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Customer Service

P.O. Box 402
United States - 17754-0402
Mon9:00 AM - 6:00 PM
Tue9:00 AM - 6:00 PM
Wed9:00 AM - 6:00 PM
Thu9:00 AM - 6:00 PM
Fri9:00 AM - 6:00 PM

Complaints & Reviews

billed for a non order

I sent in the card for a free sample; a few weeks went by I got the sample.Then later I got more of the stuff...

invoice for unsollicited merchandise

I received a sample of above product in the mail. Ishredded the prospectus. 3 weeks later, a package came in the mail. Since I did not order it, I put it back in the mail with the mention: "not ordered - return to sender" This week, I received a letter with an invoice for $19.99 marked past due. I do not think I owe anything since the merchandise was returned to the sender and furthermore unsollicited.

Never Ordered, Received Invoices (now in Collection)

I received a sample of this product in the mail last year and threw it away. Since then, I started receiving...

Did not order

I sent in a post card for a free sample, the post card was sent to me with many others for different thing...

Sent product & bill I did not order

I sent in an postcard for a free sample packet from this company. One month later I received a 2 0z tube of this product, which I did not order! Since April 14, 08 I've been receiving statements for $19.94 for this product... which I did not order.

  • Vi
    Vic Jul 03, 2008

    My elderly mother was sucked into the the "pain vanish" con game. They appear to mislead the public. FYI : The president of HCI Direct, Inc. ( the thugs behind pain vanish ) is John F. Biagini / address: suite 101 / 3050 Tillman Dr. / Bensalem, PA. 19020. Also, disgruntled customers might want to contact Pennsylvania's Attorney General / Bureau of consumer protection / 14th floor / strawberry square / Harrisburg, PA. 17120.

    0 Votes
  • Wi
    William Jul 13, 2008

    I also requested a "free" sample and have received the small tube of cream and bills for the protect I did not order. This was billed as a free sample, but I am getting bills. I am returning this to them, but they give no address to send it and you are made to call customer service who tries to push you to buy. What a come on.

    0 Votes

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Scam and cheating

I received an offer for a free no obligation sample of a cream called painvanish in the mail. I did receive...



  • Ma
    Manny Aug 24, 2008

    Was asked if I wanted a sample of a pain cream to try. I answered yes, then received a bill for $19.94 past due the next week!

    0 Votes

fraudulent offer of free product

Offer of trial gift of pain vanish...later receive a
statement for $19.94 for small 2 oz. tube.

  • Ma
    May Schultz-Reed Jun 19, 2008

    If you read the statement you recieved with your sample of pain vanish you would have known that you would continue to get it in the mail unless you notified them that you did not want the product. I notified them and have had no problems with the company.

    0 Votes

received something I didn't order

I apparently requested a free sample of PainVanish cream (although I do not recall doing so) Yesterday I...

Free sample arrived with $19.94 invoice!

We returned a postage paid response card for a FREE sample of "Cooling Relief Patch" late July 2007. The...

Unwanted sample with invoice!

I too received an unsolicited 2 oz. tube of Pain Vanish with an invoice for 19.94, apparently half off...

Pain Vanish Ointment

Received an unauthorized free sample. Two weeks later I got another package with a bill. These have been...

Sent for free sample - got invoice!

I ordered a free sample of "Pain Vanish". Received a free sample plus first order of product that will be...

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