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LoseTheBackPain Complaints & Reviews

LoseTheBackPain / Lose the Back Pain

Ac
Jul 18, 2019

It is a scam!!! I ordered in April 2019 and still have not received ANY product or response from their team despite writing to them many times over the last 3 months. I am not one to complain, but in this case have been totally cheated because they charged me for everything I ordered...

LoseTheBackPain / your service leaves much to be desired!! tried to call, no answer for many minutes so am trying this.

Ju
Jul 08, 2019

I am not complaining (yet) but I can't use the Super Joint Support because of shell fish allergies, so I wanr to return the unopened bottle but not sure where to send it. Address please. please, please. please, Please Please Please. No More to say at this point, Just saw warning about...

The Healthy Back Institute / heal and soothe

Ha
Jul 05, 2019

This company will cheat you. The deduct money from your credit card for products yuou havent ordered and ignore your emails. How can you trust the products when you know then company is untrustworthy. I ordered a product called Heal and Soothe, I took advantage of an additional bottle for...

LoseTheBackPain / heal-n-soothe

Jo
Jun 24, 2019

Hi! I would like to stop my order of Heal-N-Soothe products, how should i unsubscribe so that monthly shipment will stop and to stop debiting into my account. Hoping for your prompt attention on this matter. i appreciate your concern but i want to stop the monthly shipment that i did not...

LoseTheBackPain / heal and soothe

Go
May 04, 2019

Hi, Gordon Dunn here, [email protected] I ordered your trial offer on a one off basis and it now seems that I have an autoship programme that I never signed up for. Cancel this immediately and refund any money taken from my account. I'll contact my credit card company to stop...

The Healthy Back Institute / heal and soothe

Ar
May 04, 2019

I ordered this as a trial. I am never able to reach anyone person on this in order to cancel any future orders. This was to be a trial. My Primary care Doctor has directed me to not take the product but they do not respond on their phones and have no one on their staff that can answer my...

LoseTheBackPain / bill payment

Je
Apr 20, 2019

I ordered one bottle free as advertised and just pay shipping of $4.95. They keep billing me and sending addditional bottles. I did not agree to this. I only wanted to try it to see if it helped my back pain. I can't get ahold of anyone to talk to cancel the additional bottles or get a RMA...

LoseTheBackPain / cancelling subscription

An
Feb 18, 2019

I have tried to cancel my subscription as I can't no longer afford it yet I have been charged twice for product I have not received. I need a refund of two payments of $NZ74.25 total $148.50. I have emailed multiply times and attempted calling from my nz number which has also cost me. I do...

Healthy Back Institute / unauthorised credit card charges

Al
Feb 16, 2019

I ordered a bottle of your Heal N Soothe online early in the New Year 2019. When I received the bottle, I realised that some of the ingredients would be harmful to my health condition. I resealed and returned the package to your address, with a note which asked you NOT to send any more...

LoseTheBackPain / heal n soothe

Ly
Feb 02, 2019

HI, I am complaining about the 2nd bottle of Heal N Soothe which i received from you, and which i did not order, and money has been taken out of my account which i did not authorise. I will be sending that package back. I would like that money put back into my account please ASAP. The 1st...

LoseTheBackPain / cancelling direct debit

Em
Jan 02, 2019

I cannot cancel my subscription for the heal and sooth product and you have charged me for another bottle. I have not received any secondary product and I have only had the original bottle since the 28th of dec. cancel my payment immediately. I have reported this site to the fraud...

LoseTheBackPain / my withdrawal from my credit account without my approval

De
Dec 26, 2018

I have been trying to contact you since yeaterday. 59.90 $ was taken from my credit card without my approval and to add it more with no product placement order!!! How is this possible?? My name is Defne Gerek, with email address: [email protected] Tel no: 00905324463549 I have never...

The Healthy Back Institute / c-hns-bottle -1- heal-n-soothe returned, by us postal service on aug. 1, 2018 and no refund yet? efund of $49.95 dollars

Ch
Dec 13, 2018

This company Healthy Back Institute located at 4610 Prime Parkway, Mchenry, Il 60050, phone number 1-800-216-4908 will not refund my $49.95 dollars back since my debit payment on July24, 2018. I have contacted them by email letters, phone calls, and regular mail letter to no help from...

