Suddenlink Communicationscustomer service

At 330 am this morning my Internet was disconnected, I called and got the automated system, which set me up for a pay extension in till the 9th, and said I can't have another extension for a year, but my service would be restored.30 min later called and got a human bc it wasn't bk on, they said I had no pay promise in their computer and put me bk to automate. .who said I needed to pay to avoid interrupt but didn't offer the extension again. I called and waited 3 hrs and no one answered, left call bk number no one ever called. I borrowed the money aND went and paid my bill, now am I unreliable for a excision tho I didn't get one. ? Waiting 3 hrs to speak to a customer service person is insane (the other ppl I saw at store said they waited that long as well) yall customer support is horrible

Oct 04, 2019

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