The Honey Baked Ham Companyterrible customer service

A Nov 21, 2018
This review was posted by
a verified customer
Verified customer
Review updated:

I purchased a Honey Ham Thanksgiving dinner for my Sister & family. I ordered on 11/17 & arranged for delivery for 11/21. She received a only a partial shipment today. Since I live across the country from my Sister, I contacted Honey Ham Customer Service about my concerns. I spoke to Ken in CS, he told me that the items I was missing were set for delivery for Friday, day after Thanksgiving. He told me it was a problem with UPS & Honey Ham was notified of it yesterday. I asked why I was not notified by Honey Ham, they have my email, phone #, so other arrangements could be made. No answer...I paid $32.00 for this delivery that wasn't going to happen in time for the Holiday. I told him I wanted a refund, although the rest of the shipment is scheduled for Friday, he said he was unable to give me a refund. So I asked to speak to his Supervisor, he immediately put me on "hold" for 25 minutes, no one ever came to the phone.
Honey Ham's Customer Service is a joke, not sure why they answer the phone...wait the Supervisor never did answer the phone while I was sitting "on hold" for 25 minutes! I have purchased their products in past, but never had anything shipped, and will never do it again. Terrible Customer Service, absolutely offered no help or any resolve.

Responses

  • Ic
    icemanfist Nov 21, 2018

    If you wanted a refund they have every right to take the other food they delivered back.

    -5 Votes
  • Ch
    Chris1977 Nov 21, 2018

    Couldn't you just prepare your dinner on Friday or Saturday? My aunt is preparing her Thanksgiving dinner this weekend to accommodate everybody. Just a thought.

    1 Votes

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