English Elm
Reviews and Complaints

After ordering 6 chairs from the website we decided they were not going to work. We didn't even open the boxes the chairs were shipped in. Filed a return, paid to ship the chairs back, and had confirmation the chairs arrived back at the warehouse. After waiting several weeks for a return and not receiving one I reached out to english elm. Andrew from customer service finally responds to inform me they would not issue a refund and sent a pic of scratches on a chair back. We didn't even open these boxes. And this was an order of 6 chairs. This company has no integrity and will rip you off. Beware of english elm!

Product was not as pictured. We tried to return it, only to be told they don't cover shipping for their returns and have a restocking fee. Cost of return shipping and restocking was same as product.

Terrible customer service was totally unhelpful, and it feels borderline extortionate dealing with a company. Hope they go out of business soon to save other potential customers from being dissappointed.

I am not going to list my bank account on line. Look thru your records to find invoice for headboard which was cancelled on August 8 th without contacting me why this occurred. Call me at [protected] with explanation of why this happened and refund my money back to my account. Number [protected] . I did not cancel this item so explain to me how this occurred.

Upon browsing the website of English Elm (englishelm.com), I came across their selection of chairs and decided to purchase three on May 8th. However, it wasn't until May 12th that the chairs were shipped, prompting me to reach out to the company for an update. Unfortunately, their customer service team seemed unresponsive and unhelpful, stating that they didn't understand my query despite having my order information on hand. This was understandably frustrating, and it became worse when I was told that the chairs would not be shipped until May 28th without any prior notification or reminder.

Sadly, I felt that their service attitude was quite poor and unprofessional, and when I asked for a refund and to cancel my order, I didn't receive any response. It's a shame because it seems that some positive reviews of the company may be fake or misleading, and ultimately, I believe that good service is crucial for customers to trust and invest in a business. In America, I have never encountered such terrible service, and I cannot recommend English Elm based on my experience.

As a concerned customer, I would like to shed some light on my recent experience with English Elm. I purchased a couch on sale from their website, englishelm.com, and received an email stating that the product was out of stock and would not be available until seven months later. However, to my surprise, the product was still listed and available for purchase on their website and other websites.
Upon contacting their customer service department, I received a response from an unnamed representative stating that they do not have manpower to update availability for over 300,000 skus on their website. They also mentioned that they ship directly from the manufacturer and stock is constantly changing, which makes it difficult to mimic real-time inventory.
As a consumer, this experience has been quite disappointing. I spent $1,000 on a couch that was not even in stock and the company cannot even keep their website up to date with accurate stock levels. It is frustrating to see a legitimate business neglecting such an important aspect of their operations. I am hopeful that I will receive a timely refund for my purchase.
In conclusion, I advise other consumers to be cautious when dealing with English Elm and to thoroughly investigate their stock levels before making a purchase.

I recently had an experience with English Elm, a website that sells various items, and unfortunately, it was not a positive one. I had placed an order but ended up needing to cancel it prior to shipping, so I reached out via email and attempted to contact customer service over the phone. Unfortunately, I received no response from either avenue for three days, which left me feeling quite frustrated.

After following up with another email to ensure that my cancellation request had been received, I finally received a response from English Elm's team within 12 hours. They assured me they would cancel the order and make sure it didn't ship out. However, despite these assurances, the item was still shipped out eight hours later, four whole days after my initial cancellation request. When I reached out to inquire about what had gone wrong, the team simply apologized and told me it was too late to cancel.

To add insult to injury, they are now refusing to reroute the package back to their warehouse and insisting that if I refuse to accept the delivery, they will charge me $140 for return shipping for an item that cost $220 in the first place. I have been left waiting for over 24-48 hours for responses to my emails, and it feels like I am not even speaking with real humans given the lack of personal interaction and absence of email signatures.

All in all, my experience with English Elm has been quite frustrating and has left me with a sour taste in my mouth. I would have appreciated more timely and effective communication from their customer service team and a greater willingness to work with me to resolve the issue at hand.

I recently had an unfortunate experience with an online retailer called English Elm, and I feel it's important to share my story. While attempting to track my order, I was initially presented with incorrect tracking information. I contacted the company for assistance, only to be met with condescension and blame placed on me for not being able to figure out something that they had provided in a less than straightforward manner.

