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TGI Fridays Customer Service Phone, Email, Contacts

TGI Fridays
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1.5 241 Reviews

TGI Fridays Complaints Summary

28 Resolved
213 Unresolved
Our verdict: With TGI Fridays's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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TGI Fridays reviews & complaints 241

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J
2:27 pm EDT

TGI Fridays meal

My friend and I ate at tgi Friday on 26/07/19. We both ordered half rack of ribs meal each. The menu stated it came with apple slaw and corn on the cob. Our meals came consisting of two items of
ribs and chips. I asked where the sides were and was told we had to order them as extras as they only came with the full rack of ribs. The menu was taken so we couldn't check. But if we'd bought sides im sure it would have been same price as buying the full rack. Since then I've checked online menu and nowhere does it say that the half racks do not come with the slaw and corn. We went home hungry still and very disappointed.

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M
9:44 pm EDT

TGI Fridays customer service

I am an avid visitor to Friday's, but it's clear that I must find a new venue to dine. I along with my son and best friend visited today around 5 P.M the date being July, 27, 2019. It was appalling that we had to wait to be seated no hostess, and the manager didn't even come over. Finally when we sat it was clear that the server I had had no clue I understand being new because I also work a second job which is in food service. I had to ask for napkins I also was not offered the free chips and salsa. I will not be returning to Friday's, this is the second time I've gone and the service was horrible.

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T
9:26 pm EDT

TGI Fridays service, food quality & cleanliness of store

When I first arrived to restaurant trash all by front door the 2 guys in front didn't notice me once they did they sat me at a dirty table with 2 other tables being dirty food and plates still on table took waiter 10 minutes to notice us when we ordered took another 10 minutes to get drinks food came out 25 minute later cold and incorrect horrible experience manger didn't want to hear me out about food ordered endless and never received other food was waiting until I got fed up and asked for the bill asked to speak to manager again she set over the bartender

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B
5:32 pm EDT

TGI Fridays id checks

It's outrageous that TGI FRIDAYS doesn't take the updated ID format given by the state of NC just because it isn't horizontal. It's not like I have an option when walking into the DMV. They give you the updated ID therefore if the ID isn't expired and is up to date with NC regulations then it should be accepted. Everywhere else takes it, why? Because it's a standard NC ID. Most people have the updated version if this ID. So, why not accept if it's up to regulations? So, A. You are losing money by not accepting this form of ID and B. Your rule book is out of date. All I wanted was a Mojito.

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R
12:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

TGI Fridays food, service

I am currently sitting in the TGI Fridays in southhaven and the service is horrible, my food was cold, I order chicken nachos and they took the plate and put in the microwave and warmed up my food, THAT IS A BIG NO NO NO NO NO NO NO NO NO! I also order boneless chicken it was disgusting! Fried TOO HARD! couldn't event tell if the sauce was even on it. Only one bar attendant. And she was doing the best she could! I will never come back here! My second order never camed!

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T
8:36 am EDT

TGI Fridays being overcharged

Hello I'm very upset and I'm at the point where I'm not gonna visit Fridays Anymore. I visited The TGIF Friday's location in Springfield Virginia and I was overcharged For my food I had a gift card for $25 which I used however the balance was 2329 and when I woke up this morning I saw they TGAA Friday's had charge me 2829 I have the copy of the receipts the one did I sign like the copy that I leave at the restaurant and the original receipt as well the bill came up to 3997 plus with the $25 offSo I disappoint And I'm confused. I need some way to fix this problem and soon because I'm at the point where I don't even want to visit TGI Fridays anymore

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S
11:26 pm EDT

TGI Fridays no service at 11 pm

I arrived at the restaurant at 11: 02 p.m. I sat down at a table and waited a few minutes for someone to help me. Two waitresses came out. One waitress asked the other one are we closed, the other one responded, I don't know go check with the manager! Several minutes went buy. She came back and said they were closed. I ask did they close at 12 a.m. and she said yes! I just left! I left around 11:20 p.m. I know things happen, but my time is valuable and I feel they wasted my time! Poor service!

