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CB News The New York Times Complaints #2-21
The New York Times

The New York Times review: Customer service

M
Author of the review
10:26 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was interested in subscribing; however, when I called I was put on hold. The automated system kept telling me I was 4th in line. After 20 minutes of getting the same message, I decided to call back. When I called back the message said "the office is closed"! So, I sat on hold for 20 minutes, but was never told the office was closed.
Very poor system. It seems that a newbie programmer could put together a better system! Come on! The NYT is supposed to be a world class paper. Hire some professionals to put together your systems!

Desired outcome: Somebody actually answer the phone!!!!!!!

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  1. The New York Times Contacts

  2. The New York Times phone numbers
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    620 Eighth Avenue, 9th floor, New York, New York, 10018, United States
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    Sep 17, 2026
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