Tepperman's review: Customer care services

- I bought a TV on October 8, 2023

- policy states that I have report within 24 hours after you have received the product

- took TV out of the box and when I plugged it in it was broken and half the TV screen did not work

- I told the representative that I did not break the TV, we did not drop it and had two people at all times to handle the TV

- I called and left a voice message for the purpose of record keeping because they were closed

- no one called me back and I called on the next available business day which was Oct 10, 2023

- on the same day I sent pictures and a claim was open

- I waited no one called me back to inform anything after waiting for one week

- when I called the second time, they requested additional pictures which I provided the same day

- I waited another week and nothing

- I called today and still waiting on a response and not sure if it is from warehouse and I this point I do not care

- I have been waiting 3 weeks to resolve this issue and this is my last internal approach to resolve this isssue

- my next steps is to contact BBB and then the Consumer Ombudsman