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T
1:22 pm EDT

TGI Fridays atmosphere and service

Awful experience from beginning to end. Saturday, July 6, 2019. Paid to get in, they informed because they had a Dj, there was a fee. Fine. I requested to be seated as far away from the music as possible, which wasn't possible because every booth was equidistant from wherever the speakers are. The music was so loud everybody had to yell to talk. We are seated at our table and asked what we would like to drink. We were given no menus and had to ask for them. The waitress took my sister and my orders, which we had to yell over the music. She seemed flustered and I tried whispering to her that it was my sister's birthday, then she verified by basically loudly repeating it into my ear. Then it went further downhill. We ordered endless apps with fries. I asked for plasticware, water and a Sprite. We received our apps, no plasticware, no water refill, no Sprite, no fries. I requested sauce on the side and ordered my second round. The timing between ordering and receiving was ridiculous and the waitress was nowhere in site at least 15-20 minutes at a time. My second round came out. No sauce or Sprite received. Fries come out and they are hard a mildly warm as if they've been sitting and it was a small portion instead of regular size. Still no sauce, no Sprite. The waitress completely forgot about the birthday request and at this point it was just time to go. Not sure what the problem was because it was not packed. This was absolutely horrible service and I haven't frequented Friday's since they fried plastic into my chick strip the last time I visited. We went here at my sister's request and the only good thing was the drinks. I had to ask her to remove the Sprite I never received. Am she was more than happy to hang around once it was time for the check to be paid. This was unacceptable from start to finish and I would love to get back the $47 I paid for a horrible experience. I don't recall the waitresses name, but again this was unacceptable!

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J
9:24 pm EDT

TGI Fridays food

Hi on visiting your restaurant in Meadowhall Sheffield on Friday 5/7/2019 around 2pm as a treat from my daughter I ordered the bucket of bones... on returning home I become violently sick and developed classic signs of food poisoning this continued through the night and into Saturday and Sunday, which in effect I couldn't go into work on the Sunday night as I'm a night worker... I don't complain and have had some lovely meals in your restaurant in various different places... I just felt and wanted to make you aware of what happened.. my daughter had something totally different to me and was ok..

Thanks for taking time to read this email...

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S
12:51 am EDT

TGI Fridays new filet mignon in the orleans

Went this evening and Asked for Medium Rare it came out grey with zero color and looked boiled . It was so gross. Manager came over and first thing she said was I wouldn't get the steak. All week they have been coming back and no matter how long we cook them they still don't get color. I can't comment on that comment as I'm speechless. I know it's "new" but sounds like they need to take it off the menu until they figure it out.

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C
2:16 pm EDT

TGI Fridays food

This is the 2nd time i have sent this complaint in last 5 days and have had zero response. Whilst visiting your store in liverpool one as a treat whilst on a trip from belfast i was very dissatisfied with the food. My husband ordered ribeye steak which from my seat i was able to see under a heat lamp for 20 mins, when it was finally served i drew the servers attention to this and she did offer to get a fresh one but as we had already waited 45mins from ordering to service we could wait no longer. My order which chicken fajita which when arrived the chicken was cold in places which as i am sure you aware should all have been at the correct temperature for food safety purposes . Also we where looking forward to coffee but could see the coffee machine from our seats and the frothing wand was filthy with steamed milk stuck to it and not a cloth in sight, which suggested to me it is not cleaned on a regular basis.

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C
10:26 am EDT

TGI Fridays service

On Wednesday June 12, 2019 my husband and I visited Fridays on Evans Road in Melbourne Florida. First of all let me say he is handicapped. We arrived at the entrance at 5:50 only to stand there for about 2 minutes. Finally we were taken to a booth and told our waiter would be with us shortly. Almost 10 minutes later I went to find the fellow that had seated us to let him know we hadn't seen a waiter yet. He called to someone and she came over a few seconds later all full of apologies and said she didn't know she had our booth. Her name was Emily and the number beside her name is 138 if that means anything. She took our order . It took at least 20 minutes to arrive. My husband had steak and shrimp and could barely eat any of the steak it was that chewy. We didn't bother to let the waitress know because everything to this point had taken so long. Then we waited for the bill which was $26.63. We gave her a $50 bill plus a gift card we still had a little over $5 on. Now we waited again for the change. When she came back she said I owe you $6.84 but don't have the change so I'll give you $7. My husband said I gave you $50 plus the gift card. She looked at us and said oh thats right I'll be right back that she had to go to the bartender to figure the right change. That took about 5 minutes and then she said I owe you $28.65 and my husband agreed. Then she left again for about 10 minutes and whe she returned with our change she gave us $28.10. We didn't bother to correct her and did not leave our ususal 20%.
Now mind you the restaurant had about 4 tables with customers that we could see. It definitely was NOT busy so why did we have to wait from the time we entered till the time we left. We were there for almost 90 minutes. And as I said before my husband is handicapped and the sitting and waiting took a lot out of him.
It would be nice to receive a refund but we don't expect that. Why did we have such an awful experience that night.
Cathleen Harney

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E
8:33 pm EDT

TGI Fridays customer service

I'm appalled.

