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3.9 99 Reviews

LoseTheBackPain Complaints Summary

71 Resolved
28 Unresolved
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4:42 am EDT
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LoseTheBackPain non delivery of tablets

I have told the company about my 3 lots of paid for tablets {heal n soothe} that have not arrived at my address of 597 blockhouse bay rd Auckland NZ, numerous times because YOUR ASLEEP PEOPLE won't fix the incorrect address. Tried so many times to tell you this but NO ONE SEES IT. My first lot was sent back to you by NZ post who could not figure out the dumb address, and the last 2 lots suffered the same fate. Your order form is hopeless for elderly folk who can't fill in the details before it disappears from the screen.In desperation I have sent the details to the AMERICAN Consulate in Auckland to try & wake someone up over your way to get my much needed tablets. [protected]@gmail.com

Desired outcome: Please sort out your website address form to give us more time to fill in.

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4:16 am EDT
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LoseTheBackPain Heal-n-soothe

Dear Dr Paris,

This is not a complaint, but I couldn't find another way to contact you.

It is however a request.

I use Rub On Relief every day in the morning and in the evening, and on most days a third time in the middle of the day, and I love it! I am sure it has helped to take the pain away from my knee, which was very painful until I started taking it plus Heal-n-Soothe and Super Joint Support. I use these three items every day and am sure they are all working brilliantly for me. Since I still have 8 tubes of Rub On Relief (despite giving several tubes to my daughters and friends), I will wait until I only have a couple of tubes left before ordering some more.

Along the same lines, I have enough jars of Heal-n-Soothe for at least two years. I have shared this around as well. So please cancel the monthly order which is sent to my old address in Victoria (1770 Gisborne Rd, Coimadai, Victoria 3340). Again I will reorder when I am running short.

I am no longer living at 1770 Gisborne Rd, Coimadai, Victoria 3340, and have moved to Tasmania, (now living at 7606 Channel Highway, Cygnet, Tasmania 7112) - my last Super Joint Support bottles were sent there. But I do have a friend in Coimadai who has been collecting the Heal-n-Soothe from the local post office, and he will be sending them on to me - and using some himself! But please don't send any more Heal-n-Soothe until I request them. (I am short of cash at the moment).

One more point, recently my credit card was hacked and I am waiting a new one to arrive, so any deductions will no longer work!

Thank you for the wonderful work you do!

Cheers,

Margaret Brockman

Desired outcome: Please wait for my requests before sending any more items.

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3:36 am EDT
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LoseTheBackPain Heal-n soothe

I bought 1 bottle is Heal-n Soothe was advertised free bottle and I have to pay for delivery only $29.09 Australian dollars.

I received the bottle early September.

Yesterday 6 of October I was charged again for $101.17 Australian dollars even that I didn't order anything. I tried first to pay for the free bottle with PayPal but they didn't let me pay with that, only with visa card so they can charge you and send you anytime they want more bottles. Very disappointed with the way they doing their business. I read a lot bad comments about this company!

I want my money back, I can not afford to pay for something which I don't need.

Desired outcome: My money refunded to my visa card please.

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9:13 am EDT
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LoseTheBackPain Order not received

I placed an order for the Health and Soothe supplement in March 2022. My order hasn't arrived yet and I have tried to contact the company via 2 email addresses I found.

The first, [protected]@losethebackpain.com, just suggested I ask for a refund and offered me a free bottle of Super joint Support supplement.

The second one, [protected]@losethebackpain.com, felt more promising, but when I tried to send an email to that address, my server wouldn't send it, saying the email address didn't exist or it wasn't receiving messages.

Desired outcome: I'd just like to get my order, please.

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3:42 am EST
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LoseTheBackPain Unauthorized credit card charges

I just received an email stating that my order of Heal and Sooth (I did NOT order it) has been shipped. I had a similar thing on 15 December 2021 stating that my order has been shipped of Heal and Soothe (I did NOT order it). The only thing I did was to order their FREE sample of Heal and Soothe, which I duly received. I have had Covid and was very ill, hence the delay in my complaint. I would definitely not have ordered anything at all, as my husband has been out of work for some time. The company has been taking the money out of my credit card. Please help me.

Desired outcome: Refund please. I would like a response also. Thank you.

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9:07 pm EST
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LoseTheBackPain Healnsoothe

I ordered the HealnSoothe for an injured shoulder a few months ago. I didn't expect you to keep sending the product every month.
I have returned the last order, one bottle of the pills, by airmail today(11 January 2022), insured post, and I trust that you will definitely NOT send me any more. I can't afford to pay the $50 plus every month!
This is not my first attempt to stop the unwanted orders. I have previously emailed and written to you. If you send any more, you will not be paid, and I won't bother returning the pills.
Yours truly,
Catherine Jones.

