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TD Ameritrade
reviews & complaints
TD Ameritrade
reviews & complaints

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69 complaints
17 resolved 52 unresolved

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TD Ameritrade reviews & complaints 121 - 69

TD Ameritrade complaints 69

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TD Ameritrade - trading

BUYER BEWARE AS YOU GET WHAT YOU PAY FOR!

Stay away from Sctottrade as their computer/technology can tremendously offset their cheap $7 trades(you do get what you pay for).

I made a trade end of day that Scottrade lied and told me was made after the market closed and was sold for a $1000+ loss! It is bad enough for Scottrade's latency to cost you $1000+ but to have their Comppliance Dept either outright lie and say you made the trade after hours or for them to be misled by their obvious lack of technological investment is unacceptable. When I make a $30, 000 trade...I DO BELIEVE I KNOW WHEN THE TRADE WAS ENTERED!

Stay away from Scottrade or you will lose ALOT more than the meager savings due to those $7 trades.

Scottrade and Options First is a joke. They have had several glitches as they call them. They are constantly wrong and most times have a zero balance in my account and on more than one occasion they have refused my trade saying I don't have enough to cover the buy, when I did, and than by the time they fix the glitch the price has gone to far away to get it at a reasonable bid/ask. They will also tell you that they are researching the problem than you wont here from them unless you chase them down.

Did you print out a confirm showing the time of your trade? Why not? Why are you waiting until the end of trading to make a 30K trade? (Market timing, live by the sword and die by the sword.) How do you know it wasn't your internet provider fault? or your phone line? Don't wait next time and get your trade in early to avoid problems. Stay away from Full Service firms too! They will turn away that kind of business. Good luck.

R
Jun 07, 2010

TD Ameritrade - it was several years ago now that td ameritrade stole $1200 from me

It was several years ago now that TD Ameritrade stole $1200 from me. They did it legally (technically). I had shares of IVAX which was being taken over by TEVA in a stock and cash merger. TD...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TD Ameritrade - missing $

there seems to be money missing from my account at Scottrade. this may have happened more than once in the past year. when i brought this to their attention, so maybe we could try to figure out what had occurred, they essentially informed me that this was impossible. when i persisted, they informed me that my account would be closed, not allowing me to trade, essentially freezing the account. the reason " they could not provide the level of service i needed". thanks Scottrade.

They do have a very difficult time dealing with people who trade actively. I don remember there was a disconnect between the timing on sales, gainskeeper, balances etc. They also have problem with elite. There is an option on a pull down to refresh the screen. This will correct errors they create in real time. What good is a real time screen if it is so poor in performance they they provide a pull down to correct there problems.

They are not there problems, because they don't care.

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TD Ameritrade - theft of $15,000

On 1/16/09 TDA confirmed in writing multiple times that I shorted UDR at $25/share and assigned it Transaction # XXXXXXXXXXX and CUSIP #XXXXXXXXX. $19, 979.89 was credited to my account.

On 3/17 at 09:39:01 I bought 800 shares of UDR at $7.40 to cover my position. Transaction #XXXXXXXXXXX and the same CUSIP Number proved that these were the same shares I had shorted. $5, 929.95 was deducted from my account. TDA provided multiple confirmations that my cover of the short was executed.

On 3/28, two months after the exercise of the option, I was told by a TDA manager that these profitable trades were going to be reversed.

The President's office has repeatedly denied my requests for the money to be replaced in my account.

I have reported them to the Better Business Bureau and on their recommendation to the SEC and the Maryland Attorney General who are investigating the case.

U
Dec 17, 2009

I LOVE TD Ameritrade and to be honest am shocked to hear about this. This is my first experience and I am stunned to hear that this matter is being investigated. They have been very friendly with me and I do not know how this could have happened. I hope that your problem gets resolved soon.
Thank you

B
Aug 09, 2009
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TD Ameritrade - unauthorized charges

TD Ameritrade charges EXTRA fess on sell trades! THEY ADVERTISE " STRIGHT FORWARD PRICING $9.99 PER TRADE, NO HIDDEN FEES!" These guys hide these fees, the only place you can find them is to go into reports, pull up your cost basis for any sale trade and you will see this charges in the far right hand column, the column header even states "FEE" CAN YOU SAY DECEPTIVE ADVERTISING!

U
Dec 17, 2009

I strongly disagree with what you are saying. I have been with TD Ameritrade since the days it was called DATEK and I have to tell you that they ABSOLUTELY DO NOT TAKE A CENT MORE than $9.99 which is on their website. I can also guarantee you as I hold an account with them, that if you contact there services they will be extremely helpful. I have never ONCE in my life had a problem with them. And believe me I am one of the oldest costumers that they have had
Thank you

A
Aug 03, 2009
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TD Ameritrade - scam charges

This brokerage actually took from my account twice the amount that was due after a short trade dividend repayment. Not only that I have missed so many opportunities on their live trading platform...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TD Ameritrade - account errors - money missing!

I have had an $8, 000 plus credit from trading show up as a debit. I had to argue for 1.5 hrs with managing broker before he contacted the tech department. Uncovered the mistake... and apologized.

Today, I am selling and all my stocks are up significantly (5 -27%) and the account shows almost no gains.
The first is bad enough. Please email [protected]@gmail.com if you have similar problems. I want to show cause for some forensic accounting via discovery.

I had a Scottrade manager quote wrong rate and length of time for deposit. Now I'm my account to some one I can trust. Main office has been no help.

V
Oct 28, 2008
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TD Ameritrade - no customer service

I went into the TD Ameritrade branch in Pasadena, California to open an account after speaking with one of their staff on the phone the previous day. I'd done this to make sure I'd have everything I needed with me when I went there as it would be tax deadline (April 15) and I'd have less than an hour to complete my business. The person I spoke with on the phone met with me briefly and put me in front of a computer so I could sign up online. I dutifully filled out the forms, but when I got to the final stage of agreeing to their terms, I could not find anyone there who could explain their privacy policy to me (the agreement stated that they had the right to share my information with third parties, in accordance with a privacy policy stated elsewhere and which was incorporated into the agreement by reference). No one could tell me who these third parties were, no one could provide a copy of the referenced policy; the staffer who I thought was taking care of me had disappeared. After waiting around for 15 minutes, I decided to go to another broker, terminated my computer session, and left. I thought that was it, until I received a spam email from them the next day. Obviously terminating my session without signing the agreement had not erased the information I had entered earlier, information including my email address, my SSN and my mother's maiden name, etc. That is still stored in their database. This worries me no end, as I now have no relationship with them and they're not bound by any agreement, as far as I can tell. I'm writing them to tell them to erase my information, also reporting this incident to FINRA, perhaps also the SEC. Can anyone suggest anybody else?

I would like to warn the potential and current investors (so called "traders") to watch out for margin accounts set up by the ravenous scavengers of "Ameritrade". I set up a trust account for my family in 1997, with 50K, told the "broker" I DO NOT WANT A MARGIN ACCOUNT no less than 5 times. A margin account was set up and they bilked me out of MOST of the money over 5-7 years in their "margin" calls. I called several times to dispute this BS but you can never get anyone there anyways, so I finally was gonna go to e-trade when the market cost me the rest of the money. Rotten so and so's . THERE SHOULD BE A LAWSUIT AGAINST THESE CROOKS!
Penniless and disillusioned in NY

V
Sep 18, 2008
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TD Ameritrade - terrible experience

I opened a individual cash account with TD Ameritrade on September 5th, 2008. I agreed to have TD Ameritrade withdraw $10, 000 out of my savings account. I completed everything in the TD Ameritrade...

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