The inside of the property is lovely & has everything you need for a comfortable stay. The back of the house is impressive, but the front is a different story. It's like looking out on a busy street where you live, overlooked by neighbours. One caused us a huge problem, which we have evidence the owners knew was a prior safety issue.
I don't know whether the property is aimed at children or adults. If children, the glass cabinets and open, toddler-height glass cupboard, need to be removed urgently - as do the lights, candles and wax melt burners. If it is adults, please correct your advert, because the beds are barely double. & in the room with the single bed, it’s a ¾ adult bed at best. False advertising.
The issue with this property is the outside space & neighbouring properties. On the first morning of our holiday, a neighbour’s trampoline landed on top of our cars, parked on the driveway. This caused over £2000 worth of damage to 2 cars, including a completely smashed windscreen on one. I have written confirmation from the owners, they knew this had happened twice before. Sykes confirmed they were never notified of this. The property needs a warning about high winds & potential safety issues, for all current guests who are booked in & future ones.
We spent the first five days of our holiday trying to fix damaged cars. As a family we were stressed, upset, anxious and worried about the out-of-pocket costs. The owners & Sykes were no help whatsoever & offered for us to leave the property (whilst they were aware we still had a smashed windscreen on one car) for a partial refund, of the days we wouldn't be staying! This only added more stress & upset to our family, including my four-year-old child.
It's fair to say we won't be staying at this property ever again, due to a genuine concern for safety on the driveway. And we will never book with Sykes or any of their affiliated companies again.
Desired outcome: A full refund of the holiday - as this holiday was not as described. They neglected to inform us of a genuine safety concern. And several parts of information in the advert are false and does.not accurately describe the accomodation