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Service of Sukam Inverters is worst. We have procured a Sukam Inverter about a year back with 1.4 KVA. Within a year, the battery stopped charging. Everytime we call a person from Power Grip Systems, Bangalore, they send people only after n number of repeated calls and inspite of being under warranty, they charge us everytime for 350/-. Within a span of 4-5 mths of their resolving the problem, again there is a same problem. Inspite of number of requests made to them, they are reluctant to send any person. I am planning to procure Inverter from some other company where I can get some support. Never mind losing an amount of Rs. 20000/-, I have learnt a lesson. My personal suggestion to every probable customer of Inverter is that do not procure Sukam which gives problem frequently. While installing the Inverter, Power Grip Systems people promised a year free service and they have hardly visited our place in the initial year of procurement.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi I have an issue with my 1.4 Su-kam inverter. It is not charging and when I put external charger to charge the battery it does not last more than 20 mins before the inverter says battery low and they are New batteries. Please what could be wrong. my emails address is ekolomo@yahoo.com
Sir,
I use sukam 3.5kva inverter. The scree does not display again. It is just blank.
Thanks
Charles
dcolusegun@yahoo.com
Sir i have sukam inverter iys problem is that its main indication is on and chargin indication is not showing on
The support person who helped me is Mr. Jitender Kumar
Many thanks to him and all his staff.
Faihan Otaibi
Faihan@abqaaiqcity.com
+[protected]
Saudi Arabia
Greetings All
I have submitted a post here before about a complaint about my invertor. I said on that complaint that there was support from Su-Kam by email, but that email was not enough to resolve the issue.
In fact a few minutes into that, the support person asked me to switch to social networking and chat the problem while next to the system. I did and we started conversation. He asked for images of many parts of the system with status being displayed on LCD screen of all the inverter, the chargers, and the generator. He asked me to take actual readings of voltages and amperes of many lines of the system. He immediately realized that there was a configuration problem. He gave me instructions on how to rectify the problem. Everything went great. Now my system is on excellent status.
Thank you so Much Su-Kam.
Many Many thanks
Faihan Otaibi
Faihan@abqaaiqcity.com
+[protected]
Saudi Arabia
no battery back-up & show everytime charging
Please help me with the following complaint I have with Sukam 800 VA falcon inverter:
The charging indicator of the above mentioned inverter is ON but the battery wont get charge. The batter is brand new 120 AH. Regards.
Hi, I have issues with my 3.5KVA inverter. My e-mail address is ibkopelami@yahoo.com and you can reach me on +[protected]. The inverter keeps shutting down. This happens when the electricity supply goes down and the inverter is supposed to kick in but instead it shuts down and starts making noise with the message check wiring. I need help urgently cause i'm tired of this product.
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India's only branded company with LCD Display in Square wave inverter models 600VA & 800VA. There are many benefits of LCD Display.
1. Displays Load % while in backup mode: You can adjust your load to keep the load % at 50%. You will get double backup time. This is not possible with LED Inverter.
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I am having the same problem
Contact me : [protected] g.krai@hotmail.com
I have bought sukam inverter and Exide battery from Rajat Electronics and both is in warrnaty period.I have asked sukam customer care and the person attended the site with no help blaming the battery
I called up Exide custome care and they blamed that inverter is not charging up
I have no clue where to go
I have called Rajat Electronics and they did no help even not attending the call
i agree...
HAD BOUGHT SU-KAM TORQUE 1500 VA IN MONTH OF MAR. DURING APRIL WE FOUND THAT IT HAD PROBLEM WITH PCB. AFTER THAT WE CONTACTED THE CUSTOMER CARE THEY GAVE US THE NOS OF LOCAL SU-KAM AGENT WHO WOULD DO THE REPAIR. SINCE THEN TILL DATE IT HAS NOT BEEN REPAIRED IT IS IN THE SAME STATE. THE TECHNICIAN NEVER TURN UP, ALWAYS MAKE EXCUSE...
SO PLS CONSIDER BEFORE BUYING SU-KAM...
ALSO I WAS GOING THROUGH THE ABOVE EMAIL FROM THE CUS EXE. I WUD LIKE TO MENTION NO ONE HAS TIME TO WRITE ON THESE WEBSITES WOUT ANY REASON. ITS ONLY WHEN WATER FLOWS ABOVE THE HEAD AND NOTHIN SEEM TO TURN UP ONLY THEN WE RESORT TO THE LAST EFFORT. SO MS EXE TRY N DO SUMTHG IF U CAN
Dear customer,
This is in reference to your complaint/grievance regarding Su-Kam and its products. The modus and manner in which the same has been done is neither correct not appropriate. Without prejudice to its rights and contentions, Su-Kam had requested your good self to provide the necessary details and information to substantiate your claim/complaint so that the best possible assistance is provided to your goodself from Su-Kam. Despite of the same till time you have not been able to provide the same to back up your complaint/grievance. Your non co - operation will leave us with no option but to consider your complaint/grievance as false, motivated and exaggerated. Your goodself must be aware that any information/claim, which is wrong and motivated, is published on the net for public viewing and which could not be substantiated with proper documents and information causes serious damages to the reputation and goodwill of the company and also maligns and defame the overall image of the company, its officials and its products. All this besides being civil wrong may even amount to criminal offense and in those cases the company has every right to institute appropriate legal proceedings against that wrong doer. We hereby finally request you to provide all the information, documents and details pertaining to your complaint/grievance within the reasonable period. Needless to say that in case the required information/details/documents are not being provided, your so called complaint/grievance is nothing but false, motivated and malafide.
Su-kam Executive
custserv@su-kam.com
Dear customer,
We haven’t heard back from you as yet. We again kindly request you to provide us with your name, contact number and address along with complaint number and date. Mail us at custserv@su-kam.com.We would look into the matter immediately and get it resolved as soon as possible. We care for our customers and want to provide the best services to them.
Su-kam Executive
custserv@su-kam.com
Dear Customer,
We regret that you have been inconvenienced through a Su-kam product. Please provide us with your name, contact number and address at custserv@su-kam.com. We assure you to look into the matter and solve it at the earliest. The customer service department at Su-kam is on the lookout to solve any grievance that our precious customers might have.
Regards
Sarita
Su-kam Customer Executive
custserv@su-kam.com
Dear Customer,
We are extremely sorry that you have been inconvenienced through a Su-kam product. However, we pride ourselves on prompt and effective customer service. Please provide us with your name, contact number and address. Please give us the complaint number and date as well and we assure you to look into the matter at the earliest. We would do our best to resolve your grievance at the earliest.
Hoping to hear from you soon.
Regards
Sarita
Su-kam Customer Executive