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Complaints & Reviews

Digital Advertising

In September 2014, I entered into a 12 month contract with The Berry Company for the YP.Com advertising to...

The berry company

i bought a bottle of acai berry juice from the the berry company. my daughter was taking a sip and she felt a sort of rubbery material in her mouth she spat it out on the ground and there was a piece of sort of green rubber. we strained out the bottle and collected the pieces of green rubber in the bottle it had the letters lag written on it i dont know what the full word is because the rubbery thing was divided into small pieces. i know it was not because the juice had gotten spoilt because it had letters on it. really unsafe for children and for families

They destroyed my entire buiness on line adveritising

Ill keep it short. Berry has changed my business name and my services on local listings without my approval...

Fraudulant sales practices/ Harassment/ Rip Off company

I will make this one short. I was sold a website. Berry Built a website for a plumber, and I am not a...

Failure to abide by their contract

For 2013 I reuped for YP book advertising as well as adding a Berry designed website. I already had a website...

Customer service/billing

I did not know my local phone company decided not to bill me for the yellow pages. The Berry Company owns the...

deceptive trade practices, false advertising, harassment

The Berry Company solicits business via yellow pages or local phone companies and tries to get you to...

Unfair and Deceptive Trade Practices involving extending terms on telrphone directory advertising, fraudulent internet and website solicitations

I m an attorney investigating claims of The Berry Company aka Windstream extending circulation dates for telephone directory yellow pages advertising beyond the annual period represented and continuing to bill for months beyond the twelve month period agreement without publishing the "new" telephone book for the next year until anywhere from a few to several months into that year period. This happened to our firm and is apparently a pattern of business for these companies. I believe this is an unfair and deceptive trade practice and would be interested in hearing from anyone else who has or is being victimized by this tactic. We are currently concentrating on "violations" in Ohio but would be interested in hearing from any State. My e-mail is [protected]@rcbiales.com

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    BerryClient Jul 01, 2012

    I currently do business with the Berry Company and am aware I the extended contract. However, you may want to brush up on the terms and conditions you signed with them prior to wasting your time "investigating". It is written out that they may extend the life of any given directory.

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    Concerned Patron### Aug 07, 2012

    I agree Berry Company is a rip off and the customer service is oblivious to what is going on. I have been going round and round with them regarding posting payments... Windstream Yellow Pages, Insight Local, & then to Berry They switch account numbers on me from one # to a new # them back to the orginal # without notice and then didn't apply the payments correctly and now is trying to bill for payments already made and no convincing them they have made a mistake. Terrible Company... I say drop the service totally who looks at yellow pages anymore anyway?

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  • The Berry Company Mar 20, 2013

    We would like to help resolve any issues that our customers are experiencing. It's our goal to deliver quality advertising solutions and excellent customer service. Please contact us at [email protected] or 800.877.0475. Provide your business name, phone number and a brief description of the issue you are experiencing and let us know that you have submitted a complaint on ComplaintsBoard.com

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Unauthorized charges, poor customer service, unauthorized price increases

The Berry Company handles the yellow page advertising for numerous smaller town directories in our area...

Worst customer service I have ever had!

From leaving my phone number out of the local phone book to my current problem of stopping internet advertising, the Berry Company has caused my business nothing but problems. In December 2010 my ad disappeared on the internet. After numerous calls I still have no explanation as to why that occurred. They have a problem with returning phone calls. I have been trying to cancel some advertising since December 2010 with no success. The only response I receive to my numerous written requests is more inaccurate billings. I have only heard from one person at the company who I thought was going to solve the problem. The problem has only continued and escalated to a level that has completely frustrated me. I highly recommend not doing business with this company, because once you start they will not let you stop.

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    Berry Management Jul 22, 2011

    Thank you for advising me of this situation. Please email [email protected] with indication that you have submitted a claim via complaintsboard.com and I will ensure the claim gets full attention. Please include telephone directory, name of business and telephone number associated to the advertising. Berry Management

    1 Votes
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    Derfo Mar 13, 2013

    I agree completely! They are very pernicious parasites! I can't think of them without my blood pressure jumping to dangerous levels! Just imagine what slime lurks at the upper eschlon

    1 Votes
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    RobertJ1966 Mar 13, 2013

    I just got off the phone with the billing and sales department in Lexington KY. These people have to be nice as this is all they have. I could not believe how dumb these people are. I had to ask the same question 6 times. The question required a yes or no answer. They all seemed real nice, but dumb. I really hate working with dumb people. Save nice for parties and church.

