The complaint has been investigated and
resolved to the customer's satisfaction


Bonjour, mon nom est Christopher Nehme, et jai voyager avec sunwing vendredi le 17juillet2009.Apres avoir ete referer a un hotel 4etoiles qui se nomme arenas blancas
a varadero, nous avons constater que lhotel etait en pleine renovation, des chambres fermes a peine de lelectriciter, nourriture sales hotel sale, refus de nous chamger de chambre, moi et mon ami avons decider de faire un transfert dhotel apres 2jour soit dimanche le 9juillet vers un hotel aussi de 4etoiles.Le Bella Costa, nous nous sommes presenter voir notre representant sunwing au lobby de lhotel pour la faire part de notre insatisfaction et de notre desir de vouloir changer dhotel . Le probleme est que Sunwing nous a faites payer une PENALITER de 222, 00$can pour le transfert vers un hotel de meme categorie 4etoiles.Ont a payer un taxi de nos poche ils ne sont meme pas porter volontaire au moin pour nous guider ou quoi que se soit. Tu parles de service!!!Boff .Cettre lettre est pour la penaliter quont a payer de 222, 00$can .Je ne devais pas payer cette sommes de transfert, je demande un remboursement ces pas comme ont a transferer vers un plus cher !!En plus sunwing a perdu ma valise au retour, en tout cas jaimerais quont me repondre le plus rapidement possible sur mon addresse couriel ou mon numero de cellullaire [protected]
merci beaucoup
Christopher Nehme numero de vol 686 et 687 au retour javais deja faite une plainte en juillet lors de mon retour, et cetit ecrit que sa prenait 4semaines avant davoir des nouvelles, , ont est le 1octobre je la renvoit
svp me contacter [protected], , ou email [protected]

  • Updated by iris maria perez · Apr 08, 2018

    I was restricted during my vacation late and without the company provide explanation. I lost work a day . I`m waiting for an answer. This is continuation for my complaints


  • As
    Asmae Oct 27, 2018

    Hello i bought an excursion on the plane on the way to costa rica booking number [protected]. Then they told i cant take the excursion since i dont the visa then they proposed to refund me the amount its been a month and i still didnt get my 189$ refund this unsane and the worse customer service ever
    Please get back to me as soon as possible


    0 Votes
  • Nd
    ndelov Oct 21, 2018

    2017 July 23
    Sun wing Lost my suitcase
    We arrive at Holguin airport in Cuba
    All week we had no clothes
    There was no place to get clothes
    We were told the suitcase will be in Toronto when we arrive there was no suitcase. A phone number was given to us call many times no answer
    Airline W6
    Flight 640
    my info:
    [email protected]

    0 Votes
  • Mi
    michael boxerman Aug 20, 2018
    This comment was posted by
    a verified customer
    Verified customer

    we are still waiting for reimbursments on travel vouchers that were issued by Sunwing airlines
    we sent these vouchers in on November 10th 2017 still no reimbursement
    the voucher numbers are
    [protected] my booking # is [protected]

    0 Votes
  • Ir
    iris maria perez Aug 20, 2018

    my booking: [protected]
    I ate wrap on the plane and ended up with great intoxication that was reported to the worker in charge,

    0 Votes

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