SwimOutlet
Reviews and Complaints

I recently made a purchase on SwimOutlet.com and wanted to share my experience. I was in the market for a new pair of sandals and stumbled upon a great deal on Keen sandals for Christmas. I couldn't resist and made the purchase right away. However, due to the cold weather, I didn't get a chance to wear them until a few months later.

To my disappointment, after only a few blocks of walking, one of the shoes started to squeak loudly. I tried adjusting the laces and checking the bottoms, but nothing seemed to work. It was clear that the shoes were defective. I immediately contacted customer service to see what my options were.

To my surprise, they didn't offer to exchange the shoes for a new pair. Instead, they only offered a return, repair, or store credit. I was shocked that they wouldn't exchange the shoes, especially since they were clearly defective. When I asked why, they explained that because the shoes had been worn, they couldn't resell them. I couldn't believe it! I was left with no other option but to return the shoes.

To make matters worse, the only compensation they offered was 20% off my next purchase. I was not satisfied with this offer and declined. I was disappointed with the lack of customer service and the fact that they wouldn't stand behind their product. Needless to say, I won't be shopping on SwimOutlet.com again.

Overall, my experience with SwimOutlet.com was not a positive one. While they have a wide selection of products, their customer service left a lot to be desired. I hope they can improve their policies and procedures in the future to better serve their customers.

SwimOutlet.com is a great place to shop for all your swimming needs. They have a wide selection of products that are sure to meet your needs. I have purchased many items from SwimOutlet in the past and have always been satisfied with my purchases. However, I have noticed that their customer service has been lacking lately.

I recently had an issue with my order and contacted SwimOutlet via chat. The person who assisted me, Queency, was not very helpful and borderline rude. She told me that the delivery date was clearly indicated when I checked out and that it was my fault for missing it. This was not true. The shipping was clearly listed as being 2-6 Business days. I am still waiting for my products to arrive.

One thing that I find amusing is that the "Rate your experience" button does not allow you to leave a comment on your experience. This is quite telling of SwimOutlet's customer service. Despite this, I will continue to shop at SwimOutlet because of their great selection of products.

I've been using SwimOutlet for a long time now and I always check out the reviews from other customers before buying anything. It's important to know what other people think about a product before making a decision, right? Recently, I decided to purchase three jammer suits that had good reviews and were top sellers on the site. However, after only 12 workouts, the suits started to fall apart. I was really disappointed and wrote a review on the SwimOutlet site expressing my frustration. But to my surprise, they refused to post it! It seems like they only care about making money and don't care about customer satisfaction. I've been a loyal customer for years, but after this experience, I don't think I'll be buying anything from SwimOutlet again. It's a shame because I used to really trust their site and their products.

I gotta say, SwimOutlet.com is not the best place to shop for surfboard fins. I recently bought what I thought was an FCS JF-1 fin from them, but when it arrived, it was a completely different product that didn't fit the FCS 1 fin template. I was pretty disappointed, and when I reached out to the company to try and fix the issue, they were not very helpful. They insisted that they didn't falsely advertise the product, and the only solution they offered was for me to ship the item back and get a refund. I don't think they really care about their customers or their time, based on my experience with them over email and phone calls.

Honestly, I'd recommend shopping somewhere else if you're looking for surf gear. SwimOutlet.com might have a lot of products, but if they're not going to stand behind what they're selling, what's the point? It's frustrating to spend your hard-earned money on something that doesn't work, and then have to jump through hoops just to get your money back. Save yourself the hassle and find a company that values their customers and their products.

I bought a Speedo LZR Racer PRO Jammer swim suit from SwimOutlet for $201.88. I was really excited to wear it at Nationals in 2018 and perform well. However, when I received the suit, it was like someone had already worn it before me. It was baggy and filled with water on every turn. It was a total disaster and I felt like I was wearing a parachute.

Luckily, I was able to find a Michael Phelps suit from a vendor at the meet and did well despite SwimOutlet trying to offload a subpar suit on me. When I tried to return the suit to SwimOutlet, I got no sympathy for my plight. I was really disappointed that I didn't get a refund even though I got a return authorization #***.

Overall, it was a very unpleasant experience and I will NEVER EVER purchase ANYTHING from them again. This company sells crap for high prices. I hope they improve their customer service and quality of products in the future.

I recently made a purchase on SwimOutlet.com and I must say, I was quite disappointed with my experience. I ordered a wetsuit at what I thought was a great price point, only to receive a torn suit upon arrival. To make matters worse, the suit had been taped together with package tape! I couldn't believe it. I attached a photo to my request for an exchange, just to show how bad it was.

Unfortunately, the wetsuit I originally ordered was unavailable in the size and color I wanted for an exchange. However, I did find the exact same model and size wetsuit available in a different color for $150 more than what I had originally paid. I requested this product as an exchange, but was told I would have to pay half the difference. This was unacceptable to me, especially considering the price I had already paid.

