Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Jewelry and Watches Swarovski Complaints #102-121
Swarovski

Swarovski review: sent me the wrong size ring and then blamed it on me ( 1 comment)

T
Author of the review
7:17 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I wish I would have read these reviews before I purchased my ring off their website. Users are not exaggerating when they say their customer service is awful, and they absolutely will try to blame issues with their products or service on you.

I had tried on this ring in the store, but resisted purchasing. When I got home I decided I was going to purchase it after all off the website. I received the ring today, and it's clearly the wrong sized ring in perhaps the right box — It did not come sealed. It was literally just a ring in a Swarovski box with an unattached tag included inside the box.

So, first of all, unlike every other online retailer with chains of stores, the Swarovski online shop is not in any way connected to their retail store. You cannot buy something online and then return or exchange online. You have to pay to ship back the item. I called Swarovski and asked them to refund me for the shipping it would cost me for their error.

So you know what they told me, that I must be wrong because the item number on the box is the correct size. They in no way will even fathom the idea that a wrong-sized ring could have accidentally been shipped to me in the right box. It's all my fault even though I tried on the correct size ring in the store, and I know what it is supposed to fit like.

Lesson learned — I will never make a purchase from the Swarovski website again! And based on these reviews, sounds like the guarantee they told me about in the store on all of their jewelry and crystals is also a lie that they will not live up to. That makes me hesitant to buy from a store as well. I think I will just avoid Swarovski in general.

More
Send message
Copy link
Report
1 comments
Add a comment
S
S
say it as it is
Bolton, CA
94 comments
Send a message
Jul 14, 2015 10:54 pm UTC

Just lie there is not way that they will fathom that the wrong size ring could accidentally be shipped, there is no way you will fathom the idea that perhaps you accidentally ordered the wrong size ring.

More
Copy link
Report

More Swarovski reviews & complaints

Swarovski - swarovski crystals are beyond repair! 38
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Swarovski - denied warranty repair over false excuses 27
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Swarovski - earrings turning green 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Swarovski - losing my watches 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Swarovski - customer service 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Swarovski - défaut de fabrication - achat parure swarovski, grand baie, ile maurice
Swarovski - Order never received
Swarovski - broken nirvana ring rip off
Swarovski - dismal customer service at boutique 1
Swarovski - will not repair
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Swarovski reviews and complaints