When I explained that the tracking info showed the package as delivered, despite the fact that I had not received it, the situation escalated quickly. Not only did the company refuse to assist me in any meaningful way, they also threatened me with collections and other forms of retaliation. Frustrated and unhappy with the entire ordeal, I decided I no longer even wanted the product I had ordered. Even if I did, it had been almost two weeks since my initial purchase, and there was still no sign of it.

I want to be clear that I do not believe that all reviews of English Elm are invalid or unreliable. However, I urge anyone considering doing business with this company to proceed with caution. While there may be many satisfied customers, my own experience has left me feeling doubtful about the company's commitment to customer service and support. If you do decide to order from them, I implore you to be prepared in case something goes awry - it seems as though, from my experience at least, you'll be dealing with a less-than-helpful support team.

My experience with English Elm (englishelm.com) was disappointing to say the least. After paying over $1000 for a coffee table, I was let down by their reneged delivery date. The website lacked full disclosure of policies and delivery dates, leaving me confused and uncertain about when I could expect my purchase to arrive. The EE staff provided me with a misleading/incorrect date of delivery, which added to the frustration.

When I contacted English Elm about the whereabouts of my table after payment in full, they told me it would arrive in August. However, I later discovered that the product was "out of stock" and I was given the option to hold my funds until "possibly some time in November." This left me questioning whether the products that English Elm offers online are truly available or not.

In my opinion, English Elm expects customers to pay extra money for the "opportunity to get delivery" 4 months after the initially stated date, while they take on other customers who pay for the same item. This is unacceptable and a poor way to treat their customers who have already paid a significant amount for their products.

I would advise others to be more cautious of English Elm's procedures and lack of transparency. In the future, I will think twice before making a purchase with them again.

English Elm is an online furniture retailer that is known for its exquisite craftsmanship, stylish designs, and affordable prices. However, my recent experience with the company was nothing short of disappointing.

I had decided to purchase a bed from English Elm after browsing their website and finding a design that I absolutely fell in love with. The website indicated that the bed was "in stock", so I proceeded to place my order with excitement. However, I soon discovered that this was not entirely accurate.

After several weeks had gone by without any update about my shipment, I began to grow concerned. I received a few emails from the company stating that my bed was going to be shipped soon and that I needed to "reserve my spot" on the next shipment. However, every time I received one of these emails, my shipment was delayed once again, causing me more frustration.

Finally, my bed arrived, but my excitement quickly turned to dismay when I discovered that the headboard was completely broken. To make matters worse, the bed's base was severely scratched, making it an eyesore in my otherwise beautiful bedroom.

Naturally, I contacted English Elm's customer service team to report the issue and ask for a solution. They said that they could send me a new headboard, but it would take a whopping 2 months for it to arrive! Frustrated with this answer, I asked if I could instead receive a partial refund of $200, which I felt was reasonable considering the damages to the bed. However, they refused, leaving me feeling upset and unsatisfied with their customer service.

All in all, I cannot recommend English Elm after this poor experience. While their furniture designs might be pleasing to the eye, the poor communication, extended delays, and unhelpful customer service leave much to be desired. If you are in need of affordable furniture quickly, I would suggest checking out Wayfair instead, as their customer service is far superior.

I recently had a frustrating experience with English Elm, an online retailer known for its furniture and decor items. I ordered a beautiful vanity from their website, but unfortunately I had to cancel my order a day and a half later due to some unforeseen circumstances. According to their cancellation policy, if the item has not been shipped yet, I am entitled to a full refund. I checked my order status and it showed that it had not been shipped yet, so I promptly sent an email to request cancellation.

However, things took a turn for the worse when I received a reply the following day stating that the item had already been shipped and as a result, they could no longer cancel my order. I was given a tracking number but I checked my email and did not see any communication from them regarding the shipment. Moreover, their website still showed that the item had not been shipped. It was all very confusing and worrying.

When I checked the tracking information provided to me, it showed that the FedEx delivery was still pending. The label had been created, and the shipping information had been created as well, but the courier had not received the item. A week had passed, and there still had been no update on the status of my order. I tried to reach out to English Elm’s customer service team to resolve the matter, but to no avail. They refused to cancel my order, and unfortunately, I must say that Andrew N. and Doreen, who claim to be the representatives of the company, were quite dishonest and unresponsive in dealing with my concerns.

