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The Classy Home

The Classy Home review: Customer service - returns - wrong descriptions

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I purchased this table and 6 chairs. At the time of purchasing the description included "white and chalk grey. I received the table and chairs the day before Thanksgiving (which I needed it for)- 2 of the chairs they sent were espresso colored with black leather seats. As this is a counter height set - I had to put them together to use for seating. I was at work when my husband put set together... only to come home to a"antique type yellow" color set - and table top is a brown. No hint of grey at all. I contacted the company and explained the situation... that the set was together... but I was completely unsatisfied with colors as it did not match either the pictures on website or description. When disputing this with them... all of the sudden they read the description and NO WHERE was the word white! They proceeded to tell me I got exactly what I ordered, and lighting in pictures can sometimes change the color of things. NOW... they said if I was to return, it would be a 25% restocking fee, would not get 300 + dollars back in shipping costs AND its up to me to pay shipping back! UNBELIEVABLE! THIS IS BY FAR THE WORST COMPANY AND CUSTOMER SERVICE I have ever dealt with. Oh 1 more thing... they suggested I am better off keeping and selling it on my own. JUST WOW! Pictures show their website picture... rest are what I received!

Desired outcome: Would like a full refund. And the company to pick up this disaster of a set

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