that the sale started the next day, but we could purchase it today and bring the receipt back for an adjustment. When we returned to get the adjustment, the...

The Sherwin-Williams Company / paint color

Do
Jul 28, 2019

The Sherwin-Williams CompanyWe bought 5 gallons of paint my husband spent 3 hours painting and i noticed 2 tone in paint, i have pictures, very disappointed. My house looks like crap You can email me at [protected]@yahoo.com Please get back to me on how you plan on resolving this bad paint issue, yes we mixed it very...

Serwin Williams / road service

Ca
Jul 26, 2019

I'm a fed ex driver and I'm driving on i75 going toward Lake City. I came across one of your driver in the far right lane and as I was passing he cut came over on my teammate and we literally had to SLAM in brakes and hit our highway horn because he almost took out our bumper. We didn't...

The Sherwin-Williams Company / sherwin williams paint

Tr
Jul 12, 2019

Completely misrepresented the color of their paint on their website. Now we have to have the exterior of our house repainted because of the absolutely disgusting and disappointing color. Was supposed to be grey, turned out completely white. Confirmed with the painter that it was in fact...

The Sherwin-Williams Company / customer service

Ep
Jul 08, 2019

Five gentlemen employees stood behind the counter chatting about their drives to work while I stood a few feet away waiting for help to choose paint. I thought about interrupting, but decided that if they didn't care enough about their customers to help them that I wasn't sure I could...

The Sherwin-Williams Company / emerald satin paint

Ja
Jul 08, 2019

I have purchased several gallons of paint from the store in Seekonk, Mass. The problem is I just bought paint, Lemon Meringue, and the paint was so thin it took 2 gallons to paint a 12 x 10 bedroom. We painted over a light grey, and to be honest it could use a 4th coat. I have never had a...

The Sherwin-Williams Company / horrible customer service

As
Jul 06, 2019

Over the past year or so each time I go into your Sherwin Williams store in Tobago, Trinidad and Tobago, the store NEVER has the SW product I want. Today, I again went into the store to purchase an item and again the store did not have it. The male clerk that was attending to me found out...

The Sherwin-Williams Company / store 3647

Je
Jun 13, 2019

I am a sherwin Williams fan, I have purchased many gallons of your paint as it is superior. I went to the store above and purchased 5 gallons of exterior paint but due to shortage of base I was informed that more would come in on Thursday 6-13. Due to time constraints and living an hour...

The Sherwin-Williams Company / lack of security and safety procedures for their female workers

Ch
Jun 04, 2019

I would like to address safety concerns as a parent of my daughter, Aleisha Hicks. There was an incident involving a belligerent, verbally abusive customer on Monday, June 3 @4:13 pm at store #2994. Rob, the rude, obnoxious customer/contractor was threatening, yelling, and using profanity...

The Sherwin-Williams Company / super deck and dock coating

Ma
May 16, 2019

Two years ago I purchased 4 gallons of the super deck and dock coating. I did this in the summer, very hot, and followed all the instructions. It is now 2019, and the stuff has peeled up very badly. This was supposed to be a 10 year product. Now I have to redo the deck with something and...

The Sherwin-Williams Company / driver

La
May 08, 2019

Yesterday, 5/7/2019, I was driving along Grove Street, in Fayetteville, NC, at 9.30am and encountered something I never have before. One of your trucks decided to get into the left turning lane, where I was, right in front of me. I slowed down, but they they changed their mind and moved...

The Sherwin-Williams Company / your truck driver needs to learn to drive

Zr
Apr 25, 2019

The Sherwin-Williams CompanyI was driving home the other night heading North on Rte 3 in the Burlington MA area and one of your truck drivers almost ran me off the road. We were lucky we had heavy traffic and wasn't traveling more than 10-30 mph. I was clearly on his right side when he started to move over but I had...

The Sherwin-Williams Company / paint - agreeable gray color

Ji
Apr 08, 2019

The Sherwin-Williams CompanyI am purchasing a new home here in Las Vegas from Richmond American builders, and the paint they use for the interior/exteriors is Sherwin Williams. In the elevation my husband and I chose there was a gray color pallet called Agreeable Gray that includes: Agreeable Gray exterior Mega Greige...

The Sherwin-Williams Company / paint

Co
Apr 05, 2019

The Sherwin-Williams Company3/30/19 bought paint from lowe's on saturday 3/30/19. We got 2 gallons of sw precision color, 1 gallon size can, sw 7025, backdrop, 8900-9.75, 8935-27, 8978-2y39.75, 8991-4y19.25 1165-d-[protected] Sw precision color, 1 gallon size can, sw 7025, backdrop, 8900-9.75, 8935-27, 8978-2y39.75...

The Sherwin-Williams Company, Oviedo Store / employees mistreat customers & refuse to sell paint

Mi
Jan 09, 2019

Visiting the Oviedo Sherwin Williams store was the absolute worst experience I've ever had in my entire shopping life! I simply wanted minimal assistance in selecting which paint product best suited my needs for painting my family's new home. There were different prices and textures and...

