SUBMIT A COMPLAINT

Swissportcustomer service

1
A Jul 31, 2019

Poor customer information and handling at Belfast international airport.
Failure to advise customers of information / updates/ contact information for carrier.
Unaware of procedures for exiting after flight cancellation and use of announcement system
Failure to be aware of policy for refreshment vouchers or alternative arrangements in their absence
Failure of the duty officers and duty leader to advice of the correct complaints procedure I.e complaintsboard.com vs swissport.com

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