I don't usually do this but since I waited for food and then my check for what totaled to be over an hour, I think maybe this time it's worth it.

The room was void of people save for 2 tables. The entire restaurant was quiet. We had reservations for 6:30pm. Now, nearly 2 hours later -one of which was spent as previously mentioned- I am leaving.
There were 5 adults and 2 children that got the same meal. (We ate all of our food in under 20 minutes)
None of the adults had special orders, literally ordered menu items as is, and this was confirmed several times by our waitress and the meals still came out wrong. 25 minutes AFTER we finished eating, our checks finally arrived -ALSO WRONG. Which then took another 20 minutes to correct! We also attempted to use a coupon for a free entre, which didn't process through the system properly and instead of apologizing for the delay and inconvenience the manager thought we read the coupon incorrectly and asserted such thoughts toward our whole table. Upon reading the actual coupon, the manager realized her error and still never apologized! I'm totally appalled and will never come back but I'm not resting until the people responsible know what they've done and how poorly they have treated their guests!

The excuse from the waitress Arielle was that she had just left a bartending job-- as if that's a valid excuse for ignorance? Every single person I know will hear about this.

I will absolutely be going straight to whomever will take this seriously, and if not resolved will contact better business bureau, because the Saratoga branch of T.G.I Fridays should be shut down in its entirety until they can train their staff! Disgusted!

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M
3:49 pm EDT

TGI Fridays poor meal and service

we have just received the worst service and cold food at the Bristol Cribbs causeway T.G.I.'s. On having to raise the complaint to the restaurant manager we received what we felt was a complete lack of empathy and a can't be bothered attitude. Tiffany really did not care and should not be working in management. It was a friends birthday and we all are at different times due to a food re order. Not good! The final insult came when we requested the bill and was expected to pay full price. We have no issue paying full price and tipping good service but not cold late food and bad service. After complaining further Tiffany left our compliant to our young server James who did his best but was noticeably embarrassed by her lack of customer service and management of the situation. James took the complaint back to her and she offered 25% off the bill. What a joke. We will be taking this digger and are disappointed as regular customers with T.G.I. Friday Cribbs causeway and poor management. Mr Hawkins [protected]

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G
9:51 pm EDT

TGI Fridays over all experience

store number 2047 and visited Thursday June 6th

We recently visited this TGI FRIDAY'S location while making an over night stop in Jersey from Virginia before heading to New York. This restaurant was perfect for us being that it was walking distance to our hotel, the Hilton Garden Inn behind the restaurant. We looked online and saw that they were open until 12 which was perfect since we had been stuck in traffic all evening and would still be able to get a hot meal before calling it a night. We walked in at 11:20 pm which trust me we all hate being that last minute person but it was also still 40 mins before close - plenty of time, which we had already decided to do TOGO food to not be "those people" and just wanted to have a drink while we waited. After sitting at the bar for almost 5 minutes while the bartender wiped down the bar, she finally came over asked what we were drinking and told us she needed to check to see if the kitchen was still open. After being gone for several minutes, she returned and said she was "sorry but everything had been shut down." So we began to Google pizza places so we could get food. While doing that the bar tender, still having 2 tables and 2 bar guests, looked at a server who still had tables and was waiting on bar drinks and said that it was last call. It was 11:35 at this point. I'm not sure how corporate/chain restaurants work in New Jersey but the one that I bar tend for does not operate like this. If a guest walks in at 11:59 and we close at 12:00 we have to serve them. Needless to say we will not be returning to this establishment which is a shame because there is such potential and opportunity being that close to a hotel.

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H
9:27 am EDT

TGI Fridays service and quality of the restaurant.