  1. Swarovski Contacts

  2. Swarovski phone numbers
    +1 (800) 270-2677
    Click up if you have successfully reached Swarovski by calling +1 (800) 270-2677 phone number 0 0 users reported that they have successfully reached Swarovski by calling +1 (800) 270-2677 phone number Click down if you have unsuccessfully reached Swarovski by calling +1 (800) 270-2677 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +1 (800) 270-2677 phone number
    Singapore
    +43 51 233 488
    Click up if you have successfully reached Swarovski by calling +43 51 233 488 phone number 6 6 users reported that they have successfully reached Swarovski by calling +43 51 233 488 phone number Click down if you have unsuccessfully reached Swarovski by calling +43 51 233 488 phone number 2 2 users reported that they have UNsuccessfully reached Swarovski by calling +43 51 233 488 phone number
    50%
    Confidence score
    Austria
    +1 (800) 426-3088
    Click up if you have successfully reached Swarovski by calling +1 (800) 426-3088 phone number 0 0 users reported that they have successfully reached Swarovski by calling +1 (800) 426-3088 phone number Click down if you have unsuccessfully reached Swarovski by calling +1 (800) 426-3088 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +1 (800) 426-3088 phone number
    United States
    +1 (833) 530-2682
    Click up if you have successfully reached Swarovski by calling +1 (833) 530-2682 phone number 0 0 users reported that they have successfully reached Swarovski by calling +1 (833) 530-2682 phone number Click down if you have unsuccessfully reached Swarovski by calling +1 (833) 530-2682 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +1 (833) 530-2682 phone number
    Canada
    +44 203 640 8400
    Click up if you have successfully reached Swarovski by calling +44 203 640 8400 phone number 16 16 users reported that they have successfully reached Swarovski by calling +44 203 640 8400 phone number Click down if you have unsuccessfully reached Swarovski by calling +44 203 640 8400 phone number 3 3 users reported that they have UNsuccessfully reached Swarovski by calling +44 203 640 8400 phone number
    68%
    Confidence score
    United Kingdom & Ireland
    +61 283 457 200
    Click up if you have successfully reached Swarovski by calling +61 283 457 200 phone number 6 6 users reported that they have successfully reached Swarovski by calling +61 283 457 200 phone number Click down if you have unsuccessfully reached Swarovski by calling +61 283 457 200 phone number 2 2 users reported that they have UNsuccessfully reached Swarovski by calling +61 283 457 200 phone number
    50%
    Confidence score
    Australia
    +64 99 703 760
    Click up if you have successfully reached Swarovski by calling +64 99 703 760 phone number 4 4 users reported that they have successfully reached Swarovski by calling +64 99 703 760 phone number Click down if you have unsuccessfully reached Swarovski by calling +64 99 703 760 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +64 99 703 760 phone number
    100%
    Confidence score
    New Zealand
    +32 24 633 048
    Click up if you have successfully reached Swarovski by calling +32 24 633 048 phone number 5 5 users reported that they have successfully reached Swarovski by calling +32 24 633 048 phone number Click down if you have unsuccessfully reached Swarovski by calling +32 24 633 048 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +32 24 633 048 phone number
    100%
    Confidence score
    Benelux
    +33 144 761 535
    Click up if you have successfully reached Swarovski by calling +33 144 761 535 phone number 2 2 users reported that they have successfully reached Swarovski by calling +33 144 761 535 phone number Click down if you have unsuccessfully reached Swarovski by calling +33 144 761 535 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +33 144 761 535 phone number
    100%
    Confidence score
    France
    +49 83 419 701 705
    Click up if you have successfully reached Swarovski by calling +49 83 419 701 705 phone number 3 3 users reported that they have successfully reached Swarovski by calling +49 83 419 701 705 phone number Click down if you have unsuccessfully reached Swarovski by calling +49 83 419 701 705 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +49 83 419 701 705 phone number
    100%
    Confidence score
    Germany
    +39 272 260 300
    Click up if you have successfully reached Swarovski by calling +39 272 260 300 phone number 2 2 users reported that they have successfully reached Swarovski by calling +39 272 260 300 phone number Click down if you have unsuccessfully reached Swarovski by calling +39 272 260 300 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +39 272 260 300 phone number
    100%
    Confidence score
    Italy
    +7 495 789 6844
    Click up if you have successfully reached Swarovski by calling +7 495 789 6844 phone number 2 2 users reported that they have successfully reached Swarovski by calling +7 495 789 6844 phone number Click down if you have unsuccessfully reached Swarovski by calling +7 495 789 6844 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +7 495 789 6844 phone number
    100%
    Confidence score
    Russia
    +34 900 848 585
    Click up if you have successfully reached Swarovski by calling +34 900 848 585 phone number 2 2 users reported that they have successfully reached Swarovski by calling +34 900 848 585 phone number Click down if you have unsuccessfully reached Swarovski by calling +34 900 848 585 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +34 900 848 585 phone number
    100%
    Confidence score
    Spain
    +46 850 529 305
