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SurveyMonkey Customer Service Phone, Email, Contacts

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1.0 5 Complaints
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SurveyMonkey Complaints 5

ComplaintsBoard
B
2:20 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have tried repeatedly to request an invoice in the amount of $468 for the City of Jonesboro. I call and no one is available to take your call? I've sent several emails to only get a response back: Thanks for contacting SurveyMonkey! Based on your request, it sounds like you have questions about getting a copy of a receipt or invoice, and you’re receiving...

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ComplaintsBoard
A
11:40 am EDT

SurveyMonkey Subscription

Hello, my name is Yvette Barnett and I work for Arrowhead Regional Medical Center in Colton, California. I am sending an urgent request for someone to contact me regarding charges to our corporate credit card. The card you charged was the incorrect card. Last year we spoke with you to delete any automatic renewals on that corporate credit card. You assured us that it will be taken care of. As of 9/20/2023, you have charged our corporate credit card again for $1,152.00 and this is unacceptable as we did not authorize this to take place. Please can someone contact me via email or phone to solve this issue. I do not want to report this as fraud to my CC company.

email: [protected]@armc.sbcounty.gov

phone: [protected]

Thank you!

Desired outcome: I would like to have the charged reimbursed immediately. Thank you!

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ComplaintsBoard
M
11:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

SurveyMonkey Access to surveymonkey

I have sent numerous emails to your call center in order to reconnect my SurveyMonkey access. The contact person's name is Sean. He initially responded but at the moment the impression is created that they are merely ignoring my emails. I urgently need access to the system and it is starting to impact on the brand of my business. An email trail can be forwarded if required.

Your assistance would be greatly appreciated.

My direct contact number in South Africa is +[protected].

Best regards

Marius van Aswegen

Desired outcome: Immediate access to SurveyMonkey with my surveys and data as paid for.

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L
6:36 am EDT

SurveyMonkey Auto-renewal

Signed up for SurveyMonkey and paid for my first month.
One month later they charged my card without my permission! They never asked me did I want to renew my membership, was I interested in their service and etc. They just took my money as if that was nothing special!
I contacted SurveyMonkey and told them that I had enough with one month to understand that SurveyMonkey wasn't for me and asked them to cancel my membership. They promised to do that but never did! How did I found out about that? Well, that's very simple, next month I got another charge!
These people are scammers! I want them to stop stealing my money!

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ComplaintsBoard
K
8:00 am EDT

SurveyMonkey Company took whatever money I had in my bank account

A company by the name of Survey Monkey sent me a check for 1490.00, which I deposited into my account, waited two days to clear, on Monday the bank had cleared the funds of $1490, I than conducted my first assignment, which was to survey Western Union, there actions, knowledge, customer service skills, etc, and one of the task was to use the funds that they sent me to do a transaction, sending $1065.00 to a Joseph Emmanuel, pick up in Italy, Europe, transaction # [protected], on the 2nd of Oct my bank had called me and told me that the check was returned, and I had a zero balance, which money was also used to pay my rent, etc, tried to contact the company no answer, now Im in the position of over draft fee, insufficient funds, etc. person dealt with at that company was Lisa Ford

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Kicknbrit
, US
Apr 29, 2016 8:14 pm EDT

Somehow thats the ONLY comment your profile has ever written. The only scam here is a word spelled exactly like ElliotFreind. Go support your kiddie company somewhere else. You don't even have a basis of deciding whether it was a scam or not. But that's ok. After making this one account then going back to depriving others of their earnings your probably too caught up in lying to someone else to read my comment.

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ElliotFriend
Florissant, US
Dec 17, 2014 12:37 am EST

You were scammed. That's what happened. Not by SurveyMonkey, but by someone who was spoofing a check to make it look like them. It's your own fault for falling for this.

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Overview of SurveyMonkey complaint handling

SurveyMonkey reviews first appeared on Complaints Board on Oct 5, 2012. The latest review Time spent on trying to get an invoice from you that I shouldn't have to spend to get an invoice. was posted on Dec 5, 2023. SurveyMonkey has an average consumer rating of 1 stars from 5 reviews. SurveyMonkey has resolved 0 complaints.
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  1. SurveyMonkey Contacts

  2. SurveyMonkey phone numbers
    +1 (650) 543-8400
    +1 (650) 543-8400
    Click up if you have successfully reached SurveyMonkey by calling +1 (650) 543-8400 phone number 0 0 users reported that they have successfully reached SurveyMonkey by calling +1 (650) 543-8400 phone number Click down if you have unsuccessfully reached SurveyMonkey by calling +1 (650) 543-8400 phone number 0 0 users reported that they have UNsuccessfully reached SurveyMonkey by calling +1 (650) 543-8400 phone number
    +1 (503) 225-1202
    +1 (503) 225-1202
    Click up if you have successfully reached SurveyMonkey by calling +1 (503) 225-1202 phone number 0 0 users reported that they have successfully reached SurveyMonkey by calling +1 (503) 225-1202 phone number Click down if you have unsuccessfully reached SurveyMonkey by calling +1 (503) 225-1202 phone number 0 0 users reported that they have UNsuccessfully reached SurveyMonkey by calling +1 (503) 225-1202 phone number
  3. SurveyMonkey emails
  4. SurveyMonkey address
    101 Lytton Ave., Palo Alto, California, 94301, United States
  5. SurveyMonkey social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
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