Temu – Page 6

I try to use my husband's credit card I have tried several times over and over and over it will not accept mine it's saying something about charges dispute it how can that be when I'm just now placing an order it's really stupid if I put a brand new credit card and it should work it will not allow me to use a brand new credit card which I know it works it's my husband's job and his debit card I should be able to use it at any time for any purchase you guys are losing tons of money and tons of customers by doing this stupid stuff you guys need to get it together I think this will be my last order with you I am pretty upset on how you handle your website you guys need to upgrade you've got tons of bugs and glitches please get rid of it cuz I'm not going to keep on spending any of my money with you when you don't have this service up and running like you should pathetic pitiful sad company sad sad sad get it together please get it together

I used Temu for the first time last month. I was given a discount coupon for my next order. However, when I got ready to use, it expired within 30days. When I contacted the company for a replacement coupon, they sent an email asking if I would accept 20% coupon. I responded to email and agreed to percentage. However, 4 days passed and no reply from Temu. I called to asked customer service for a coupon and they still indicated they could not give to me. By the time this occurred, a lot of my items were now out of stock. I asked to speak with a supervisor and was on hold for over and hour, I forgot I was on the phone because the rep did not come back. The items are cheap, but they need better customer service and not waste people time while they play on the phone or are sleep while your waiting on hold. I will shop with another company.

So I had placed an order #PO-037-[protected] on July 9/2023

I then received said order as listed above but to my surprise I only received 2 items from a over $40.00 order and the package it was shipped in was damaged with a hole in the bottom right corner that had been taped over.

I then tried to get a refund following the steps on the app and had checked off everything that was missing from this order as well as I attached photos of the damaged package and contents. It went under review with Temu... the following morning I checked to see if I had gotten my refund and to my surprise it was denied... apparently they checked and it was indeed packed and shipped properly. I then contacted customer support and was told to again redo the request for a refund and so I did including sending the customer support person more photos and attaching more photos to my second refund request.. well low and behold the next day denied again.

so I went back and contacted customer support a 3rd time to be told to yet again redo the refund steps on the app as I had previously done and they also created a ticket for me to be able to speak with management. yet again denied, was also informed that even if the customer support people feel a refund should be given they are not aloud to issue refunds, after speaking with a manager for 3 days! I was in fact denied a fourth time because "my package was indeed packed and shipped properly"

I will no longer be using or ordering from temu again not only am I out my money but I never even had the option to get it back. I do not think anyone would like to not receive purchased goods and then not be given a full refund for everything they are missing. If I wanted to have money taken from me id for sure do it differently next time.

I placed an order a few weeks ago received it yesterday. When I opened the bag half of what I was expecting to get was missing. So naturally I go on and request a refund and help from Temus Customer Service. Big mistake because Jonei C who was my agent refused to comprehend what I was trying to explain. She kept speaking in circles, asking the most pointless questions like “did I recognize the delivery driver?” Finally when I got angry I told her I just wanted a refund for my entire order. She proceeds to tell me she will only refund the 3 small items I did get which maybe added up to $4. When I inquired about the money for the missing items she tells me that she doesn’t know what to tell me and she won’t refund me for those. Then completely stops responding to any messages I was sending and questions I was asking.

I wanted to return three items to temu. Printed return label that has to be used by 6/26z I mailed back with label from ups on 6/26. I haven’t received refund. Message says I didn’t return by 6/26 so label had to be reprinted for return. I have tried calling and on hold more than one hr.