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  • The Berry Company Mar 20, 2013

    We would like to help resolve any issues that our customers are experiencing. It's our goal to deliver quality advertising solutions and excellent customer service. Please contact us at [email protected] or 800.877.0475. Provide your business name, phone number and a brief description of the issue you are experiencing and let us know that you have submitted a complaint on ComplaintsBoard.com

    0 Votes

bogus lawsuit

In 2006, I was sued by the Berry Company for advertising I had never requested nor authorized for yellow page...

Yellow Pages

We had paid for our year of outrageous service which did not benefit us. When they called to renew I...

Nothing has been resolved!!!

I spoke with Jasmine Fleming in the Hudson, Ohio office in December of 2010 and I told her I had been trying...

Left out our ad

After paying for display ads for over 30 years, this year the ad was not in the book, even after I (like usual) talked to the rep on the phone. When I call to try to talk about this I am faced by a wall of some very uncaring people (well, if you weren't billed for it, what are you complaining about?). OR, I'll get you something special online, I'll call you back in 30 days(60 days ago).
Am stll waiting to hear from these bozos.

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    BerryEscalationsManagement Jan 25, 2011

    Thank you for advising me of this situation. Please email [email protected] with indication that you have submitted a claim via complaintsboard.com and I will ensure the claim gets full attention. Please include telephone directory of the omission, name of business and telephone number associated to the advertising. Berry Management

    1 Votes
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    George Rogers Jan 25, 2011

    As per the response I got from Berry management, I will send the info requested and wait. More Later.

    1 Votes

Employees

The customer service is horrible. I had to wait on hold for 34 minutes. when i finally got through to...

billing for unrecieved services

In June 1999 I contracted the Berry Company, who was working with Yodel, to create, host and market my...

Deceptive Advertising Practices!

I own a small LLC and have done business with our local carrier (Windstream) up until last year when I ported...

False & Deceptive Advertising Practices

I am an attorney in Rochester. The Berry Co. has billed me and reported me to a debt collection agency over a purported advertising debt which I do not owe. I have asked for the basis for the charges and have received nothing. I have submitted proof I do not owe the charges they are claiming. I have spent months trying to resolve this, have been hung up on, etc. I am in the process of investigating a law suit against this company. Anyone else with a complaint, please e-mail me at [protected]@vienceklaw.com. Thank you.

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    lizhot1 Sep 17, 2010

    I am angry that Berry has done this to so many people. I will be emailing you shortly.

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    mick22766 Oct 25, 2010

    We haven't had that specific issue, but the ones we have had are SO frustrating!!! They are a disaster of a company and unfortunetally they know they have the entire market where we live. We are in Lincoln, NE and they do not have any competition. I wish you luck!! McKenna

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    aschlosser2000 Feb 23, 2011

    The Berry Company slammed me. I advertised with them for 1 year...I did not receive a good response. They contacted me and I told them I wished not to advertise with them again...They did it anyway...without my permission a contact or anything...I have written the 4 times and called and they started an investigation? I’ve never heard the results? Now they want to turn the account to collection...They are dishonest and just bad

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    MKP1234 Nov 08, 2011

    The Berry Company is just awful they lie, bill for services that are not ordered, turn people over to collection without due process can't or won't give written proof of anything they say. STAY AWAY FROM THIS COMPANY, THEY ARE CROOKED AS CAN BE.

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    Derfo Mar 13, 2013

    This Company is a nightmare. Their salesmen are cheaters and idiots. Don't fall for their deceit they will use abbreviations in the contract and then change the meanings of them slamming you for their own selfish sales goals! On line yellow pages is my big beef now, I told him it was ineffective and I wanted no part if it, he said okay I'll give it to you for free. Then I end up getting slammed for it because of initials on the contact that were erroneous. If you must deal with these crooks pix through the contract with a fine tooth comb get a copy and go home and pray really hard. In my humble opinion go without these shysters! They are crooked as the day is long!

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  • The Berry Company Mar 20, 2013

    We would like to help resolve any issues that our customers are experiencing. It's our goal to deliver quality advertising solutions and excellent customer service. Please contact us at [email protected] or 800.877.0475. Provide your business name, phone number and a brief description of the issue you are experiencing and let us know that you have submitted a complaint on ComplaintsBoard.com

    0 Votes

being falsely billed

they are charging us 1, 580.79 for service. we have never agreed to use their service. it is for advertising...

Diseptive Charges after Contracts End

DO NOT USE THE BERRY COMPANY. If you are thinking about it Stop right away. Demand that they actually send...