SUBMIT A COMPLAINT

Sunwing Travel Groupunfair treatment

1

While traveling to Royalton White Sands in Jamaica 7/5/17 - 7/10/17. I went to an presentation for vacation packages. Now everyone I send to presentation, received 5 free nights back for up to 5 people. NONE were interested in purchasing an package. I on the other hand was VERY interested, just unable to make an down payment of any kind while on vacation. Also, wanted to discuss with adult children as we would be purchasing as a family. I WAS NEVER OFFERED THE RETURN TRIP! When I complained to manager I was told, "You received an gift bag instead of the trip", my reply was the people I send received both the bag and the trip! I don't understand why I wasn't offered the return trip when as I stated I was the only interested in purchase. I not asking for special treatment, but to be treated the same, considering I WAS interested in purchase!

This would have given me and my children the opportunity to come prepared to purchase plan.

Thanking you in advance for your time and consideration.

Respectfully
Kimberly Lowe
[protected]@gmail.com

Res

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