Based on this experience, I must say that my impression of English Elm as a company has been quite negatively affected. It is truly disappointing to see an online retailer with so much potential resort to such dishonest business practices. I urge everyone to think twice before making any purchases from English Elm as their products may not live up to their advertised quality and craftsmanship.

I had a very disappointing experience with English Elm, specifically their online store, EnglishElm.com. I had recently decided to purchase 20 barstools for my restaurant and opted to place my order through their website. Initially, I was excited to receive my order and waited patiently for 3 months until the delivery finally arrived. However, upon unboxing the barstools, I discovered that they were all defective.

Each stool came in two pieces, a seat, and a base. Unfortunately, the wooden pieces on the barstool seat were over 1" off from the metal base, making it impossible to connect them via screws for assembly. I was unable to assemble even one stool due to the misaligned parts. Determined to rectify the issue, I contacted English Elm immediately to report the problem with photo evidence.

To my dismay, their response was very disappointing. They claimed to not see how the stools were defective even after I had provided photographic proof of the misaligned parts. I documented each stool base seat in a photo, which clearly showed that they did not line up, and it was impossible to meet together. Despite this, English Elm still cooly replied that they could not acknowledge my claim and blamed the manufacturer.

After numerous attempts, I felt utterly discouraged by their lack of concern for my situation. As a businessperson, I believe in the importance of working with reputable companies that value customer satisfaction. I regretted my decision to purchase from English Elm and promised to do more research in the future before placing my orders. My experience was a harsh lesson not to repeat in the future.

Therefore, I strongly advise potential buyers to be careful in conducting their due diligence before deciding to do business with this company. Based on my experience, English Elm may not be the best option if you are looking for quality, hassle-free purchases.

I recently had an experience with English Elm (englishelm.com) and unfortunately, it did not live up to my expectations. While the product itself was of good quality and met my deadline, the shipping process was a complete disaster. The company they use to ship products is unreliable and unprofessional. When my package arrived, the box was completely destroyed and torn apart. It was so bad that the delivery person had difficulty bringing it inside my house. Instead, he had to carry each piece of my table inside separately while the box lay in my front yard.

To make matters worse, I was unable to get in touch with anyone via phone. All communication was done through email, which led to a lengthy and frustrating exchange. Although the company would tell me what I wanted to hear, I felt like nothing was getting accomplished. There was no one to provide troubleshooting, advice or any assistance of any kind. This was a stressful experience as I was worried that any damage to my table would go unnoticed or unaddressed. Furthermore, if there were to be any damages upon arrival, I would still have to pay to return it. It was even more concerning to know that if I refused the delivery (which was tempting due to the state of the package), I would be charged a refusal fee!

I am disappointed in this experience and would caution others to be careful before ordering with this company. The stress and potential for loss is not worth the risk. In the future, I will stick with known companies who back up their stuff, both in terms of quality of product and reliability of shipping. It is always important to do your research before making any significant purchases. Although I tried to upload photos of the damaged package, it seems that it's not possible at this time.

English Elm's website offered quite an extensive collection of furniture and home décor. I was particularly interested in purchasing an ottoman from their website. Unfortunately, after purchasing the item, I found out that it was actually back-ordered and out of stock everywhere else. However, the website did not indicate this, but I decided to proceed with the purchase anyways. After receiving a confirmation email from the company, I didn't hear anything else from them for the next three days.

Eventually, I received an email from English Elm stating that they didn't have the product in stock and were not expected to receive any new shipment until August. The company then offered to put me on a wait list. The proposed wait-period was totally unacceptable for me; it's unreasonable and unprofessional to make a customer wait for almost half a year after they have already placed an order. Nonetheless, I decided to reach out to the company customer service representative through their phone line. However, I was unable to get through to anyone, and my calls were never returned.

I had to resort to sending an email to cancel my order. Fortunately, I received a refund a few days later, which was a relief. But my experience with the company was rather unpleasant. If you're considering purchasing anything from English Elm, it's essential that you verify if they have the item in stock before placing an order. Or, you may end up being disappointed like I was. Although the company refunded my money, the long wait, unresponsive customer service, and lack of transparency in their website left me feeling dissatisfied.