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LoseTheBackPain Heal-n-soothe

I have had a problem with your customer service. First, have you tried calling your customer support line? You get a repeated message that gets you nowhere! Finally, when I did get to a salesperson she said to wait a moment while she reloaded the page. I waited for 10 minutes when I realized she disconnected me! I have a tracking number for this product of which I was told had been delivered. It has not been delivered, and this isn't the first time I have had a problem getting an order. The second time I was supposed to get my reorder, they forgot to send it, so I had to wait several more days to get it. my tracking number for the one I have yet to get is: 9274890223353733321938

I went online to track it and one site said it was delivered on Dec 24th the second site said there was a delay and would get it on Dec 30th, today is the 31st it has not been delivered! PLease replace it asap!

Desired outcome: A replacement.

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8:14 pm EST
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LoseTheBackPain Free trial offer turned into a purchase order without my consent

My order details as per 'The Healthy Back Institute' Order Form, is as follows:

Order ID: 3322728
Shipping ID: P17829326
Requested On: 8/3/2021

COMPLAINT:
On 17/12/21, $72.81 was charged to my visa card account without my authority.

The marketing method was deceptive in that I only accessed 'The Healthy Back' website based on its free offer to trial Heal N Soothe.

Categorically, the free offer is what I signed up for only, and nothing else.

Therefore, please refund $72.81 back into my visa card account.

Thank you.

Suzette Osborne

Desired outcome: Refund of $72.81 back into my visa card account.

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9:55 pm EST
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LoseTheBackPain Heal-n - soothe

I do not want to receive your product Heal-n-Soothe any more, Please do not send me any more of these products.
The Healthy Back Institute
1301 Ridgeview Dr
MCHenry IL USA
Final order ID = 3276038,
Shipment ID=P18390370,
Terrence Strong
[protected]@bigpond.com
Hse 58
905 Manly Road
Tingalpa 4173
Brisbane
Australia.
Please reply to my Email address confirmation, ThankYou.

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11:53 am EDT
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LoseTheBackPain Heal-n-soothe unauthorized credit card charges

Order ID S279860

I placed a one off order for Heal-n-Soothe on 6/22/2021 cost £43.95.
I received the order and now 8/6/2021 have been charged £37.00 for a further order which I have not authorized.
Can you please cancel all future orders to my card as I no longer require any additional products.
I would like to have the £37.00 charge returned to my account.
Can you remove my card and contact details from your system.
I thank you for your help with this matter.

Regards

Arthur P Rooney

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7:12 pm EDT
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LoseTheBackPain Faulty internet sight, unauthorized debited my account of 94.11.

This has been a horrible experience, the internet sight jumps from one add to the nexus adding charges to your card with out authorization. My purchase was only to be 11.00 estimate. It grew to $ 94.11, in seconds! How this company can justify stealing from hurt sick people is the lowest kind of animal. I immediately called to cancelled, I spoke with Miss Sharon Gibson and reported to her what happened, she agreed that the order had to be cancelled. She stay on the phone with me for over a hour, because the internet sight would not release it so she could what she needed to do on her end. She said I would have the refund in 3-5 business days. Today is day three and the accounting department drills me with the order was void.
Well that is what their email reads, and cancelled. However my account reflects a debit of $94.11. With no signs of refund. I report this to their Representative, emailed them (they claim they can't read email) I contacted the owner Jesse Cannons via Linkinden. How is 1 to move forward without my money $94.11.
This is thieft period.
Thankyou for your time and kindness Respectfully LaVieta Martins My

Desired outcome: Full refund of 94.11

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Update by Lj Martins
Jul 22, 2021 11:46 am EDT

Thank you so much, everyone. I'm very grateful this has been resolved, though a hugh inconvenient, I understand that life is not perfect. Please take my advise and stop the internet ad sight, please it aggressively takes your money from debit account in seconds.
Thankyou for your time and kindness Respectfully LaVieta Martins

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12:20 am EDT
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LoseTheBackPain Heal-n-soothe

I order on may 2 and immediately cancelled. Then i received 2 bottles in the mail. Now i see to returned them and get my money back i have to pay a restocking charge. I cancelled my order. I feel this is wrong. I cancelled the order i have placed. Your policy is poor customer service. I cancelled the order. I wish no bottles to be sent to me. I cancelled. No further contract with your company. I'm not sure why i received any thing when i cancelled my order. No means no.Shipment id p17271993. This has been a surprise as i thought cancelled meant nothing would be shipped.