In the end, I was forced to process a return. I understand that defective products can happen and that stock can be limited, but to refuse to exchange my product and honor the price over the color is just outrageous. I was really disappointed with the whole experience and I don't think I'll be shopping on SwimOutlet.com again anytime soon.

SwimOutlet.com, where do I even begin? Let's start with their prices, which are absolutely ridiculous. I mean, who do they think they are? And don't even get me started on their so-called "specials." Free shipping after $50? Wow, what a joke. And good luck trying to get a promo code out of them. It's like pulling teeth, I swear.

But the real kicker is their "Price Match Guaranty." I highly doubt anyone has ever actually received it, considering how strict the criteria is. It's just a way for them to make themselves look good without actually having to follow through on anything.

But the worst part about SwimOutlet is how they sneak in extra charges during the checkout process. You hit that final button to process your order, thinking you know exactly how much you're paying, and then BAM! Sales tax appears out of nowhere. And it's not like they tell you beforehand, oh no. You only find out when you get your bill emailed to you. And depending on your state tax, you could end up paying way more than you should have. It's a total scam.

Honestly, if you need to buy something swim-related, I would recommend shopping elsewhere and only using SwimOutlet as a last resort. I mean, just look at how much they have to spend on advertising to overcome their terrible reputation. It's not worth it. I would never shop there again.

I recently bought my second swim parka from SwimOutlet.com. I was excited to try it on, and it fit perfectly with the tags still on. However, after taking a dip in the pool, I realized that the material of the jacket was causing my arms to stick to the sleeves, making it difficult to take off. I reached out to their customer service team, hoping for a solution to my problem. Unfortunately, their response was less than satisfactory. They told me that since I had used the jacket, I couldn't return it. I explained that I couldn't have known about the issue until I had used it, but they didn't seem to care. It was like they were saying that I should have known the milk was spoiled before I bought it. The customer service agent's response was so passive-aggressive that it left me feeling frustrated and unheard. They simply said "understood" and then stopped responding. Needless to say, I won't be shopping there again. It's a shame because I really liked their selection, but their customer service is just not up to par.

Here are several reasons why I want to ship this crap back and refund:
* the swimsuit I received has nothing to do with the picture shown on the website
* its quality leaves much to be desired. A very cheap material, poorly performed. Looks like a crap.
* not worth its price. too expensive.
* took forever to arrived.

however, customer service doesn't think that I have serious reasons for shipping this crap back and refused to refund. Is it legal? I don't think so.

I bought two swimsuits from www.swimoutlet.com website several months ago and received my order in a timely manner and also was satisfied with the quality.
Last week my card was charged and $1500 disappeared from my account! I contacted my bank and they said where the charge came from and that was SwimOutlet. I tried to reach them but they did not reply!
Then I decided to check the reviews and found many complain about the same incident! Some people say that SwimOutlet was hacked and someone is stealing money from SwimOutlet customers.
I need explanations now! And I need my money back!

There is something wrong with their size chart. According to their size chart I ordered my size but when I received my swimsuit it was super small. Then I contacted SwimOutlet and asked for replacement. When they asked what the reason was I told them that I received incorrect size item and they said that it was my fault. They claimed that they sent me what I ordered and the whole thing was my mistake. Are you kidding me? No matter how hard I've tried I wasn't able to get my money back. Do not buy from this site!

I ordered 2 pairs of bib shorts on sale with 1-2 day shipping. 5 days later, i received 2 pairs of regular shorts, not bibs, and after calling was told 'sorry, you can send them back or pay full price for the bibs', which amounted to 174.10 they were asking me to pay for what I already ordered. I'm making complaints with ever organization I can and will take them to small claims court if neccesary as they are close to me and I've done small claims before and won.

After waiting two weeks for my order to process and ship I found it needed to be exchanged I went on the site and filled out the EZ exchange form for the item I wanted. So I shipped it back on my own dime. TEN days later I get an E-mail saying I got a refund No mention of the exchange when I called the line was busy for an hour. I went to the online chat to get help and asked to be called back, Chris said it would take 10 min... never happen. 30 min later I called and finally got through. I got no real help the guy I spoke with he did not now if I was going to get an exchange he just kept saying it could take up to two weeks to process. Process what? He did not know how to find out if the exchange was or was not ever going to happen. SAVE YOUR TIME, DONT GIVE SWIMOUTLET A DIME!

On July 3, I ordered two bottles of Kinesys Fragrance-Free sunscreen from SwimOutlet.com. The order arrived very quickly -- just a few days later -- but they had sent mango-scented sunscreen instead of fragrance-free. I emailed them -- twice -- but received no reply. I called several times but was placed on interminable holds. Finally, on July 18th, after waiting on hold for twenty minutes, I spoke to a customer representative. They said they would send a UPS return mailing label so that I could return the improper merchandise and get a credit issued. (Since receiving the order, I had found what I wanted at a local store.) It doesn't seem like there's anything particularly fraudulent or otherwise nefarious going on with them; they are simply slow and unresponsive.

Michael,
Los Angeles, CA 90064.