Superladystar review: 0 stars – terrible quality and even worse customer service

I wish I could give 0 stars for my experience with Superladystar. I ordered a pair of shoes, and when they arrived, I was shocked by their poor quality. The shoes were made of cheap synthetic materials — definitely not genuine leather as advertised on their website. The sizing was completely off (about 1.5 sizes smaller than a standard EU 38 / US 7), and they had a strong, unpleasant chemical smell that forced me to keep them in the basement until I could return them.

I immediately contacted customer service to request a return and full refund. Instead of providing the return address, they refused to cooperate, offering me useless vouchers or a partial refund of only about 30% of what I paid. I clearly stated that I wanted to return the shoes and get a full refund, but they kept sending manipulative messages, trying to convince me to keep the shoes and even suggesting that I "sell them to someone else." (I would never do that — they are not wearable and I'm not the one trying to scam people.)

After two weeks of back-and-forth and wasted time, they finally gave me the return address. I paid 16 EUR (~18 USD) to ship them back to China — far less than the 45 USD they falsely claimed it would cost. As of now, I still haven't received my refund, so my total loss is over 80 EUR (~93 USD), including return costs.

Unless they issue a full refund, this will remain one of the worst online shopping experiences I've ever had.

As I can see, my returned parcel has already arrived in Hong Kong, but they're ignoring it just to have an excuse not to refund my money. Even worse, they keep lying to me.

Be very careful before ordering from Superladystar. Many of their positive reviews appear fake, and I wish I had done my research and read more genuine reviews before placing my order. From everything I've experienced, this seems to be a scam. I returned the shoes to the seller, but they haven’t refunded the money I paid. By the way, you can find the same shoes on Temu and similar online shops for 5–7 times lower price, and at least Temu, Aliexpress and others accepts returns, issues full refunds, and doesn't try to scam customers like this company.