Tedder Industries’s earns a 5.0-star rating from 9 reviews, showing that the majority of concealed carry enthusiasts are exceptionally satisfied with their holsters.
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Replied
I ordered a holster The tracking information said that it would be delivered July 6Nothing has arrived I've tried to get in touch with the
I ordered a holster The tracking information said that it would be delivered July 6Nothing has arrived I've tried to get in touch with the shipper No response Call the post office No response file a claim with the post office no response
The complaint has been investigated and resolved to the customer’s satisfaction.
I do apologize that your order has not arrived yet. Our system shows a quoted ship date of 07/01/20 -- 07/05/20 and a Quoted Delivery Date of 07/08/20 -- 07/14/20. I am seeing that UPS Mail Innovations did quote you an estimated delivery date of 07/06/20 and we are beyond that date. With this said we are seeing delays with all carriers right now due to Covid-19 and shipping volume in general. We can create a reship order but our policy is to wait until the package is still undelivered 8 days past the quoted ship date. In almost every instance we do see the package arrive. I truly apologize that this has affected your experience with Alien Gear holsters. I left you a voice mail with my contact info and hope to hear from you. Thank you.
Maxwell W
Director of Customer Service
***
***@tedderindustries.com
Replied
I ordered a holster from this company on 5/11 and here it is 4 weeks later and they won't respond to emails or even let me know when I will
I ordered a holster from this company on 5/11 and here it is 4 weeks later and they won't respond to emails or even let me know when I will receive my holster. This company was fast to take payment yet their customer service is absolutely horrible.
The complaint has been investigated and resolved to the customer’s satisfaction.
Let me start by apologizing that our lead times have increased so dramatically. We are just a small holster company in North Idaho and our order volume has increased at an unprecedented rate. It was never our intention to mislead you, or anyone about our lead times. We truly are hand building holsters as fast as we can. We do hand build holsters to order in order to keep overhead down so we can provide a quality, American made product at a very competitive price.
With that said, I have hand delivered your order number to our production lead and you should see your order ship in the next 24-48 hours. I will also reach out by phone to let you know what steps we are taking to resolve this for you. Thank you.
Maxwell W
Director of Customer Service
P 208.704.1888 I D 208.215.2046
***@tedderindustries.com
Replied
When ordering the product in the description it stated that the product would be delivered by June 8th
When ordering the product in the description it stated that the product would be delivered by June 8th. No luck with customer service all they have to say is “due to the surge in orders we have a lead time” no mention of when I will receive the product or provide any other details.
The complaint has been investigated and resolved to the customer’s satisfaction.
We do apologize for the long lead time to hand build your product. We have seen delays with our suppliers and unprecedented order volumes that have contributed to these increased lead times. You were quoted an approximate lead time of 30 to 35 days and we are 3 days outside of that. We have expedited your order and upgraded your shipping to 2 Day air. I have also reached out by phone and left you a voicemail. Thank you.
Is Tedder Industries legit?
Tedder Industries earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Tedder Industries. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Tedder Industries resolved 100% of 9 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Tedder Industries has registered the domain name for aliengearholsters.com for more than one year, which may indicate stability and longevity.
Aliengearholsters.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Aliengearholsters.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Aliengearholsters.com you are considering visiting, which is associated with Tedder Industries, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Tedder Industries as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for Tedder Industries have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Tedder Industries website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Aliengearholsters.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Aliengearholsters.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Tedder Industries.
However ComplaintsBoard has detected that:
- Tedder Industries protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- A website associated with Tedder Industries has been reported to be selling weapons online. It is important to ensure that the website and seller are legitimate, and to abide by the laws and regulations of your country regarding the purchase of weapons.
Replied
Order number Not received my order *** and there is no way to get in contact with you
Order number Not received my order *** and there is no way to get in contact with you. I tried using the chat I started off at 34 ... got down to 17 and then it went back to 34. Unacceptable! You won't answer your phones or return calls. You took my money and never delivered a product and are not responding to phone calls or emails.
The complaint has been investigated and resolved to the customer’s satisfaction.
As per our phone conversation I have refunded your money and again I do apologize for the delay in both the creation as well as the delivery of your order. Thank you for the chance to rectify this for you. Thank you and have a nice day.
Maxwell W
Director of Customer Service
P *** I D
Replied
I ordered 2 products May 26 and have not recieved any information on the order
I ordered 2 products May 26 and have not recieved any information on the order. The order is only listed as "confirmed" on their website. The estimated ship time was June 10th - 24th and it has still not shipped as of July 11th. I tried reaching out by phone 3 times. I entered my phone number to be called back but when I was called I just got a recording.
The complaint has been investigated and resolved to the customer’s satisfaction.
Again I apologize for the lack of communications. As per our conversation I am glad you gave us the chance to make it right. Thank you for your business and have a great day!
Maxwell W
Director of Customer Service
P 208.704.1888 I D 208.215.2046
***@tedderindustries.com
Replied
I placed an order for a holster on May 19
I placed an order for a holster on May 19. It has been 37 days since the placement of the order and I still haven't received my product. I was quoted a delivery time frame of 30 to 35 days. I've contacted customer service two times, first through the help desk and second through live chat. Customer service was not of much help, they told me there would be delays due to increased order volume. I was never told a specific date of delivery.