The Sherwin-Williams Company / emerald urethane trim enamel satin extra white indoor/outdoor

Jo
Jan 01, 2019

This is a ready-made product (not a custom mix). We were told this was an exceptional product (they were out of stock on the product we requested) we paid extra for, based on assurances of durability. We painted several doors and other items in the house. It dried flat (no sheen) and we...

The Sherwin-Williams Company / sherwin-williams duration

Da
Sep 19, 2018

I had my house in Apollo Beach Florida professionally painted 5 years ago. Prior to painting I researched various exterior paint products by various manufactures. Some were Sherwin-Williams, Behr, Glidden, Clark Kensington, Valspar, Benjamin Moore, and Olympic. The house was originally...

The Sherwin-Williams Company / incorrect price in somerset, ky store

26
Sep 07, 2018

On July 20, 2018 I visited the Somerset, KY Sherwin Williams store to purchase stain to restrain my vacation log home on Lake Cumberland. On that day Sherwin Williams had 40% off all paint and stain. I needed 15 gallons of Duckback stain. The store did not have it in stock and had to order...

The Sherwin-Williams Company / service of district and local sales representatives

Co
Aug 21, 2018

The circumstances in regard to my firm's issues with Sherwin Williams date back to July 2017 when our Sales Rep left the company. We average between 15 to 20 transactions daily and spend $5, 000 to $10, 000.00 on a weekly basis in SW Stores throughout Central Illinois. Due to the volume...

The Sherwin-Williams Company / paint

El
Aug 03, 2018

The Sherwin-Williams CompanyI bought a brand new can of paint this evening and the associate did not secure the lid. By the time I got the paint home and carried it in the house (before noticing it) it had spilled on our brick walkway, hardwood floors, ruined my pants, and I later realized it had spilled all over the...

The Sherwin-Williams Company / they could, at the very least, acknowledge me! cold shoulder treatment

Cl
Jun 25, 2018

Hello, my name is Tim Mulcare, the owner of Clover Maintenance, Inc. I've had an account with you for almost 30 years. We used to have decent service from you but the last few years, it has been very poor. We dropped off a previously stained cabinet door and 2 pieces of unstained maple to...

The Sherwin-Williams Company / your system and the people who control it.

Jo
May 16, 2018

I have an account at Sherwin Williams account: [protected] and I have asked over and over stop sending emails of my invoices to my former business manager. This is the last time I am going to tell your company this. Only send invoices to one email that's mine [protected]@gmail.com. Meredith...

Sherwin-Williams / not equal opportunity

Th
May 08, 2018

I was hired on at the Danville VA Sherwin Williams. Hires for fast advancement. After working for less than a month I was interviewed for Assistant Manager of the South Boston location. Two days later the DM text me and asked if I was ready to be a part of management, then called me. He...

Sherwin-Williams / unopened tinted paint return

St
Apr 30, 2018

My wife had got some paint from your store and is not really the exact tint we were needing. Did not open the paint went back to the store for a refund but was told I could not get our money back cause the paint had been tinted. So my question is this, is all you sell is white paint cause...

Sherwin-Williams / driver

Gr
Apr 20, 2018

While driving to work on Friday, 4/20/2018 at approx. 1:30pm a Sherwin-Williams van would not let me merge onto the 405 Northbound at La Cienega. I was forced onto the shoulder and almost lost control of my car. I took a picture of the van and its license. California plate 29189N1. Please have...

Sherwin-Williams / respect

Fl
Apr 19, 2018

I am a company driver out of Waco, TX . Last night (4-18-18 and 4-19-18) i was in Houston, Tx making my deliveries and noticed our stores were not flying flags at half staff as ordered by our president in respect for the passing of Mrs.Bush. I am hoping this is not some political statement...

Sherwin-Williams / not an equal opportunity employer

Ge
Apr 07, 2018

I was recently told I would be made an offer for a promotion, however I would have to cover my tattoos to receive the promotion. I was hired with tattoos so they should not make a difference on me being promoted. This is descrimation at its finest. If I was gay I wouldn't be told I can...

Sherwin-Williams / the sherwin-williams paint sold at lowes

Da
Jan 14, 2018

Dear Sherwin- Williams, A year and a half ago I noticed and was thrilled that Lowes sold your brand. I had a paint chips from Home Depot and asked Lowes to please match paint using your Sherwin- Williams brand they carry. I bought all of the exterior they had in stock to start painting my...

Sherwin-Williams / customer service

1c
Oct 23, 2017

Exton, PA (Eagleview Blvd.) store 3814 Trans # 3407-6 @ 1pm 10.23.17 a woman employee at store took order over phone. My wife explicitly gave her 6126 for paint number and gave color name as Navajo White. When calling back, I spoke to man who said the other employee said we gave wrong...