I visited TGI Friday's, Royal Exhange, Manchester, Cross Street, M2 7DH with three friends, whilst visiting Manchester on Wednesday 29th May. We arrived at the restaurant which was very empty. There was a large amount of tables available, however, the staff said that they had all been booked. If we wanted to wait then the wait time was one hour and a half. We decided to wait and have a drink and appetisers at the bar as this is what we were told we could do. The restaurant were clearly extremely short staffed, we waited for 35minutes at the bar before being served. One person at the bar told us that we could order our appetisers and then another member of staff said that we couldn't as they were too busy in the kitchen. We waited for 1hour and 15minutes before being called to a table. During this time none of the empty tables filled with bookings. This led us to believe that the reason that they were empty was because the restaurant were extremely short staffed which is unacceptable. When we got to our table we were served quickly and efficiently. I then went to the toilet which was a very unpleasant experience as they were in unacceptable conditions for a restaurant. I have taken photographs of the toilets. Our food then arrived, the starters were lovely, however, two of the mains were not very nice. One person had salmon which was extremely over cooked to the point that it could not be eaten. I had pasta with shrimp, however, there was only 3 little pieces of shrimp in the big bowl of pasta. We ended up being in the restaurant for about 2 and a half hours in total. During this time none of the empty tables that were supposedly booked got filled. This was really disappointing experience for us as all 4 of us love TGI Friday's and will often choose it as a restaurant to eat at.

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T
11:00 pm EDT

TGI Fridays service, not using coupon, flat out refusal to adjust bill for coupon

The location was Harvey, LA #2391 sever number 751 Jacquely tbl 92/1 chk 4030 gst 2, May 26, 2019 06:12Pm
The waitress was not very frienddly and had an attitude. The manager on duty was not friendly either. We had an email to use a coupon [protected]. My boyfriend who is also military had his id. We were suppose to get a free entree. Before we could even look at the bill the waitress took it back to apply the military discount. We understand that only one could be applied but she should have told us that before she applied the military discount. We told her we would rather use the coupon. She refused to adjust it. The manager came and she refused to adjust it as well saying she could not adjust the bill after she applied the discount. she was not even apologetic. We told her our chips were stale for the spinach dip, my burger was burnt and well done instead of cooked medium-well and we had to wait over 20 minutes for the check. Both of them off handling said we could use the coupon later. The coupon expires tomorrow. I am sorry but this was a date night for my boyfriend and I. We don't have extra $40 for a dinner date and money for a babysitter to just come back tomorrow to use a coupon they should have honored today. Best part of the whole thing was that this is memorial day weekend were you are suppose to honor your service men. Neither one of them even thanked my boyfriend for his service to this country. This was a horrible experience. We haven't been in quite a while and we will not be back based on this encounter.

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R
1:39 pm EDT

TGI Fridays food items

Went out to dinner to the TGI Fridays in Rancho Cucamonga at Victoria Gardens. Ordered the southern fried chicken sandwich and my wife ordered the beef dip sandwich. The menu stated in the picture southern fried chicken sandwich comes ( with) < French onion soup. Ask the waitress where the soup was she said it doesn't come with it that you can substitute something for it asked the manager he said I guess they should've printed the menu that way I apologize but it does not come with the sandwich the only thing that comes with the sandwich is the fries. After arguing about 10 minutes speaking with three different people no one seem to care. My wife San which was extremely dry the meet was tough and the service was French onion soup. I asked the waitress where the soup was she said it doesn't come with it that you can substitute something for it asked the manager he said I guess they shouldn't of printed the menu that way I apologize but it does not come with the sandwich the only thing that comes with the sandwich is the fries. After arguing about 10 minutes speaking with three different people no one seem to care. My wife sandwich was extremely dry the meet was tough and the service was extremely poor. Very disappointed not sure if I would ever return to that location or any other. I'm sure I will get no response because we are just a little people. Thank you. I thought I had the pictures of the menu but I'm sure all you have to do is look at the menu. Worst $45 I've spent in a while that was including two beers a drink and the tip. [protected]

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M
11:14 pm EDT

TGI Fridays service and food

When I got there I ask for a booth and 3 booths she took were dirty(food under the table/seat. Finally sit and it took 45 mins just for our 2 appetizer to come out and then it was wrong food.The second correct appetizer came out with our main dishes which literally took another 40 mins.No one did our refills no one gave us napkins or plates for app

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M
3:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

TGI Fridays product

We have been to your meadowhall restaurant at sheffield today to celebrate my husbands birthday. We have been several times before and I ordered the grilled salmon as I have many times, my husband ordered the ribeye steak which he said was lovely. I was so disappointed with the size of the salmon. The size was ridiculous for the amount you charge, it was the size of a piece of salmon you can buy in a supermarket for around 2.50 per piece not what I expected from tgi's. I have had the salmon a few times before and it has never been so small. To charge 16.95 for the size of a child's portion is not acceptable. I think this should be looked into as I will definitely not be ordering this again. I look forward to your response. Please reply to [protected]@outlook.com

Many thanks
Julie liversidge

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TGI Fridays In-depth Review

Overall Rating: TGI Fridays is a popular restaurant chain that offers a fun and lively dining experience. With its vibrant atmosphere, diverse menu, and friendly service, it is a great place to enjoy a meal with friends or family.