Desired outcome: THE charge of $52.25 be put back on the credit card.

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LoseTheBackPain Heal n soothe cream & pills

The order keeps on coming to my home. I LOVE the product, but must
not order any MORE! I got charged Cdn $64.63 Mar 28th/21 and AGAIN
April 27 for $62.04. I did not ORDER the above products to continue
being delivered to my home.

I would like to refund April 27th ($62.04) as I did NOT order. Please
cancel any further orders until further notice.

Thank you,

[protected]@gmail.com
Phyllis Conkey
# 306-1918 McCallum Rd.,
Abbotsford, B.C. V2S 0H2

Desired outcome: Stop sending the products for now.

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LoseTheBackPain Heal-n-soothe

Other pills I've been taking: Cognilift AND Super Joint Support/ / I do not know which pill is causing this: I have been taking these pills since 2/24/21 and for the past 5 days I am experiencing such unsteadiness and staggering that today I have to hold onto to the walls to walk. I also just feel bad - no pain - just can't function or talk coherently. I want a confirmation number or written authorization to return the remainder of the pills and get a refund of my $189.90 initial payment. I am having great difficulty typing this complaint.

Desired outcome: Cognilift

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LoseTheBackPain Refund

I have called and canceled my free trial in January 2021, prior to the renewal time limit, and was still charged on March 5, 2021, to my account $53.95. I have attempted to call [protected] again today for a full refund, I was transferred on several occasions and was placed on hold for very long time periods and then the phone just disconnected. I want my money returned and this product canceled.

Desired outcome: full refund

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LoseTheBackPain Heal n soothe, super joint support, rub on relief

I ordered 3 Bottles of Heal N Soothe, 1 Super Joint Support and 9 Rub on Relief. One bottle of Heal N Soothe was a free trial. I am not able to take these capsules as they give me diarrhea and my doctor advised me not to take them. I have been trying to make contact with is company for over a month. Will not return emails and won't answer their phone. My order was placed on 6-30-20 order # 2940882, shipment ID p15069411. Their website said they would give you a refund and how to go about doing it, but you can't when they won't answer their email and phone. I am 75, a recent widow and on a pension. I also have extreme back problems and I was hoping this company could help me. I would appreciate any help you can give me. I am hoping for a refund. Thank you- Ellen Skinner 809 Cason Street Plant City Florida 33563

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LoseTheBackPain Heal and soothe

I placed an order for a free one off trial for my husband which he has been advised of the doctor not to take them and he received an email to say another was on the way which he did not order and you have took the funds out of the bank he no longer wishes to recieve any more products and would like the money to go back into the bank where it belongs please cancel all subsriptions

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LoseTheBackPain Cancellation of monthly subscription I did not request

You offered a months trial for a reduced cost but after the month you kept taking subscriptions from my bank account and despite requesting this to be cancelled I am still being debited.
Kindly stop this subscription made by debit card
Michael Boon Tumbledown Norwich Road Woodton Bungay Suffolk NR35 2LP Order No. 2900572. email [protected]@btinternet.com
Thank you

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LoseTheBackPain Pay me back

Hello You sent me a bottle Free Trial on 6/11/2020. To Elisabeth Zillig-Goeltenboth, 5 Gilmore close Wolongbar NSW 2477 Australia.
As I could not Benefit from it. I sent you 2 e-mails, that I don't want another order. (13.7.2020 at 11.30. Then I phoned you and told you, that I don't want anything from you, then I talked to a Lady again twice, but you anyway took Money out on the 14. July 2020 $ 74.33. I immediately got in touch with you, asking to pay me back. But you did not. I am really mad at you! Making promises but never keep them
Greetings Elisabeth Zillig-Goeltenboth now in New Zealand. 11. Pownall Street, Masterton 5810 NZ

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LoseTheBackPain Product was ordering and sent to me

I was going to try and product recommended for back that was natural.. It kept saying it was t finished! I was frustrated and didn't want it! It was shipped and way.. I need to return this to you unopened with all $50.60 refunded.. As I did not finish the order?! You had my card # the? I do not want this product! As I read here others can't reach you either! My name is linda s stillwell I am dispiriting the charge in my card! [protected] is my # plz call and tell me how to return this product and get my $ back?

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LoseTheBackPain contacts

Phone number

+1 (800) 216-4908

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www.losethebackpain.com

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