Bought a new couch from wharncliffe rd. Locationon on march 16 2017 paid in full that day. Within a week of purchase heard the first loud noise come from inside of couch, afew days later heard the same noise again and at that time realized springs were coming loose a ripping thru material on bottom of couch. Technician was sent out and couch was opened and not repaired and left that way with the staples left on the floor. We were told he did not have time to fix that day 40 mins was not enough. When he returned the next day (After having to debate a 7day waiting period with cus care) he repaired it (so we thought) and was gone in a half an hour? Within a weeks time it has made the same noise and a new spring was sticking thru the material at the bottom of the couch. After being told or tech would be there between 9.15 and 11.15am the next day after yet another great experience with their totally unprofessional and rude staff at customer care telling us to wait a week again. The tech arrived at 1.30 pm. And opened couch. Not only was there multiple springs ready to come free from there clips, the ones that were repaired were also ready to come loose. The tech and myself were in agreement that it was a design flaw. (He later told his uppers that I refused repair that was a lie) after an all day web off bull from customer care all the way up to management. We have been offered a reselect option. They also want us to pay for dlivery again. We don"t want furniture we want our money back.