Order number 211-[protected]. The refund was supposed to be about $37.00. Ty Sara [protected]

[protected]@aol.com

On July 13th I received a package from Temu. I had order 9 items in total, but 4 of the items were missing from my order totaling $22.02. According to TEMU'S Purchase Protection Program I am entitled to a refund for missing items so I initially felt assured shopping with TEMU. BUT, my request was denied. I have spoken to 4 different customer service representatives who are all giving me misleading information. I put a ticket in with TEMU and received a response on July 15th stating I would be receiving a refund in TEMU credits and to wait 72 hours, which is fine. BUT THEN, less than 24 hours later I received ANOTHER RESPONSE on my ticket from a different representative saying my refund was denied. This has caused me so much stress going back and forth with TEMU. At this point it is about more than the money. Its about the fact the I am receiving so much misleading and false information. If TEMU so confidently pastes their "Purchase Protection Program" the they need to actually stand by it. This company is clearly does not have things organized and together internally and something needs to be done. I have attached pictures of both messages received on my tickets through customer service. You can clearly see why I would be confident I would have a refund initially, to less than 24 hours later having that confidence crushed. I am so done with this company. I want my money back NOW.

Friday eve I started talking with service worker. She made it like I was stupid and said try again tomorrow cause she couldn't help me. Next day Saturday July 5, I messaged and was told prome expired. I was in tears. When I placed order I was on way to emergency hospital all night. That not possible. She then said she redo my prome! So funny 20$ off $100 order. I won't be shopping with this place and I will strongly urge others to use WISH. I did not deserve this and still no one has even tried to make it right. That's says so much about this company .

Tina Wortman

[protected]

[protected]@gmail.com

I been shopping from Temu for a long time and they have the worst customer service and the supervisor is worse they been slamming millions of customers with this minimum requirement on our accounts and when we met it automatically increased from $15 to $30 and I told customer service that I want the minimum requirement cause I work two jobs and mostly all my money goes and when I try to purchase something it says $15 minimum requirement and I spoke to customer service and they and the supervisor were extremely rude and won’t remove it. I am this close to tell my friends and family to leave Temu for good and I am close to deleting the app and closing my account

My order was never received! Tracking shows it was delivered; but Delivery confirmation proof was never provided - it never made It to my listed shipping address. It was not accidentally placed elsewhere &/or taken by neighbors! — it was Stolen by whomever was responsible For delivering the item to me! The tracking not through usps; Therefore I wasn’t able to have anything Done by the shipment co. They Sent me to contact you! I’ve been ignored by your customer Service agents numerous times, Being sent the same repeated generic Email stating that “your investigation shows it was delivered & there is Nothing more you can do” Which is beyond disrespectful! I’ve called your customer service Number HUNDREDS of times & Was never sent through to an actual Human representative. I’m going to Report your company & file numerous Complaints about your lack of Customer service & not showing Your customers respect. I’ve order From you before; but I will now never Order anything again; & will hope To shut you down for not acknowledging My concerns! I deserve a refund, Sincerely - you are responsible For the the issue of false delivery & it shouldn’t continue to happen! I’d like upper management to Contact me asap in reference to my Grievances!

APP for Smart Watch leads you straight into a scam without warning. You think you are calling to have the smart watch connected to the phone through the app for free, and then they lower the boom on you at the end with an annual fee. Immediately after pushing the button, I was notified by the bank that two charges had already been made to a dating website in California. My bank cancelled the transaction and sent me a new card. I still don't have the watch connected to the phone. I filed a verbal complaint and someone was to call me to get it handled, but no one has called and probably won't.

Dave Mosley

so im doing the free game items and i was just observing at the fact everyone ik has temu so there are new app users i cann send my link to causing me not to get the free stuff…and idk what to do tbh..i was doing the “invite friends & get free gifts” and the last thing i need is to get a new app user and no one i know is a new app user causing me not to get free gifts.. thats the problem no one i know is a new user so its inevitable for me to get the free gifts i did, and when i mean everyone i know I mean EVERYONE, and i dont wanna start sending to random strangers because thats weird and dangerous.

So the reason why I'm writing this is because Temu.com has been spamming me numerous times on my browsers and I'm not gonna take the harassment nor the spamming anymore and it needs to stop and stop right now and I'm very upset with that company right now and I'd rather be taken off of their list of people to advertise to from here on out and I'm not interested in anything that they're trying to sell to me and I feel like they're trying to scam me and persuade me to buy their products

Best regards Ben McKinney

I see that the elephants are on the packing line again. I ordered 6 fadaora hats, and every one of them was crushed during packing out. I needed to return all 6 hats and hope that my reorder is packed properly, which I sincerely doubt. Apparently Temu doesn't give a damn if items are damaged while being prepared for shipment. I've ordered hats at least 7 times, and there have been damaged hats with each order (usually 75% of my order is not usable. SHAME ON YOU!

