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I booked boarding for my two dogs with Tampa Bay Canine Retreat LLC and paid a deposit to reserve specific dates. Our contract listed a 6:30 AM drop‑off time. My husband arrived at that time, but no one answered the door. I contacted the business at 6:48 AM, and they did not respond until 7:00 AM. Their first message referenced an incorrect balance, and no check‑in or intake process had occurred.
When her husband finally began walking the dogs inside, I received a 58‑second call from Amber that was hostile and ended with her telling us to remove the dogs. My husband returned immediately, and her husband brought the dogs back out, stating he did not know what was happening.
No services were performed. There was no check‑in, no behavioral assessment, and the dogs were inside for less than a minute before the business terminated the service.
Afterward, I received multiple aggressive messages, including false accusations, a threat to sue if I left a review, and a message stating they would contact CPS and my employer. My responses remained calm and professional, and the written record reflects that.
Although the remaining balance was refunded, the deposit was withheld. Since no boarding occurred and the service was terminated by the business, I am requesting a refund of the deposit for services not rendered.
All statements are supported by written messages, timestamps, and call logs.
Claimed loss: $118.83
Desired outcome: Refund of the deposit for services not rendered.
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I disagree with the company’s response. My original complaint is accurate and supported by documentation, including the signed contract, timestamps, and screenshots. No services were performed, and the business terminated the stay. I am requesting a refund of the deposit. I will not engage in personal accusations and will allow the documentation to speak for itself.
Adding an additional update for clarity. After I posted a factual review on Yelp, the business responded publicly with personal attacks, false claims, and comments unrelated to the actual timeline. Their reply included statements such as accusing me of ‘harassing’ them, claiming I ‘threatened’ their director, and even ‘congratulating me on figuring out how to use ChatGPT.’ None of these claims reflect what occurred, and they do not address the documented timeline or written messages.
I’m noting this here because their Yelp response shows the same pattern of unprofessional and personal remarks that appeared in their earlier public replies. Instead of addressing the confirmed 6:30 AM drop‑off time, the lack of staff present at that time, the delayed response, the incorrect balance, or the unexpected phone call where the owner raised her voice and used profanity, their public statements continue to rely on personal attacks and contradictions.
My documentation remains consistent across all platforms: the confirmed drop‑off time in the signed contract, no staff present at 6:30 AM, the 6:48 AM phone call I made and the voicemail stating my husband was waiting outside, the delayed reply after 7:00 AM, the incorrect balance they sent, and the phone call initiated by the owner while I was typing a calm response. No services were performed, yet the deposit was kept. I’m adding this update so anyone researching local boarding options can see the full, documented sequence of events alongside the business’s own public responses.
This will be my final update. I’ve documented the timeline, the written messages, and the business’s public responses so others can make informed decisions. I won’t be engaging further, but I’m leaving this record here so the full context is available in one place.
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