SwimOutlet
reviews and complaints

There is something wrong with their size chart. According to their size chart I ordered my size but when I received my swimsuit it was super small. Then I contacted SwimOutlet and asked for replacement. When they asked what the reason was I told them that I received incorrect size item and they said that it was my fault. They claimed that they sent me what I ordered and the whole thing was my mistake. Are you kidding me? No matter how hard I've tried I wasn't able to get my money back. Do not buy from this site!

SwimOutlet.com promises to price match lower prices offered by competitors. They proclaim this boldly at the top of their website. I was interested in purchasing a Dolfin brand swimsuit in either navy/royal or black/gray. I had no preference. My plan was to purchase one to start, and if I liked it, purchase a second in the other color. SwimOutlet.com was offering the suit for $60 plus dollars advertising this as a highly discounted price. I found the same suit on the Swim2000 website for $51. plus change. Both companies had the suit for sale in my size, it was just that SwimOutlet.com had the navy version, and Swim2000 had the black version. I was refused the promised "price match" because, as the company spokesperson I spoke with stated that "the inventory has to be the same." Now seriously, how often are two companies going to have the exact same inventory? So they advertise promises they have little intention of keeping, just to get a customer to pick their company over many other available companies. Doing a search on-line I am seeing similar complaints about false promises this company makes on their website regarding shipping costs and times and returns.

I ordered 2 pairs of bib shorts on sale with 1-2 day shipping. 5 days later, i received 2 pairs of regular shorts, not bibs, and after calling was told 'sorry, you can send them back or pay full price for the bibs', which amounted to 174.10 they were asking me to pay for what I already ordered. I'm making complaints with ever organization I can and will take them to small claims court if neccesary as they are close to me and I've done small claims before and won.

After waiting two weeks for my order to process and ship I found it needed to be exchanged I went on the site and filled out the EZ exchange form for the item I wanted. So I shipped it back on my own dime. TEN days later I get an E-mail saying I got a refund No mention of the exchange when I called the line was busy for an hour. I went to the online chat to get help and asked to be called back, Chris said it would take 10 min... never happen. 30 min later I called and finally got through. I got no real help the guy I spoke with he did not now if I was going to get an exchange he just kept saying it could take up to two weeks to process. Process what? He did not know how to find out if the exchange was or was not ever going to happen. SAVE YOUR TIME, DONT GIVE SWIMOUTLET A DIME!

On July 3, I ordered two bottles of Kinesys Fragrance-Free sunscreen from SwimOutlet.com. The order arrived very quickly -- just a few days later -- but they had sent mango-scented sunscreen instead of fragrance-free. I emailed them -- twice -- but received no reply. I called several times but was placed on interminable holds. Finally, on July 18th, after waiting on hold for twenty minutes, I spoke to a customer representative. They said they would send a UPS return mailing label so that I could return the improper merchandise and get a credit issued. (Since receiving the order, I had found what I wanted at a local store.) It doesn't seem like there's anything particularly fraudulent or otherwise nefarious going on with them; they are simply slow and unresponsive.

Michael,
Los Angeles, CA 90064.