Latest Reviews and Complaints
Artificial grass
Our experience with SynLawn has been disappointing On July 2021 we contracted Synlawn for a front parcel artificial grass. Unlike the installation crew, the representative of the company in Englewood, Colorado was vague, did not understand or ignored our requests regarding the type of artificial grass we desired. Texture and color of Synlawn artificial lawn...
Read full complaint3 SYNLawn Complaints
SYNLawn ’s earns a 2.3-star rating from 0 reviews and 3 complaints, showing that the majority of landscaping clients are somewhat dissatisfied with synthetic turf.
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Falling apart
I installed Synlawn artificial turf in Aug 2007 through Lowes and it had a 15 year warranty. Needless to say it is 'falling apart'. The blades of grass are breaking off and the once plush turf is now thin with no softness to it at all. The blades are stiff and stick to our dogs when then lay in it. The inside of our house has fake grass blades all over in it. Granted I haven't talked with Synlawn but I've talked with a few folks that have it and they can't get Synlawn to respond to them so I doubt they will respond to me. I definitely am not happy with the product!
The complaint has been investigated and resolved to the customer’s satisfaction.
Hot and horrible
After two years of having SYNLawn install their synthetic grass ($3153 for 465 sq feet), we are yanking this stuff out. We were convinced by their sales associate that this was the best thing in our backyard for dogs who burned grass with their urine. Indeed that may be the case but now our yard smells like pee and despite the numerous efforts to neutralize...
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