Texas Roadhouse
reviews and complaints

My daughter works at Texas Roadhouse as a server. She is constantly harassed by another female server. All my daughter is trying to do is provide for her 3 month old son. But this other server has harasses her to the point where she has put in her two week notice. As other has quit because of one girl named Kelsey Mitchum. Now nobody should have to dread going to work but this girl makes it impossible for anybody to enjoy doing their job. My daughter s name is Samantha Murrah and I m her mother. Deb. It's a shame she has to quit because it's unbearable for her to go to work. The best thing I think to do is get rid of the problem meaning Kelsey Mitchum. Thank you for your time.

Hello, I recently was working with Texas Roadhouse in Mesa, Arizona, and i wanted to reach out to whomever to regard my experience and transfer to the store. When I first arrived, everyone was very welcoming and extremely nice to me, which I appreciated. However, the longer I worked there, which wasn't very long, I began to notice a sense of favoritism as well as blatantly being pointed out as an outsider. I did my very best to go on with my job and be the best server I could until it began to be too much. The managers were cold and utterly rude to me in every aspect. I became the sore thumb but only because they had made it appear that way. Upon me leaving the position, I was pulled into the office and screamed at for my actions. My actions such as "asking too many stupid questions" or "being stupid and/or lazy". The managing partner of the store said he "made a mistake transferring me there and he was doing me a favor" which I didn't totally agree with. I understand there is a level of respect as a server I must give my higher authorities, however, I felt extremely uncomfortable and unhappy at this store. With that being said, Texas Roadhouse in Boardman, Ohio, where I first worked, was absolutely amazing. They have a great staff and managing team and I would recommend anyone I know to their store. I was just writing because I felt as though I needed to express my thoughts and say something about how I felt working there. Thank you for your time.

several months ago my wife and I were in the Sandusky Ohio store. we notice a bar manager not doing her job. basically being a "[censored]" ( I have a degree in management). I contacted the store and the so called general manger said ok and gave us a $15 coupon.. I did not call for a coupon but ok. then after a few months my wife was in there with her friends and saw basically the came bar manger being a "[censored]" .
After that I contacted the general manager by email and told him to take his "coupon" and shove it where the sun don't shine.
I have to say between the poor management, and inconsistency of the food, my wife and I will not be back. As for our friends well they are not to happy either..

thank you
Michael

There was no sugar/sweetener on table and we has to request it numerous times. Same with black pepper. Finally diner across the aisle gave us her pepper shaker as she was leaving. Tea refills were sparse. Steak did not taste right and no manager checked. We requested missing items at least 3 times each. My husband had to get up and search out a waitress for assistance. We have eaten at a Texas Roadhouse numerous times and have never encountered a problem before. Didn't even have silverware.

Waited a little over 1 hour and a half. ( even though they said waiting time would be 25-35 min. )Usually we come here to celebrate. We were a party of 12. Its raining and here we are waiting to be seated. Just for the staff to say sorry we can't handle more orders due to the rain. It was raining before so I dont know why an hour and a half they think. So we leave with really no place to go with a party of 12. Who were looking forward to celebrate here. Now here I'm feeling embarrassed hungry already 9pm. When we were here about 745 PM.

Horrible service! I have been to this place so many times and never had bad service. I waited for my food to come out about 30 minutes. The manager even noticed and adjusted my bill. I could not find my waiter have the time. She never came over to apologize or let me know what was going on. When my food finally came out they forgot my green beans and I had to flag someone down to get them. My food was awesome just the service sucked!

On Sunday, July 29, 2018 my family and I (party of 20+) stopped in to your Boynton Beach, Florida location to celebrate my 21st birthday.

Midway between dinner I visited the restroom, on my way back to my table apparently there was wasted food on the floor and I slipped and fell. My toe bent back further than natural and I also hurt my leg.

A server rushed over and asked if I was ok and if I needed ice. I took the ice and returned to my table. Mother asked why I was limping and I explained to her what happened. She requested to speak with a manager to file an accident report and after several minutes we were advised that the manager was to busy to come speak to us.

Towards the end of our dinner, my cousin and I went searching for the manager ourselves to advise if what happened. He simply provided a business card and advised that and accident report would be completed the next day. I have since been trying to reach out to the manager to obtain a copy of the report and I have yet to hear back from anyone, giving me reason to believe that it was never done.

