Tampa Bay Canine Retreat review: Pet boarding

Sonia,
Once again, you are harassing us. Nothing in your review makes sense and you constantly contradict your own words. This was your third time boarding with us. The last two times went smoothly, but we never thought of you as a very good client. We had to explain to you more than once that you need to pay the deposit at booking, the deposit is to hold your spot on our calendar. You signed a contract that stated deposits are nonrefundable unless there is a grave situation. A five-year-old can understand this. On the day in question, you threatened our director, Amber over the phone stating she has messed with the wrong one. I guess that’s true because you continually harass us and leave false information, misrepresentation, and pure malicious behavior all because we told you that you have to have your dogs picked up immediately because we have a zero tolerance policy for threats being made. We have never dealt with anyone like you before. We have a very successful business with clients who whom we are very close with and are 95% repeats. No one else has ever left us a bad review. You are trying to be spiteful, but hopefully you learn one day that that is not the way you should live or the way you should treat people because it will always come back to you. We were the only ones who would take your dogs because one of them would bite, stand in the corner and shake, and had serious signs that she’s been abused. We are not sure what you have done to your dogs, but normal well behaved healthy dogs do not act that way. You are never allowed on our property again and you are to never contact anyone from the TBCR team again. On that note, we really hope you get the help you so desperately need. How would you feel if someone did this to your business? Each time you leave a falsified review on us, you are committing fraud. Stop this nonsense and get yourself some help.

Sonia, you are continuing harassing us with this false information. There is no proof that the text message screenshots are from us. We told you many times that you are not to call here and threaten our team director. Because you did this, your dogs had to be picked up immediately because we have a zero tolerance policy for threats. You are also told many times that the deposit is nonrefundable and it is made to hold your spot on our calendar. This is the third time you have boarded with us. The first two times went smoothly and you left us a great review which we appreciate. However, this time you threatened our director because she was simply trying to explain the amount due at drop off because it has always been very difficult to get payments from you. We are not sure why you don’t understand that. Tampa Bay Canine Retreat staff would never send the messages that you have posted. You are committing fraud when you claim misrepresentation and false accusation. We have also informed you that you are not allowed on our property or to ever contact Tampa Bay Canine Retreat again. You are the only one who has ever left us a bad review because we have amazing relationships with all of our clients and we have never had any problems. We ask that you kindly move on with your life, stop harassing us, and hopefully get the psychological help that you desperately need. All the best, TBCR Team 🐾