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Home Hotels Super 8 extreme poor quality

Super 8  -  extreme poor quality

D
Author of the complaint
2:53 am
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We recently spent a week at the Super 8 in Chandler, AZ. Our stay was the most disappointing we had ever had at any motel. When we arrived, we were not aware that check-in was at 3pm. I desperately needed to use the restroom. We were informed there was not one available, and to use the gas station across the street. Later we discovered a restroom in the hall designated for Employees Only. This could have easily been provided for a guest.
Our room was in very poor condition. The lighting in the bathroom was rusty, the towel rack was about to fall, and there had been an attempt at a patch job on the wall next to the tub, which was poorly done, and no attempt to use proper coating.
The exhaust fan ran, but did not work.
Our room had not been serviced on Wednesday, and when questioned, were told the washer was out. Not only were there not clean towels (which we obtained from the front desk), our trash wasn't emptied, nor were our beds made.
In the breakfast area, although the food was adequate, there is a cord falling across a window creating potential hazard to a child.
The back door, which has signage indicating room key access, was ajar all during our stay.
Needless to say, we will not stay at a Super 8 again, and will inform friends and relatives not to stay there as well.

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541 complaints
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(added by reviewer)
22 Sylvan Way, New Jersey United States
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