The complaint has been investigated and resolved to the customer’s satisfaction.
e are very sorry for the extended lead time to hand build your chest holster. We have given your order to our production leas and you should see it ship in the next 3-5 days. We have also upgraded your shipping to 2 day air. Be advised that orders to Alaska may have a little extra delivery time involved. That is what we have seen more frequently to orders being shipped to Alaska. Again we apologize and are happy to get this out to you. Thank you.
Replied
I ordered my holster originally on May 18
I ordered my holster originally on May 18. Customer relations did not allow contact via email, live chat or phone for 2 weeks eventually they answered. The customer service representative was very helpful and very understanding. She informed me that changing my order to a different material and holster would increase my order process time and ship date due to that material being in stock. It has now been 30 MORE days and I can not reach anyone in customer service via email, live chat, message or phone call. 5/18: *** As of June 5,2020:
The complaint has been investigated and resolved to the customer’s satisfaction.
We do apologize about the wait after we made those changes to your order. In the hopes to show you that your time is valuable to us I have refunded your order in full. I have also taken your order to our production floor and you should see it ship in the next 3-5 days and arrive in the next 7-10 days barring any delays with UPS. We have been extremely inundated with business as well as had supplier delays and it has been our number one goal to reduce the time it takes to get an order built and shipped. Thank you and have a nice day.
Good Customer Service means EVERYBODY wins.
Maxwell W
Director of Customer Service
***
Maxwell.W***@tedderindustries.com
Replied
On 5/17 I placed an order with Alien Gear Holsters-I was quoted a delivery date of 6/26 due to COVID-19
On 5/17 I placed an order with Alien Gear Holsters-I was quoted a delivery date of 6/26 due to COVID-19. It’s July 5th and not only have I still not received the products, but I can’t even get a hold of customer service to cancel the order. They are not responding to emails, not answering the phone, and tonight I spent 90 minutes on their live chat and I was never helped-honestly I think they just stopped doing the live chat altogether tonight. Either send me the products I ordered or cancel the order and refund my money (I notice COVID-19 didn’t affect the billing department at all).
The complaint has been investigated and resolved to the customer’s satisfaction.
I would like to start by apologizing for the experience you have had with Alien Gear Holsters. We have had multiple supplier delays, much of our staff is opting to stay home or being sent home if they show any signs of illness. Beyond this, with all of the recent events, we have seen an unprecedented increase in order volume in the last 3-5 months. We are working through these challenges as best we can and we apologize for any inconvenience and the long wait times to reach our customer service team.
With that said I have personally delivered your order to our production manager and requested your order be upgraded to 2 day air. I also called you and you may feel free to reach out to me directly if you have any other questions or concerns. Thank you.
Maxwell W
Director of Customer Service
P 208.704.1888 I D 208.215.2046
***@tedderindustries.com
Replied
To be completely fair, Alien Gear makes a quality product
To be completely fair, Alien Gear makes a quality product. That being said, their customer service is ABYSMAL! This is the 3rd order that I have placed with them and have had nothing but problems with their product delivery. Honestly the only reason that I ordered from them a third time was because I needed a part to go with a holster I had already ordered. I placed my order with them in May 9. The lead time showed 5-7 days when I placed my order. My payment was immediately deducted from my checking account (they never seem to have a problem processing those) and, to date I am unable to find any updates as to the status of my order. I have tried to contact them by email, and now receive an automated response that they are no longer answering emails and have moved all of their customer service reps to answering phone calls. I have tried numerous times to contact them by phone and have placed anywhere from 40-87 in line to speak to an actual person. I have left my number 6 times for a call back and have yet to receive one. I believe that I have given Alien Gear every opportunity to address my issue and they have made no attempt to resolve it. I’m now stuck with a fairly expensive holster that I can use and no way to resolve this issue
The complaint has been investigated and resolved to the customer’s satisfaction.
I am very sorry for the experience you have had with you last order with us. We have had Unprecedented order volume due to Covid-19 directly followed by the Riots. I have Refunded the cost of order
number *** in the amount of $48.78. I am also pleased to let you know that order was shipped on June 15th. I left a voice mail with you and would like to speak with you if it is possible.
While these have been very challenging times it should not have affected you the way it did. We are a small American company in North Idaho and, while growing, were not prepared for the order or interaction volume we
have seen over the last 3 months. I hope to get a chance to speak with you. Thank you and have a nice day.
Maxwell W
Director of Customer Service
Alien Gear Holsters
Overview of Tedder Industries complaint handling
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Tedder Industries contacts
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Tedder Industries phone numbers+1 (208) 215-2046+1 (208) 215-2046Click up if you have successfully reached Tedder Industries by calling +1 (208) 215-2046 phone number 0 0 users reported that they have successfully reached Tedder Industries by calling +1 (208) 215-2046 phone number Click down if you have UNsuccessfully reached Tedder Industries by calling +1 (208) 215-2046 phone number 0 0 users reported that they have UNsuccessfully reached Tedder Industries by calling +1 (208) 215-2046 phone number
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Tedder Industries emailssupport@aliengearholsters.com99%Confidence score: 99%Supportdealers@aliengearholsters.com82%Confidence score: 82%
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Tedder Industries address4411 W Riverbend Ave, Post Falls, Idaho, 83854, United States
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Tedder Industries social media
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I ordered a holster The tracking information said that it would be delivered July 6Nothing has arrived I've tried to get in touch with the
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