LoseTheBackPain / heal-n-soothe systemic enzyme formula

Yn
Oct 20, 2018

I signed up for the free trial plus one tub of the above capsules. I did NOT expect you to keep sending them at the ridiculous price of 39.49 GBP and then have to pay 11.04 GBP customs fees on top. That is just crazy money. Please DO NOT send any more or I will be forced to report your...

LoseTheBackPain / heal-n-soothe

Ka
Oct 16, 2018

On march this year I made the mistake of ordering a ONCE only supply of the above mentioned product which arrived promptly!Unfortunatly I received further deliveries which I had not ordeted!After sending an email to put things right nothing happened and I was under the impression that all...

LoseTheBackPain / charged my creditcard without me knowing

Gs
Oct 13, 2018

The charge my card for something I never ordered. I even never got that book. Hope I will have a refund as soon as possible. Here as an attachment is a screenshot of that payment. It says it is free copy-just pay shipping and then I am charged also for the product. total 68 dollars they...

LoseTheBackPain / heal and soothe #p10659888

Al
May 07, 2018

My complaint has t do with his order that was not initiated with my authorizing any shipment for this product. Your information indicates that I can return this product however since I did not place any order, you should send me a return UPS or USPS return paid by you. The form said I...

LoseTheBackPain / I tried calling this am and was on forever hold

Jo
Apr 16, 2018

I need to cancel the auto ship I apparently am on as of this date. I do not have a client number but I do have a shipment ID: P10550447. My name is Joye Christen, address is 3801 Eastview Drive, Yakima, WA 98902. I did not receive any help for my back pain and realize by problem curvature...

Healthy Back Institute / unauthorized charges after cancelling

Mh
Apr 16, 2018

Ordered this in January and after taking for a couple of days developed terrible itching so stopped taking. Went on line to see if others had issues and appears to be a scam to which I'm embarrassed. Called immediately and cancelled "everything"!!! This is where the scam starts. I said I...

The Healthy Back Institute / heal n soothe

Li
Apr 09, 2018

I ordered this product and for six months would get another supply which was not doing me any good and I cancelled. I phoned and cancelled and sent back two bottles back because it has a 90 day Money Back guarantee. I sent the two bottles back insured as they suggest to find that they only...

The Healthy Back Institute / the healthy back institute made unauthorized withdrawals

He
Mar 14, 2018

I noticed a withdrawal of $19-96 having been made by "The Healthy Back Institute" and since I had absolutely no idea what this was for, I sent them an email on their website and ask what this withdrawal they made was for. This was the beginning of February 2018, I received no reply to my...

Healthy Back Institute / heal n soothe

Ss
Feb 01, 2018

The Healthy Back Institute is a complete scam. They just keep billing your credit card for so-called products even after you have called, cancelled your account and requested a refund. I almost feel sorry for their customer service representatives. If and when you actually talk to one of...

The Healthy Back Institute / heal-n-soothe

Ly
Jan 02, 2018

My physician says not to take it due to the fact that it has too muc h blood thinning properties..my pharmacist says the same. I have C= z factors in my blood which makes my blood so thin that in an operation they have to electronically coagulate my blood. It has become very dangerous for...

LoseTheBackPain / heal and soothe

No
Jan 01, 2018

I have not received my purchase Order ID: 2157856 on 2017-12-02 18:44:44 Qty Item Price Paid Today 1 Heal-n-Soothe - Free Trial This item was purchased as a free trial of a recurring subscription. You will be billed $49.95 after the trial ends in 30 days, then every 30 days afterward...

LoseTheBackPain / Buyer beware!

Ai
Nov 23, 2017

Don't fall for their ads, guys. Yes, it looks like the truth, but in fact, it's a huge lie that will not relieve your pain ache. I bought it from them one month ago and didn't feel better. Not because I am special or my disease is different, no. I know some people who bought this and got no...

LoseTheBackPain / natural pills

Am
Oct 24, 2017

These guys are full of [censor]! I bought a free! Bottle of lose the back pain pills for only $20.00 for shipping after taking these pill & not noticing a change in my pain instead I changed my job situation & my spain is now almost gone. But that didn't stop lose the back pain further...