    Click up if you have successfully reached Swarovski by calling +46 850 529 305 phone number 2 2 users reported that they have successfully reached Swarovski by calling +46 850 529 305 phone number Click down if you have unsuccessfully reached Swarovski by calling +46 850 529 305 phone number 1 1 users reported that they have UNsuccessfully reached Swarovski by calling +46 850 529 305 phone number
    33%
    Confidence score
    Sweden
    +41 800 577 599
    Click up if you have successfully reached Swarovski by calling +41 800 577 599 phone number 2 2 users reported that they have successfully reached Swarovski by calling +41 800 577 599 phone number Click down if you have unsuccessfully reached Swarovski by calling +41 800 577 599 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +41 800 577 599 phone number
    100%
    Confidence score
    Switzerland & Liechtenstein
    +46 400 690 1078
    Click up if you have successfully reached Swarovski by calling +46 400 690 1078 phone number 2 2 users reported that they have successfully reached Swarovski by calling +46 400 690 1078 phone number Click down if you have unsuccessfully reached Swarovski by calling +46 400 690 1078 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +46 400 690 1078 phone number
    100%
    Confidence score
    China
    +852 29 696 500
    Click up if you have successfully reached Swarovski by calling +852 29 696 500 phone number 3 3 users reported that they have successfully reached Swarovski by calling +852 29 696 500 phone number Click down if you have unsuccessfully reached Swarovski by calling +852 29 696 500 phone number 1 1 users reported that they have UNsuccessfully reached Swarovski by calling +852 29 696 500 phone number
    50%
    Confidence score
    Hong Kong
    +91 114 604 1000
    Click up if you have successfully reached Swarovski by calling +91 114 604 1000 phone number 5 5 users reported that they have successfully reached Swarovski by calling +91 114 604 1000 phone number Click down if you have unsuccessfully reached Swarovski by calling +91 114 604 1000 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +91 114 604 1000 phone number
    100%
    Confidence score
    India
    +81 120 108 700
    Click up if you have successfully reached Swarovski by calling +81 120 108 700 phone number 2 2 users reported that they have successfully reached Swarovski by calling +81 120 108 700 phone number Click down if you have unsuccessfully reached Swarovski by calling +81 120 108 700 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +81 120 108 700 phone number
    100%
    Confidence score
    Japan
    +82 15 229 065
    Click up if you have successfully reached Swarovski by calling +82 15 229 065 phone number 2 2 users reported that they have successfully reached Swarovski by calling +82 15 229 065 phone number Click down if you have unsuccessfully reached Swarovski by calling +82 15 229 065 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +82 15 229 065 phone number
    100%
    Confidence score
    South Korea
    +886 221 002 611
    Click up if you have successfully reached Swarovski by calling +886 221 002 611 phone number 2 2 users reported that they have successfully reached Swarovski by calling +886 221 002 611 phone number Click down if you have unsuccessfully reached Swarovski by calling +886 221 002 611 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +886 221 002 611 phone number
    100%
    Confidence score
    Taiwan
    +66 20 161 899
    Click up if you have successfully reached Swarovski by calling +66 20 161 899 phone number 2 2 users reported that they have successfully reached Swarovski by calling +66 20 161 899 phone number Click down if you have unsuccessfully reached Swarovski by calling +66 20 161 899 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +66 20 161 899 phone number
    100%
    Confidence score
    Thailand
    +54 114 326 0515
    Click up if you have successfully reached Swarovski by calling +54 114 326 0515 phone number 2 2 users reported that they have successfully reached Swarovski by calling +54 114 326 0515 phone number Click down if you have unsuccessfully reached Swarovski by calling +54 114 326 0515 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +54 114 326 0515 phone number
    100%
    Confidence score
    Argentina
    +55 115 687 5377
    Click up if you have successfully reached Swarovski by calling +55 115 687 5377 phone number 2 2 users reported that they have successfully reached Swarovski by calling +55 115 687 5377 phone number Click down if you have unsuccessfully reached Swarovski by calling +55 115 687 5377 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +55 115 687 5377 phone number
    100%
    Confidence score
    Brazil
    +52 555 545 4509
    Click up if you have successfully reached Swarovski by calling +52 555 545 4509 phone number 2 2 users reported that they have successfully reached Swarovski by calling +52 555 545 4509 phone number Click down if you have unsuccessfully reached Swarovski by calling +52 555 545 4509 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +52 555 545 4509 phone number
    100%
    Confidence score
    Mexico
    More phone numbers
  3. Swarovski emails
  4. Swarovski address
    1 Kenney Drive, Cranston, Rhode Island, 02920-4468, United States
  5. Swarovski social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 20, 2026
  7. View all Swarovski contacts
Swarovski Category
Swarovski is ranked 2 among 196 companies in the Jewelry and Watches category
#01 Casio Casio #02 Swarovski Swarovski #03 Fossil Group Fossil Group #04 Tiffany & Co. Tiffany & Co. #05 Pandora Pandora
Swarovski Alternatives
Shop LC / Liquidation Channel 42 reviews Pacific Pearls 10 reviews Pandora 39 reviews Claire's Stores 15 reviews Qalo 3 reviews