Summit Source — Horrible customer service
This is a company built around planned poor customer service.
They take an adversarial approach to their customers right from the start.
On Sunday, June 14th, '09 I was lured to their website by claims of having the lowest price on the internet guaranteed.
I was specifically looking for the Channel Master CM-7000 Digital converter box.
At $41.75 it was the lowest price I could find on the net (without having a $40.00 government coupon).
The real surprise came at checkout in regards to the shipping price.
Padded is an understatement! In addition I was slammed into paying an additional $1.50 for shipping insurance which you are not given a choice about, it's just added in.
The total shipping price is stated AFTER they have your credit card number.
Since totaled I would save about 8 bucks from the local sale price (which I would have to wait for) I figured why not just buy it from them and get it sooner.
I can stomach padded shipping if the customer service is excellent but it was just the opposite with Summit Source.
Today, 6/17/09 according to their website, the status of my order was still pending so I decided to call the company to find out when they were planning to ship it.
I made 3 calls and was never able to talk to anyone and was sent to voice mail so on the 3rd call I left a message telling them to cancel the order and if they didn't I was going to file a credit card dispute.
I left my number on their voice mail but instead of returning my call they sent an email.
Basically they said the order was shipped and they provided a tracking number.
The email also said that they do not accept verbal cancellations and provided a link to their TOS.
In short, the message was very clear.
We are a greedy company and once we have your money you will never get it back.
Since we intentionally plan on giving you the worst customer service possible we safeguard ourselves against filing a credit card dispute by hitting you up with a bunch of bogus charges if you try to do so.
Being that that order had already shipped, I emailed them back stating that I did not want to cancel the order and also voiced my complaints to the.
So far they have not returned my email.
Summit Source uses deceptive lo-ball pricing and more than make up for it with their inflated shipping charges.
They deliberately plan a negative consumer experience and do everything possible to insure that their customers have no recourse.
Bottom line, stay away from this company. Do Not Buy anything from them. They deserve to go out of business!