Terminix review: Refusal of service that is paid for

Dear Terminix Customer Service,

I am writing to formally express my concern and disappointment regarding Terminix’s refusal to come to my home and perform the pest control service for which I paid. I was having a severe roach problem and was told that they could come every two weeks for a couple months. They came at their scheduled time and did whatever it was they do and I called for a two week follow-up (8/8), they did not show. I called again for a follow-up (8/14), again no show. The third time I called (8/25) they had the tech (Ethan Harvey) call me and he stated to me that is Supervisor, James Kirk, stated that he was not allowed to come back out until I paid for a full clean out. I do not have that kind of money, so my son and I cleaned, vacuumed and washed down all cupboards, behind and under appliances, etc. That did not matter they would not come back unless I paid for a clean out by Terminix. As a customer, I expected prompt and professional service as outlined in my agreement with your company.

Despite making timely payments and following all necessary procedures to schedule the service, I have been informed that your technicians will not be coming to my residence as agreed. This refusal to honor the service commitment is both inconvenient and unacceptable, and it has left me frustrated and dissatisfied.

I kindly request that Terminix provide a clear explanation of the refusal to perform the contracted service, as well as a firm resolution to issue and a prompt and full refund for the payments already rendered. Additionally, I would appreciate information on how this situation will be addressed to prevent similar occurrences in the future.

Please respond to this letter within seven (7) business days. I would like to resolve this matter amicably and my concerns be addressed.

Thank you for your immediate attention to this matter. I look forward to your response.