I will be seeking medical attention and would appreciate a response and/or report to provide to my doctor.

Thank you kindly,

Gakira Lazier
[protected]

If I am not available please contact my mother, Mary Lazier at [protected]

7/28/18 we were having supper at the texas roadhouse. We ordered prime rib. When food was delivered to our table, the food was awful. It smelled like soiled meat. When our meal was replaced, the rest of our party had finished their meal. My husband has ptsd and could not eat. Although they credited the change of price on our ticket, there was no compensation for all the problems.

My husband and I are regular customers eating at Texas Roadhouse once a week. We usually buy gift cards at Christmas time. Last week we used a gift card with $25.38 left on it and had the receipt with the balance circled as well as our servers name clearly at the top. After finishing our dinner we paid our bill with the gift card only to find out there was only $10.38 left on the card. We had the managesr check on the computer with our receipt from the last visit and discovered the server wrote herself a $15 tip AFTER we left. We were shocked that a server would be able to steal money from a customer in that manner. The manager admitted that she had taken the money and returned what had been taken from us in a gift certificate. Shouldn't there be a safeguard in place to prevent this from happening to future customers? I doubt that most customers keep track of their balances on their gift cards the way that we do. Shouldn't a server who has taken money this way be fired? I am not at all convinced that this was her first time. Are we not owed compensation for this brazen act of theft by your employee? (Perhaps a new $100 gift card?)

Me and my family were looking foward to a nice dinner at your establishment. My mother and brother went in fist and got us seats. When we went to sit down we noticed two tables that could fit 6 people and were very confused when we sat down in not only a booth for about 3-4 people to sit 5. We were also confused by why the table was a half table/booth. The table was wierdly sticking out and a chair was awkwardly put next to the right side. The table not only posed utterly horindous and useless was not only rendering us but also the staff as they could not get to a certain table filled with more people more efficantly. An utter falure on your establishments part. There were two other perfectly clean tables available to accomidate me and my family in a normal setting that was not awkward or inconvient to us and the staff.

I was on hold to place a to go order for 15 minutes. I called in to see if they were open and taking to go orders and one of the staff members said he would get a manager and put me on hold for another 10 minutes. This is unacceptable.T his is not the first time that this has happened. When you are placed on hold there is no music or talking or anything, it's just silent. No way of knowing if there going to answer or not

Tonight after a long day of work I take my kids and myself to eat dinner, we sat down and we knew already what to order, food comes out in a timely manner but my steak was way overdone, so I ask the busboy ( server looking at his cellphone) to change it, several minutes pass by and still no steak so my son decided to go to the bar ask the server about the steak and the missing side order, he seem to be bother by the request and he go to the kitchen where I can see just chatting with the "manager" her name is Sam according to him, several minute later he comes back and tells me that is going to be another five minutes and walked off, I raised my voice to call him again and ask for a manager. This is where it gets interesting, she comes over and with an attitude from the get go ask me what I can do for u, I explained the situation and she proceed to start making excuses about how long a refire steak is going to take. By this time my kids are almost done with their meals and I didn't have mine, she came over with the steak and throw it on the table like she was doing me a favor with and nasty attitude. The steak had a side dish that I dint ordered and the melted marshmallows was all over the meat, I told her that I didn't want it and she said " if u don't want it don't eat it, when we redo a steak we out some side dishes ", I never in my life I heard such of poor excuse, not only I didn't ordered, but it was all over the meat, what makes me think that it was a steak for a different table. I was so angry and I told her that I didn't want to eat anymore and just get me the check. Not only she didn't apologized, she literally kicked me out of the restaurant and illegally charged me for something that I didn't consume. I'm reaching out to you in order to put this person in a rigorous costumer service training or fire her for not having the skill to deal with a costumer. Not only she didn't take care of the costumer but she didn't reprimanded the employee for been on his cellphone when he's supposed to take care of the costumer.
This kind of manager is the one who bring big companies to bankruptcy. Poor costumer service skills and complete lack of sympathy for an aggravated costumer. I hope u guys will pay attention to this manner and make it right.
It costs me $80 for a meal I didn't eat and a good portion of bad attitude

Parlin NJ
Texas Roadhouse
Friday 13, 2018 went to eat at the Texas Roadhouse with my family
I ordered a House Salad in the salad nestled in was a clear glass marble
The waitress asked if I wanted another salad of course I said no
The manager came by and said if everything was okay.
I don't know where that marble has been and frankly I'm a disgusted.

