Tempe Honda
reviews and complaints

This dealership sold me a car that was supposedly thoroughly inspected but when I took it to my mechanic after buying it, I found out that it had a homemade trailing arm (part of the rear suspension) that my mechanic said was "not safe to drive." The CARFAX report showed that the car had been in an accident with "moderate" damage, but it was still drivable. When my mechanic showed me the part in the service bay, it was clear that it wasn't supposed to be there, and I don't know much about cars. The homemade trailing arm was just a metal rod with bolts welded on to make it longer. The place where it attached to the vehicle frame had also been changed and welded. They also sold me a warranty that was supposed to cover everything, but they conveniently didn't include the rear suspension, so it wouldn't have covered this homemade part. When I brought the car back, they said they were all about customer service and then tried to sell me another vehicle (which they had originally said was a year newer than it actually was), even though they knew it was above our budget. They're selling a lot of cars now that the pandemic is slowing down, but they're not taking the time to properly check the trade-ins. They seem to care more about selling a large quantity of vehicles than ensuring their quality.

I've been callin' Tempe Honda dealership to find out 'bout my warranty coverage, but nobody seems to know 'bout it. They keep transferrin' me to finance, but they never answer or return my calls. I don't know what to do. I'm payin' for extra warranty on my paint and dent coverage, and I wanna get my service done.

We had 3 mitagation control problems while driving the Honda Civic 19, and one Brake System problem that pops up on the dashboard randomly. It aint safe to drive with the Collission Mitigation System Problem, Road Departure Mitigation System Problem, Adaptive Cruise Control Problem, and Brake System Problem on the dashboard.

On Friday afternoon, January 29, I found the right car for us on the Tempe Honda website. The 2020 Civic LX was being offered at $21,755. After crunching the numbers and having been pre-qualified by Vantage West, I spoke with salesman ***, and offered $22K out the door for the car; that was at 3:24, by 3:30 he called me back and told me he could do the deal. World's fastest deal, I thought. Good. At this point I knew nothing of the dealership's "Bananas" sale. I never saw notice on the website, nor was it ever mentioned. We paid $19,524.08. Two days later, we found a sale tag stuffed between the seats offering the car at $17,998. Photo available. My wife ***, contacted our salesman *** and asked for an explanation. He stated that the sale price was for military and college grad incentives. He also told her that we received a better deal than we would have at that price. I know both of those statements to be false. I wrote *** an email disputing his explanation.

On Friday afternoon, January 29, I found the right car for us on the Tempe Honda website. The 2020 Civic LX was being offered at $21,755. After crunching the numbers and having been pre-qualified by Vantage West, I spoke with salesman ***, and offered $22K out the door for the car; that was at 3:24, by 3:30 he called me back and told me he could do the deal. World's fastest deal, I thought. Good. At this point I knew nothing of the dealership's "Bananas" sale. I never saw notice on the website, nor was it ever mentioned. We paid $19,524.08. Two days later, we found a sale tag stuffed between the seats offering the car at $17,998. Photo available. My wife ***, contacted our salesman *** and asked for an explanation. He stated that the sale price was for military and college grad incentives. He also told her that we received a better deal than we would have at that price. I know both of those statements to be false. I wrote *** an email disputing his explanation and asked he pass me to his manager. I heard back from Tempe Honda GSM *** to address the issue. He first told me that sales price applied to military and college grads. When I informed him that I was well aware of both programs, and that they offer only $500 in incentives, he then refocused on my trade-in. Explaining to me that had the car been priced lower, I wouldn't have gotten as much for my trade, I responded that had the car been $1500 cheaper as advertised, with financial objectives exceeded, my trade would have been easy. He actually laughed, and agreed with me. Given the fact that the sale tag was literally ripped off the mirror and hidden between the seats, and that the salesperson and GSM both misled me after the fact, I'm contacting you. We've always been polite and have never asked for anything. We're hoping someone will do the right thing. Best