LoseTheBackPain / unsolicited pill shipment

Ly
Sep 15, 2017

I purchased 1 Bottle of Heal and Soothe so that I could try it. I did not order the discounted pills for those who purchase 2 or 3 bottles. I did not ask for monthly orders to be charged to my account. I have been on hold day after day to make sure I do not receive a third order of...

Lose The Back Pain / everything they do

Ch
Sep 14, 2017

They are total crooks. I listened to their video, ordered my ‘free’ arthritis pills they were not free but I was charged $20 shipping and now I have a card from the post office to pay an $15 handling charge as they posted with incorrect funds. They have sent me hardcore advertising email...

The Healthy Back Institute / unethical recurring billing

Wy
Sep 07, 2017

The healthy back institute will not stop sending bogus pills for pain and bones support. I return the packages and they continue to bill me. There is no way to discontinue their billing unless you cancel your credit card. Bad deal a big mess!!! They need to refund me for all the months of...

LoseTheBackPain / no product no service only charges on my account

Sa
Aug 28, 2017

I did not order anything from this company, did not talk to anyone from this company but somehow they got my bank information and charged my account $49.95 that was not authorized. The charge was posted on August 26, 2017. They charged it to my debit card so it will be much harder to get...

Healthy Back Institute / they've charged me for an order of their heal-n-soothe pills I did not make.

Cl
Jul 04, 2017

I initially paid the shipping ($26.86) for their free sample of these pills on 2/6/17 (which I've received) and now they've deducted a further $65.10 AUD from my bank account for a further order of these pills that I did not make! dated 2/7/17. I've suffered from lower back pain for many...

Lose The Back Pain / unauthorized credit card charges

La
May 26, 2017

My credit card account is being charge a monthly fee of $49.95 for something I never ordered. I have no idea what or where or when this charge originated. This may be a mistake on your part since my last name is rather common, but these charges are listed in late May (23rd & 08) in...

LoseTheBackPain / no product

Zi
Nov 15, 2016

I purchased a product from www.losethebackpain.com website over a month ago and did not receive it. Customer service told me it was not in stock and asked me to give them some extra time to deliver. I agreed but I had no idea it would take this long. Last time I contacted them I asked them...

The Healthy Back Institute / seated in-line inversion system

Fr
Sep 22, 2016

This company also goes by the name of "Lose the Back Pain". On Sept. 6, 2016 I received an email from the Healthy Back Institute selling a Seated In-Line Inversion System machine for back pain under a 30 day Free Trial guarantee. Their email stated if during that time you had to return it...

Healthy Back Institute or Lose The Back Pain / superjoint support capsules

Ph
Aug 23, 2016

Failure to Supply Product against Monthly recurring Order-some product supplied but not all. Uncontactable on Stated customerservice email address. Use of old outdated credit card despite updating on website. Continuing charges despite credit card company contact.

LoseTheBackPain / fraudulent charges

Mi
Jun 08, 2016

I used LoseTheBackPain in the past but one day I asked them to cancel my account which they never did. When I registered I was supposed to enter my credit card details and they still have that information. They continue to send me their faulty products and charge me! I asked them to stop...

Healthy Back Institute / medium far infrared heating pad

Ol
May 31, 2016

Paid about $250 for this heating pad, which I used for about a month and loved until the controller quit working. The rep said they'd had trouble with them and had upgraded, so they'd send me another cord. That worked great for another month and then the same thing happened - it...

Healthy Back Institute / unauthorised charges to credit card

Re
Mar 02, 2016

I fell victim to these guys. I damaged my back and ordered the free copy of the back pain book. These guys then started charging my credit card $30 per month without my consent and posted me useless info I didn't want or need. I emailed them to stop this scam and they would not refund...

www.losethebackpain.com / heal 'n soothe

Br
Feb 10, 2016

I tried this product and thought it helped somewhat with pain, so I tried to take it consistently, but I have experienced chronic delivery problems. They even charged me $60 to rush one order. My latest order was delayed indefinitely by the USPS and the company has yet to respond about a refund or replacement delivery. Customer service is horrible.

Healthy Back Institute / impossible to get any help from their customer service people

Sh
Jan 12, 2016

These people are not in control of their databases (apparently they have several ... maybe a large number of them) and consequently they are randomly sending out unwanted product from the various older databases and charging for them. Instead of going back to their IT people to find out...