Ambiance and Atmosphere: The ambiance at TGI Fridays is energetic and lively. The restaurant is decorated with a modern and stylish design, creating a fun and inviting atmosphere. The music is upbeat, adding to the overall energetic vibe of the place.

Menu Variety and Quality: TGI Fridays offers a wide variety of dishes to cater to different tastes and preferences. From classic American favorites like burgers and ribs to international flavors like Asian-inspired dishes and Mexican cuisine, there is something for everyone. The quality of the food is consistently good, with fresh ingredients and flavorful seasonings.

Service Efficiency and Friendliness: The staff at TGI Fridays is known for their friendly and attentive service. They are efficient in taking orders and delivering food promptly. The servers are knowledgeable about the menu and are always ready to assist with any special requests or dietary restrictions.

Pricing and Value for Money: The pricing at TGI Fridays is reasonable considering the portion sizes and quality of the food. The menu offers a range of options to suit different budgets, making it a good value for money dining experience.

Special Offers and Promotions: TGI Fridays frequently offers special promotions and discounts, such as happy hour deals and limited-time menu items. These offers provide customers with the opportunity to try new dishes or enjoy their favorites at a discounted price.

Cleanliness and Hygiene: TGI Fridays maintains high standards of cleanliness and hygiene. The restaurant is well-maintained and the staff follows strict hygiene protocols to ensure a clean and safe dining environment.

Accessibility and Location: TGI Fridays has multiple locations across the country, making it easily accessible to customers. The restaurants are conveniently located in popular shopping centers or entertainment districts, making it a convenient choice for a meal before or after an outing.

Online Ordering and Delivery Experience: TGI Fridays offers online ordering and delivery services, making it convenient for customers to enjoy their favorite dishes from the comfort of their own homes. The online ordering system is user-friendly and the delivery is prompt and reliable.

Customer Satisfaction and Feedback: TGI Fridays values customer satisfaction and actively seeks feedback to improve their services. They encourage customers to provide feedback through surveys or online reviews, and take customer opinions into consideration to enhance their dining experience.

Social Media Presence and Engagement: TGI Fridays has a strong social media presence, with active accounts on popular platforms like Facebook, Instagram, and Twitter. They engage with their followers by sharing updates, promotions, and responding to customer inquiries or comments.

Staff Knowledge and Expertise: The staff at TGI Fridays is well-trained and knowledgeable about the menu. They are able to provide recommendations and answer any questions about the dishes or ingredients. Their expertise ensures that customers have a pleasant dining experience.

Dietary Options and Allergen Information: TGI Fridays offers a range of dietary options, including vegetarian, vegan, and gluten-free dishes. They also provide allergen information on their menu, allowing customers to make informed choices based on their dietary restrictions or preferences.

Waiting Times and Reservations: TGI Fridays can get busy during peak hours, resulting in waiting times. However, they offer the option to make reservations, allowing customers to secure a table in advance and avoid long waits.

Beverage Selection and Bar Experience: TGI Fridays is known for its extensive beverage selection, including a variety of cocktails, beers, and non-alcoholic drinks. The bar experience is lively, with skilled bartenders who can create custom drinks and provide recommendations based on individual preferences.

Entertainment and Events: TGI Fridays occasionally hosts live entertainment or special events, adding to the overall dining experience. These events create a vibrant and enjoyable atmosphere for customers to relax and have a good time.

Loyalty Program and Rewards: TGI Fridays offers a loyalty program where customers can earn points for every dollar spent. These points can be redeemed for discounts or free items, providing additional value for regular customers.

Parking Facilities: TGI Fridays typically has parking facilities available, either on-site or in nearby parking lots. This makes it convenient for customers to visit the restaurant without worrying about finding parking space.

Business Ethics and Sustainability Practices: TGI Fridays is committed to ethical business practices and sustainability. They source ingredients responsibly and support local suppliers whenever possible. They also actively participate in initiatives to reduce waste and conserve resources.

Overall Recommendation: TGI Fridays is a highly recommended restaurant for those looking for a fun and enjoyable dining experience. With its lively atmosphere, diverse menu, and friendly service, it is a great choice for casual dining or special occasions.

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Contact TGI Fridays customer service

Phone number

+1 (800) 374-3297

Website

www.tgifridays.com

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