Clothing items are extremely small, but are marked as US sizes. Makeup items do not look right, phone and computer items are not sized correctly, beauty items do not work as described, and more. After several attempts to respond to this company regarding pkg return and phone contact information, I have received NO response. They have overcharged for these items and have charged my CC for 2 more pkgs. that have not been received! I have been trying to figure out how to stop this company from China from being able to do business in this country to no avail. Hopefully they can be stopped before everyone in the US gets taken.

I placed an order on May 2, 2023 and still haven't received it. I gave them my tracking number and phone numbers and they still say they can't find my order. They owe me $52.92 and another charge for $1.59. It said CHECKCARD 0502 Vigonts Hong Kong. I would suggest that you do not order from this company. My tracking # is 24259403122032247088040 they should be able to trace it from that. Sincerely, Brenda Scalzo

29/06/2023

i went to the westpack bank to inquire if there is bank restrictions to use the debit card for internet shopping ? they came back and informed me that there must be a temu site restriction for the westpack debit card , and as well that you should fix it yourselves !

if you want me to pay $174.84 order dated 6/20/23 for those items , then you must find the problem on your own site, and fix it immediately !

when you fix the problem , email me immediately on : [protected]@gmail.com

OR AS WELL BY TEXT ONLY TO MY MOBILE : [protected]

TRY TO DO THAT BY 7PM TONIGHT

I'm sure that you have elephants packing my orders. This is the 5th complaint I've filed about my orders.

My most recent order contains 11 hats. Out of the 11 hats, 6 were crushed during pack out. This is an ongoing problem and nothing seems to be happening to rectify the problem. It would be very. Ice if there were some quality control on the packing line.

YOUR PACKING PROCESS IS DISGUSTING!

You must have monkeys packing your merchandise. I continually order felt fadora hats, and with each order, more than half are not usable because they have been shoved into the shipping container without any regard as to the damage they are causing to the items ordered. You are cramming 12 to 14 hats in a box that was meant to hold no more than 7 hats comfortably. This means I have to apply for a credit for the damaged items, and reorder the damaged items hoping they will arrive in good condition with the replacement shipment. We'll, that's not always the case. Damaged items are continually received, and only by luck do I receive 15 % of my order that I can use. Thus continues to be very frustrating, when I am counting on receiving goods that I can use.

GET IT RIGHT PEOPLE!

I had a really frustrating experience with Temu (temu.com) recently that I wanted to share with anyone who might be thinking of making a purchase from them. I ordered some holiday outfits 8.5 days ago and they still haven't even been shipped to me yet. According to the website, they were supposed to have been sent to USPS (the shipping company) within 2-5 days.

When I contacted their customer service through their chat feature, I was told that they would submit a ticket to look into the issue. But when I called in to follow up, they said that no ticket had been submitted after all. At this point, I was starting to get pretty worried that my package was lost or something.

When I asked the customer service representative on the phone to look into the issue, she said that she would have to submit another ticket to the department responsible for the shipping facility where my package was being held. I couldn't understand why this was necessary - why not just ship my package to me already? She couldn't give me any guarantee about when my package would actually be sent out.

To make matters worse, the shipping facility in question is located in a small town that has a USPS office right there. It's not like my package has to travel far to reach its destination. It just seems absurd that it's been sitting there for so many days without any action being taken.

When I objected to the delay and asked for some kind of explanation, the customer service rep just gave me the excuse that it's the holiday season and things are busy. But that doesn't really make sense - the package should have been on its way to me days ago, before things got really hectic.

Finally, when I expressed my frustration at the delayed shipment, they offered me a $5 store credit as compensation. But honestly, I have no desire to buy anything from them again after this experience. It's been a really disappointing and stressful process so far, and I'm not sure when (or if) I'll actually receive my package.