SUBMIT A COMPLAINT

The Healthy Back Instituteheal n soothe shipment id: p13095036

1
G Jul 31, 2019

I originally ordered one bottle to try it out but you keep sending me one bottle at a time. I didn't order it again and I am requesting that you desist from sending any more.
There will not be any further payments for extra deliveries.

Cancel any further shipments effective immediately.

Graham Colllum
4 Caulfield Dve
Loganlea Qld 4131
Australia
[protected]@iprimus.com.au

Thank you.

  • LoseTheBackPain's response · Aug 01, 2019

    Hi Graham,
    Thank you for taking the time to leave your feedback. We wanted to let you know we have now cancelled your subscription as you requested.

    For all future requests please use this link below which is safer, faster and more reliable to ask your questions or state your comments, so that we can help you:
    https://thehealthybackinstitute.zendesk.com/hc/en-us/requests/new

    We wanted to explain, as part of the free trial, you will receive a $59 product (for free, you pay a small S/H fee, and you will never be billed for that first bottle)

    In order to complete that free trial order, we provide you with our Terms and Conditions in a clear and conspicuous way, so much so, you need to click on our checkbox, agreeing to the terms and authorizing the HBI to bill your card, only then are you able to submit the complete your order button.

    The terms of the offer are reiterated in your confirmation email and in the physical letter which is included in your first shipment.

    Posting on an external Complaints Board is not the most efficient way of communicating with us. We provide several easy ways to contact our company, allowing you to cancel or modify your subscription.

    The following methods include phone, fax, postal mail, support ticket, and self-cancel option in your MyAccount. These options are presented to you in a clear and conspicuous way making contact with our company or changes fast, easy and hassle-free.

    If you have any other questions or concerns I’m including our link to our contact us page so you can choose the best option for you to communicate with us.
    https://losethebackpain.com/contact-us/

    If you would like to review our 90 Day Return Policy please see link below:
    https://www.losethebackpain.com/shipping-return-policy/

    We advise you do not leave your email address, home address or account details on any public site but contact us only via the links given please. Thank you.

    Our Best Wishes,
    Eva Klein
    Customer Service Loyalty Manager
    The Healthy Back Institute
    www.losethebackpain.com

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