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TD Ameritrade Customer Service

TD Ameritrade, Inc.

200 South 108th Avenue
United States - 68154

Customer Support Phone Numbers

+1 800 669 3900(Existing Clients)
1 2
+1 800 454 9272(New Account)
2 0
+1 800 368 3668(International Support)
1 0
+1 402 970 5805(International Support)
1 0
+1 800 213 4583(Retirement Consultants)
1 1
+1 888 376 4684(En EspaƱol)
1 0

Mailing Addresses
200 S 108th Ave., Omaha, NE 68154-2631
Existing Accounts
PO Box 2209, Omaha, NE 68103-2209
New Accounts
PO Box 2760, Omaha, NE 68103-2760

TD Ameritrade Complaints & Reviews

TD Ameritrade / ira

Kay Knowles on Sep 7, 2018

I am the executor of my fathers accounts. I have asked three times for someone to send me the documents my father signed 11/21/2013 with Scottrade when he opened his IRA account (#73055513-was #73058320) but to date no one has forwarded the documents to me. All IRA Agreements, Beneficiary...

TD Ameritrade / my account has been stopped without permissions and I have no clue where my money is..

Shanetta Davis on Jul 14, 2018

SHANETTA DAVIS. SSN 306862830 Someone has made my TD account locked without notifying me changed all my pass codes to login portal has been blocked for no reason and no represetative/ones telling me why. I have legal rights to know about my money ive waited for answers just got disrespected told...

TD Ameritrade / not giving me my money back

matt rouker on Jul 10, 2018

I closed out my brokerage account nearly 3 weeks ago at the local t.d. branch due to terrible customer service. they promised me to mail me a check the next mid-week. the check has still not arrived 90k, and neither the branch or the home office will talk to me on the phone about. a...

TD Ameritrade / brent ure

Ryan Almsan on Mar 23, 2018

Don't ever invest your money with this guy Brent Ure! He is in a lawsuit for stealing people's money & putting an investment scam. Google him first & it will show you the business that he shut-down because of fraud. DO NOT TRUST THIS GUY! He should be in jail! He sway you by making you...

TD Ameritrade / back office accuracy / accounting / customer service

seminole21 on Jan 25, 2018

I wrote TD Ameritrade a check for $20, 000. They then cashed my check and then only deposited $20 in my TD account. Naturally upset, I called them immediately and their only resolution was just push me aside, give me a "case number" and told me to wait 48 hours for someone to contact me...

Scottrade / cannot release funds from discount brokerage

Marie Lisette on Sep 13, 2017

I inherited an estate but unfortunately a sizable amount of the estate is in a scott trade account. I hired a cpa and an attorney to help settle this estate. Scott trade was very difficult to deal with. We believed the account had been put in my name in june, 2027. No statements. Decided...

Ameritrade / Unauthorized trading and margin account abuse

Frozen23 on Mar 23, 2017

Ameritrade has over a period of 3 years managed to overcharge me when closing trade with the excuse that market makers will not me pay more for the option. In order to close the trade I have to pay ameritrade the natural price because they refuse to even execute my closing order unless I...

TD Ameritrade / They closed my account without notifying me!!

John Melley on Jan 27, 2017

In Nov of 2015 I opened my TD Ameritrade account and am relatively new to online investing. I put $100, 000 in the account and bought a stock. I complained that I thought I had purchased 2500 shares of a stock only to find out that it only gave me 250 shares. I complained and had someone...

TD Ameritrade / After 10 years of trading, they suddenly closed my account

marynapiatrova on May 22, 2016

I am a citizen of Belarus. I have account for 10 years. Now TD Ameritrade requested the Letter of Explanation and 8-WBEN form. I submitted them. After a few days, they notify me, that do not like Belarus and closing my account. Do they have a rights to do that ?

Scottrade / Brokerage

Reviewer48814 on Nov 5, 2015

In 2013, my Scottrade Brokerage and Scottrade Bank account was hacked. Somebody accessed my account and initiated over $800, 000 of ACH transfers which were then used to trade stocks at enormous losses, essentially buying stocks in my account at a premium while another account was selling...

Scottrade / Cybersecurity Failures

Reviewer50662 on Oct 18, 2015

On behalf of the 4.6 Million+ customers who had their personal information exposed as a result of vulnerabilities within Scottrade's security systems, I kindly would like to inquire: Why did Scottrade ignore the following warnings about inadequate security systems? The variou...

TD Ameritrade / Inability to Execute

Reviewer33834 on Aug 28, 2015

Last Friday (8/21) I called to sell off a mutual fund I was holding because the market was going crazy and I viewed it as a sign of what was to come. I wanted cash on hand when things went volatile, and called to ensure that my trade went through and that I had cash in hand come Monday...

TD Ameritrade- Trade Architect Platform / Constant Trading Problems

Bluebird101 on Jul 19, 2015

I've been a long term customer for about 20 years. My first problem started with the merger of Ameritrade and TD Waterhouse in which idle cash was shifted into the lowest earning sweep account despite an agreement on a specific investment vehicle. After complaining to the SEC, they...

TD Ameritrade / Unilateral action without authority

Glawson on Feb 14, 2015

What a ridiculous organization! They unilaterally iquidated my holdings without any proper communication. Apparently, this action was driven by a regulatory issue in my home country which after 14 years prohibited me from trading directly through the U.S. trading platform. That i...

Tdameritrade / futures brokerage

bridger jim on Aug 15, 2014

I started trading commodities in my tdameritrade accouunt. I did not expect them to be be a crack commodity broker, given that they are a stock house, but they are horrible. They will not allow you access to your open trade credit for either withdrawl or additional positions, without a one...

TD Ameritrade / poor service

DPO_ on May 28, 2014

1) I scheduled a phone meeting, no one called. One broker (Sean Hanley) later told me that he called my phone and left a message, but there was no message, and no call in my phone log. I think he was simply lying to save face. 2) After transferring my account from UBS, only some of the...

TD Ameritrade On-Line Brokers / On-Line Trading Experience

Bluebird101 on Mar 5, 2014

Trading using Trade Architect has been plagued with a lot of technical problems that should avoided by a brokerage of TD's stature. Real time activity is compromised by this trading platform's data that is often not updated quickly which creates real problems. Depending upon who...

TD Ameritrade / Tax filing issues

Snoopy 1954 on Dec 21, 2012

TD Ameritrade in their infinite wisdom, changed an address for my father for his temporary address in California for four months, and reported the taxes to California. Of course you can't deal with tax companies in California, and Ameritrade did nothing to resolve the error in...

Td Ameritrade / Thinkorswim / Shutting down trades

only1life on Dec 13, 2012

I have had trading accounts with both TD Ameritrade and Thinkorswim for over 3 years. In November, I opened my accounts to find all my existing stocks and options sold. Thinking it was a security breach, I contacted customer service for both accounts. I was told TD Ameritrade made a...

TD Ameritrade / You pay for THEIR mistakes

TDistheworst on Nov 20, 2012

After being an Ameritrade customer for more than 10 years, I was informed that I was no longer acceptable as a client (due to being a resident of either Switzerland or Dubai, apparently). I got 2 different email responses saying that 1) my account would be liquidated and 2) no, my account...