The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Swinton Insurance Eltham Branchcontinual problems + poor service

Following a claim due to third party hitting our parked car outside house, we have endured non stop problems with a terrible standard of service from Swinton. As a broker they do nothing and simply frustrate the process. Taken two months and still not completely resolved. Given incorrect settlement figure for outstanding balance that is not outstanding as insurance terminated following write off, unable to release any information from system as not there, basically continual incompetence. Charged £50 cancellation fee following termination of insurance from insurer due to write off. Unable to get proof of No Claims Discount for new insurers. Avoid Swinton at all costs, absolute joke company.

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