During dinner at the Texas R.H. in Glen Mills, Pa on Baltimore Pk. I ordered 1/2 baked chicken which was served "undercooked" I called the waitress and showed her and she apologized and returned it to the kitchen. 5 minutes later, I was served the same chicken still undercooked and had the smell of being microwaved. I called the waitress again and she again apologized. She said she would report this to the mananager. The manager never came to our table. We were not credited for the item which I did not eat. We did not press the issue even though the restaurant was not crowded at 4:47pm. We ate at table 418/1 and our server was Kate. We will not return to this restaurant to which we have frequented over the past 2 yrs.

I called ahead for 15 golfer friends Sunday July 4th 2018.
3:00pm. Restaurant was not busy at all.
They said we had to stand there till everyone arrived.. we eventually went to the bar.
One couple had extra guests and called to say they'd be alittle late..
I went back to desk and spoke to a young man. Sorry I didn't get his name. Heavy guy and light hair.
He said we could sit at our table if I knew what to order for them for drinks
I said how do I know what they want to Drink!, There were 5 of them..
Then he says do u know what to ordered for them for their meal!
How could I possibly know what to order for them! 3 Adults and 2 kids!
It just went back and forth till I finally just walked back to the bar.
Frustrated as could be.. I couldn't believe what he was saying to me!
Finally a gal come along and took us to our table!
Thank goodness,
I have never been asked such impossible questions from a staff member..
I like Texas Roadhouse that's why I suggested we go there! But I sure didn't like him and
wish I had his name 😬
Thank you,
Gail Morneau
[protected]@aol.com

I had recently been hired on and started training at the Texas Roadhouse between deal and Sycamore Illinois. I show up 30 mins early to my 3rd day of official training and i am then pulled into the office by a hiring manager who informs me that my training is done and I will not work for them with absolutely no reason or cause as to why. I feel that I have been descrimitated against by the owner and his employees at this establishment and let go wrongfully and abruptly without explaination.

Myself and my family went to your Texas Roadhouse Restaurant located @ 280 Russell St. Hadley Ma. On 7/5/2018 @ 6:15pm my wife ordered a Sirloin Steak 6oz. and asked for it to be cooked medium it over cooked the 1st time 2nd time was cooked rare asked to have it put back on for one minute was left on way longer and came back a 3rd time over cooked and I'm pretty sure that you aren't supposed to put meat back on a grill that was brought to a customer and cut with the customer's already used utensils note the manager on the shift doesn't know what medium should look like and also allowed the cook to put that meat back on the grill I'm pretty sure that is a health code violation!
I'll be waiting to speak to the CEO of the company..
Thank you
Kris

Every time I order steak fries as a to-go side I ask for double fries. Today I was in a rush and I didn't have to time to let the restaurant know to pack the second side of fries separately. I get home & there's literally about 20 little frie "chips" as if they just gave me the bottom of the bag. I'm greatly disappointed, and this isn't the first time. This isn't worth my $11.

On 6/30/18 6:30 or earlier to order a catfish dinner I called in and order a catfish dinner and was told it would be ready at 15-20 Min. I got there and I waited over 30 min and order was not ready l had to ask where my order was and it still was not ready. I asked for a refund if not ready asp. The young girl brought my order and the fish looked old and broken up in pieces I told them I didn't want it and to give me a refund. She said she had to get the manager and I said Good let me talk to him. He came and looked at me and started refunding my money several reciepts came out I'd the machine and then he said her and I am sorry I said what if I was a secret shopper and he never tried to rectify the order and gave the wrong tickets my account is charged twice foe food that I didn't get and we called him and he still did nothing

The air conditioning at Texas Roadhouse on Bethel Road Columbus Ohio 43220 was not working on Friday June 29th - it was miserable in the restaurant. It should have been closed. I am contacting the Franklin County Health Department

The lettuce and cheese in my salad was warm! Honest to God it was literally warm- lettuce
This is unacceptable for hardworking people who don't get to go out to eat and when we do it is a treat
I would have expected much more from The Texas Roadhouse!
How disappointing!