Taco Cabana
reviews and complaints

Order#36974 9/9/201, 2:19:46 pm, Employee 402736. A very discussing restaurant, food was cold, tortillas where hard and cold, guacamole was bitter and old, meat smelled bad.I took photos, the limes where old and smelled, the pico looked like it was a couple of days old, The server was rude and slow (Dee Kelly), she knew I was bothered and took extra time. The cashier (big tall black woman) kept giving me dirty looks because I went up to counter to wait for my food. There where only 3 tables occupied with customers! They where not busy, look at their tickets and production for that time frame. The bathrooms where filthy, my mom couldn't even use the bathroom, she rather wait. I'm writing to corporate and letting Tim Taft CEO know about the filthy, discussing restaurant! They even had three homeless people with all of their smelly bags in the restaurant eating, I WILL NEVER go to another taco cabana, I'm posting all over social media to stay away from that restaurant. Corporate needs to do a 'surprise visit" to that discussing place. You need to take this serious, this is why more people like me rather eat at Chipotle! I will be happy to send you all the pictures I took!

Stood in line to order and wasn't acknowledged . Manager Amber came out and said they were short staffed and said she acknowledged me and she didn't. She then called me a liar and said she knows what she said. Very rude and confrontational. Other customers said that no one acknowledged us. Manager didn't have to be so rude. We left and won't be back at this location.

Did not come with all the sour cream guacamole jalapenos as the picture says. Extremely disappointed. Then when u tried to call ut kept saying the number was not allocated! The nachos use to be good but these were nothing but slop beans and runny cheese with a little meat..they looked disgusting..never will i go back there again. I would like a full refund or gift card or something. Taco bell has better..please put everything in the bag thats suppose to go with it so another customer wont be disappointed.
.

We got in line 1240 the guy in front of us didn't know what he wanted he sat their until 1250 we finally order just to be told we couldn't have nothing we wanted, no beef because her ghetto self said we came at close so everything is off and cleaned we couldn't get nothing from the grill we try to order a quesadilla She said no we try to order beef nachos with ADDED RICE with sour cream meat and cheese we got chicken with NO RICE with guacamole No sour cream half the cheese that's suppose to be on it.. we paid with exact change the cashier was mad we give her 58 cents Two quarters and eight pennies

To whomever will do something,
We love your food but the Kemah location needs new management and employees. The only one in the place that works and tries to keep your location moving is the young crippled boy with glasses that is at the window and takes our order. It's been about a year since there has been good service. Just tonight I waited 39 minutes in drive through with 2 other cars and got cold and oil soaked food for $12. Waited 15 minutes at the window watching 4 employees texting, talking, moving so slow and careless in conversation ignoring why they were there. The man in the drive thru and I shut our vehicles off in the heat and talked about how bad it's gotten at the Kemah location. There is a lot of money flowing through that location that is avoiding that location it has to show in your profit reports. According to customers online you all need new upper management because your management and employees all over don't care about doing their jobs. If I were managing I'd turn the business into a cash cow like WHATABURGER !

SINCERELY,
Joseph Comer
[protected]

I spoke with the corporate office concerning the under staffing at the store in Euless Tx. I never complain regarding service issues but I felt sorry for all the staff at that store. I was promised to receive a call from the district manager, and also some kind of coupons mailed from San Antonio on 7/12...either one was received. All I can say is Taco Cabana lost a very good customer.

I went today, Monday, July 8, 2019 at 6:50pm to Taco Cabana at 12525 N. Mopac Expwy at the drive through for a fajita plate. Instead I received two flour chicken tacos, rice, borracho beans, flour tortillas, and sweet tea. Anthony employee ID #416845 said the manager Sarah said I could use only one $5 guest card given to me by Andrea Saavedra on June 20, 2019. I then paid the difference of $4.31 with a $10 bill. I then asked Anthony for the name of the manager that said I could use only one coupon per visit and he said Sarah and Rene. Then he said let me ask the other manager. She then accepted the other coupon only to give me back the wrong change of $3. I told her I paid $4.31. She then gave me the correct change. All of this too so long at the drive through more than 15 minutes.

Stopped by the location on west commerce and gen mcmullen in san antonio texas. Looking forward to a relaxing time. But even before that happened. I went in to the restroom. And it was horrible. The business was not too busy to not keep up with that. I lost my interest and left. Never been so diappointed in this company. Looks like the employees have lost their love for their company. Good luck with that. I just couldn't trust my food would be right. With that much of disrespect on cleanliness.

Waited 20 minutes with no line. Sat at both the ordering menu & window for 8-10 minutes each before anyone greeted me. Cashier/manager was rude too when I finally tried to order. I had to request my correct order 3 times! The first time I asked for the side of refried beans and beans & cheese taco I ordered. She gave me charro beans. Then I asked again for my correct order. She only gave me refried beans. Finally after a 3rd request she finally gave the bean and cheese taco. This is not the first time, so I know to check my bag because it is almost always wrong. The food was terrible! The reason why I keep coming back even with the customer service being bad all of the time is because the food is usually good. The rice was hard and dried up. The refried bean and charro beans had a funky taste. The corn tortillas on my street tacos were dry and crumbling. I made a complaint and the manager said that they were short staffed. Also should I mention that I have complained in the past about the workers not using gloves when handling food, and the next time I went the windows were blacked out. This time really does it for me, and I do not plan to go back. I will warn everyone I know.